Jump to content
Sign in to follow this  
yquzac

Note20Ultra App Crash

Recommended Posts

Netduma app keeps crashing logs file are attached, have tried clear data and cache. Didn't work and reinstalling app please could you help. Regards 

sentcrash.log

Share this post


Link to post
Share on other sites
On 9/3/2021 at 8:26 PM, yquzac said:

Netduma app keeps crashing logs file are attached, have tried clear data and cache. Didn't work and reinstalling app please could you help. Regards 

sentcrash.log 3.92 kB · 2 downloads

Sorry to hear you are having issues. Looking at the log it seems it's trying to talk to the wrong device. This could be caused by multiple things.

Main thing to try is selecting your router type during login. If that doesn't work please check if you are directly connected to your XR1000's wifi. If you are using your original modems wifi connection you wont be able to connect to dumaos.

 

If neither step works please let us know and we can provide further debugging steps.

Share this post


Link to post
Share on other sites
On 9/8/2021 at 11:29 AM, Netduma Andy said:

Sorry to hear you are having issues. Looking at the log it seems it's trying to talk to the wrong device. This could be caused by multiple things.

Main thing to try is selecting your router type during login. If that doesn't work please check if you are directly connected to your XR1000's wifi. If you are using your original modems wifi connection you wont be able to connect to dumaos.

 

If neither step works please let us know and we can provide further debugging steps.

all sorted thank you 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×
×
  • Create New...