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XR1000 is making a high pitched noise

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I'm hearing a high pitched noise coming from the XR1000 router it seems to happen while devices are downloading/uploading, sometimes speeds drop to 23mbps download, upload speeds were also effected. 

I did a speed test via connection bench mark and speeds weren't effected 

My internet speeds are 75mbps down | 20mbps upload.

When I first got the router there was no high pitched noise at all 

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56 minutes ago, ifell said:

I'm hearing a high pitched noise coming from the XR1000 router it seems to happen while devices are downloading/uploading, sometimes speeds drop to 23mbps download, upload speeds were also effected. 

I did a speed test via connection bench mark and speeds weren't effected 

My internet speeds are 75mbps down | 20mbps upload.

When I first got the router there was no high pitched noise at all 

I haven't ever heard of that, whereabouts is the XR1000 physically located? Is it out in the open? Are there any other electronic devices nearby?

If you completely disable QoS from the three-line menu in Congestion Control, do your speeds improve at all?

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XR1000 is in a well ventilated area, is also in a open area, isn't next to electronic devices. The environment where the XR1000 is set up has not changed ( I haven't moved it or set up other electronics near it )

Changing settings on the XR1000 won't improve speeds.

When this first happened I switched the power off and waited 10 minutes, then turned it back on, it helped a little, download speeds were abit better but the high pitched noise is still present, sounds like a high pitched hissing sound.

using FTP from my computer to another device makes the router make a high pitched hiss noise and at some point the FTP file transfer disconnects, which is less than ideal, so I have to use a USB instead.

 

I checked to see if the 5GHz and 2.4GHz channels were using channels that weren't occupied by neighbouring wifi routers, and there isn't any interference. 

 

How fast are download speeds using 2.4GHz  20MHz / 40MHz

& 5GHz 20MHz / 160MHz

Ment to be?

 

Because at best 2.4GHz was 56mbps download. Surely it should be able to do 75mbps 

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18 minutes ago, ifell said:

XR1000 is in a well ventilated area, is also in a open area, isn't next to electronic devices. The environment where the XR1000 is set up has not changed ( I haven't moved it or set up other electronics near it )

Changing settings on the XR1000 won't improve speeds.

When this first happened I switched the power off and waited 10 minutes, then turned it back on, it helped a little, download speeds were abit better but the high pitched noise is still present, sounds like a high pitched hissing sound.

using FTP from my computer to another device makes the router make a high pitched hiss noise and at some point the FTP file transfer disconnects, which is less than ideal, so I have to use a USB instead.

 

I checked to see if the 5GHz and 2.4GHz channels were using channels that weren't occupied by neighbouring wifi routers, and there isn't any interference. 

 

How fast are download speeds using 2.4GHz  20MHz / 40MHz

& 5GHz 20MHz / 160MHz

Ment to be?

 

Because at best 2.4GHz was 56mbps download. Surely it should be able to do 75mbps 

Is CPU, Flash or Memory usage high when you're hearing this hissing sound? You can see this in System Information.

Is it just wireless devices that are seeing these decreased speeds? Are wired devices still getting the speeds you'd expect?

The two Wi-Fi channels should be able to comfortably handle these speeds.

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It seems to just be wireless speeds that are effected, I did a speed test on the XR1000 and didn't hear the noise, so it's just wireless speeds, also when I do a ping test like, 

 

ping 1.1.1.1 -t ( this is a public DNS server )

ping 192.168.2.1 -t ( this is the XR1000 )

There wouldn't be any one on the internet but me, I would get 200ms ping spikes. This is with wireless. Wired doesn't have issues

Screenshot (2).png

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So when pinging the XR1000 from your Desktop/Laptop, you'd see ping spikes of 200ms?

How do you have the Wi-Fi channels and their widths configured? If you haven't already, I'd suggest using a Wi-Fi analyser to see which are the least congested channels in your area and update you wireless settings accordingly.

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Already done that, using 20MHz, no one is on the internet, and the computer I'm using to test on isn't doing back ground updates, no one is on the same channel either. Here's a ping test 

 

ping 192.168.2.1 -n 200

 

Pinging 192.168.2.1 with 32 bytes of data:

Reply from 192.168.2.1: bytes=32 time=4ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=4ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=6ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=5ms TTL=64

Reply from 192.168.2.1: bytes=32 time=6ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=4ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=18ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=6ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=99ms TTL=64

Reply from 192.168.2.1: bytes=32 time=87ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=4ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=5ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=5ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=24ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=5ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=4ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=4ms TTL=64

Reply from 192.168.2.1: bytes=32 time=1ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=6ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=48ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=4ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=4ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=19ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=21ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=836ms TTL=64

Reply from 192.168.2.1: bytes=32 time=130ms TTL=64

Reply from 192.168.2.1: bytes=32 time=46ms TTL=64

Reply from 192.168.2.1: bytes=32 time=259ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=6ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=4ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=6ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=5ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=3ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

Reply from 192.168.2.1: bytes=32 time=2ms TTL=64

 

Ping statistics for 192.168.2.1:

    Packets: Sent = 200, Received = 200, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 1ms, Maximum = 836ms, Average = 10ms

 

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Do you have the two Wi-Fi networks separated into two or are you using SmartConnect? Could you confirm if you're seeing these issues on both 2.4GHz and 5GHz to help us narrow this down more?

