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aptiva1128

WAN port of R2 only be identified as 100m device, speed limited in 100 mbps

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I'll have to talk to Liam to get an update but in the meantime I would highly recommend you upgrade to the firmware we released yesterday, then once complete factory reset and see if that resolves the issue at all.

https://forum.netduma.com/topic/38047-new-r2-firmware-30394/

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Unfortunately, no luck here, I already upgraded the firmware to be latest, and run factory reset, but still limited in 100 mbps.
Please refer to attached screenshot.

And I actually upgraded our old N66U to be new gt-ac2900, and when it plug into the mode, it could be identified as 1000m device.

So please connect to my router to check again, I currently think it is a WAN port hardware issue here.
(I enabled the "Allow Remote Access to Tech Support" already)

 

394.png

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On 11/21/2021 at 12:21 PM, aptiva1128 said:

Unfortunately, no luck here, I already upgraded the firmware to be latest, and run factory reset, but still limited in 100 mbps.
Please refer to attached screenshot.

And I actually upgraded our old N66U to be new gt-ac2900, and when it plug into the mode, it could be identified as 1000m device.

So please connect to my router to check again, I currently think it is a WAN port hardware issue here.
(I enabled the "Allow Remote Access to Tech Support" already)

 

Does your connection require PPPoE? If so, could you please run your other ASUS router above the R2 and have it handle PPPoE? Such that your network looks as follows: 

Modem -> ASUS -> R2

After that, check the WAN port speeds on the R2 in device manager again.

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Refer to the screenshot:
I did enabled PPPOE_RELAY in my AC2900, so R2 could plugin and PPPOE by R2 it self.
Modem -> ASUS ac2900 -> R2(PPPOE by itself)

 

My previous screehshot, R2 plugin to a hub and get 100mbps. 
In that time I set R2 get ip from N66U
Modem -> ASUS N66U(PPPOE)-> hub> R2(get ip form N66U)

They both get the same result -> 100m bps.

R2_to_ac2900.jpg

R2 to ac2900_network.jpg

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25 minutes ago, aptiva1128 said:

Refer to the screenshot:
I did enabled PPPOE_RELAY in my AC2900, so R2 could plugin and PPPOE by R2 it self.
Modem -> ASUS ac2900 -> R2(PPPOE by itself)

 

My previous screehshot, R2 plugin to a hub and get 100mbps. 
In that time I set R2 get ip from N66U
Modem -> ASUS N66U(PPPOE)-> hub> R2(get ip form N66U)

They both get the same result -> 100m bps.

OK, thank you for letting me know, let me chat with a dev again and we'll see if there's anything else we can think of on this. I'll get back to you as soon as I can.

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18 hours ago, aptiva1128 said:

Refer to the screenshot:
I did enabled PPPOE_RELAY in my AC2900, so R2 could plugin and PPPOE by R2 it self.
Modem -> ASUS ac2900 -> R2(PPPOE by itself)

 

My previous screehshot, R2 plugin to a hub and get 100mbps. 
In that time I set R2 get ip from N66U
Modem -> ASUS N66U(PPPOE)-> hub> R2(get ip form N66U)

They both get the same result -> 100m bps.

We can't explain it, I think the best thing to do now is to send you a replacement R2. If you can then confirm that's it's running at full speeds, we'll get your old one back so we can take a look at it internally. If you're happy to go ahead with this, please send an email over to [email protected] with your original order number.

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