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Seems to be more prone to 2.4GHz, smart connect is disabled, 2.4GHz and 5GHz are separate SSID's, I'll try and double check if it's happening on 5GHz, for 5GHz it's been able to consistently stay around 75mbps and 18mbps upload, not sure if it makes the high pitched noise but I'll double check when I have time

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Can confirm its with 2.4GHz & 5GHz, 

Getting 800ms ping from 192.168.2.1 without anyone using the internet ( and no background downloads ) this is less than ideal

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Are wired devices also getting these random ping spikes? 

When you get a chance, it may also be worth putting the XR1000 into AP mode temporarily to see if you're still getting the same noises/issues. If you're not, we know it's something we should be able to fix in DumaOS.

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One of the wired tests I did got 140ms ping, from pinging 192.168.2.1

It went from 140ms to, 69ms, 74ms, 80ms, 85ms, 97ms, then went to 1ms for abit then I got 63ms, then 85ms, then dropped back to 1ms.

 

No one else was Home using the internet

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As for the high pitch hissing noise I didn't hear it while doing wired speed testing 

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OK great thanks for confirming. When you get a chance, could you try enabling AP mode from the Settings and see if you're still getting the same problem?

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Is there an update on this as I’ve seen another report of a noise on a XR1000?

Could anyone else with a XR1000 run a WiFi test, saturate as best as possible and see if they hear anything please. 
 


 

 

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2 minutes ago, Netduma Fraser said:

I've not seen many reports of this so far, would be interested to see if everyone has this when saturating

I’ve a feeling it’s power related, either coil whine or a capacitor and a very rare occurrence. WiFi tends to pull more power so makes sense it’s power related. 
I’ve just doubled checked my routers for any sound and not a hint, the R2 is lovely and quiet. 

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On 10/3/2021 at 11:48 AM, Netduma Fraser said:

I've not seen many reports of this so far, would be interested to see if everyone has this when saturating

Just had another report of noise under load, hard to know if it’s a batch that has a different component on the power side or it’s just a manufacturing tolerance on those components. 
It’s just 3 reports so far.

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9 hours ago, Newfie said:

Just had another report of noise under load, hard to know if it’s a batch that has a different component on the power side or it’s just a manufacturing tolerance on those components. 
It’s just 3 reports so far.

Where are you seeing these reports exactly - outside the official support channels?

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1 hour ago, Netduma Fraser said:

Where are you seeing these reports exactly - outside the official support channels?

Yes, one on Reddit under Netgear where someone posted and I asked on a discord channel I’m on where there are a few Duma users and asked if they could hear anything. 

personally I don’t see an issue but was interested to see if anyone else noticed this. 

 

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On 10/5/2021 at 10:37 AM, Newfie said:

Yes, one on Reddit under Netgear where someone posted and I asked on a discord channel I’m on where there are a few Duma users and asked if they could hear anything. 

personally I don’t see an issue but was interested to see if anyone else noticed this. 

 

Just came across this from a google search. I'm actually having the high pitch coil whine like noise from my XR1000. Been trying to figure it out for about a week now. Can definitely hear it under load. I uploaded a YouTube video yesterday and finally had enough of the sound that I now want to figure out how to get it to stop or see if a RMA would fix it...

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27 minutes ago, Symptomz said:

Just came across this from a google search. I'm actually having the high pitch coil whine like noise from my XR1000. Been trying to figure it out for about a week now. Can definitely hear it under load. I uploaded a YouTube video yesterday and finally had enough of the sound that I now want to figure out how to get it to stop or see if a RMA would fix it...

Hi and welcome.

You need to log into mynetgear and from there you can raise an RMA and then it’s down to NG if they deem it a replacement issue. 

 

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1 hour ago, Symptomz said:

Just came across this from a google search. I'm actually having the high pitch coil whine like noise from my XR1000. Been trying to figure it out for about a week now. Can definitely hear it under load. I uploaded a YouTube video yesterday and finally had enough of the sound that I now want to figure out how to get it to stop or see if a RMA would fix it...

Hey, welcome to the forum!

Sorry to hear you're having this issue. As above you would have to go through Netgear for an RMA.

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I plan to possibly. Figured I would let you know that there’s another case of it. It didn’t do it for the first few months. Just started recently. 
 

It really seems to be when a wired connection is under load. As I can use wifi and yet to notice the issue occurring. Very weird 

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