Jump to content
Sign in to follow this  
Ceemore

internet loss

Recommended Posts

I've had my R2 for about 2 weeks. in that time ive lost internet connection about 3 times. i believe i have a Faulty unit. 

Share this post


Link to post
Share on other sites

Hey, welcome to the forum!

Sorry to hear you're having this issue. Does it occur on all devices - wired & wireless? What is the model of the modem/router the R2 is connected to?

Share this post


Link to post
Share on other sites

sorry 4 drops now. this last time i couldnt even connect to the os. yes all devices lose connection. i dont know but i think im plugged directly into the ont? but my R1 worked when i plugged iy back in so thats not the problem.

Share this post


Link to post
Share on other sites

Welcome to the forum!

Are you usually able to access the interface when the drops occur? Do you notice any errors appearing in the interface or does it appear to be running as expected?

Share this post


Link to post
Share on other sites

yes the first 2 times i was able to access the os. but i dont recall it functioning. i coundt even get it to reboot. i had to manually unplugg the router.. once i let it cool down i could connect again. for a while. but now its happening more frequently.  devices reporting no internet connection. im actually using my R1 now.

Share this post


Link to post
Share on other sites
18 minutes ago, Ceemore said:

yes the first 2 times i was able to access the os. but i dont recall it functioning. i coundt even get it to reboot. i had to manually unplugg the router.. once i let it cool down i could connect again. for a while. but now its happening more frequently.  devices reporting no internet connection. im actually using my R1 now.

We've been seeing an error lately which we believe to have fixed now, when it occurs the error "This Rapp has not loaded yet..." appears on the interface, have you seen this at all?

Share this post


Link to post
Share on other sites
4 minutes ago, Ceemore said:

I have seen that after trying to reboot from the interface.

OK that's actually a genuine occurrence of the error, it's because QoS takes a little longer to load than most. Have you seen it at any other times?

Share this post


Link to post
Share on other sites

No not that I can remember. I’m usually not looking at the interface when I lose connection.

Share this post


Link to post
Share on other sites

When you do reboot wait 2 minutes before accessing, this gives all the Rapps including QoS time to load correctly. You mentioned you let it cool down and then it worked - do you mean literally that the router was quite hot and when it got cooler and you connected it then it worked? How do you have you R2 setup e.g. on a table, carpet etc?

Share this post


Link to post
Share on other sites

it was on my desk. but after the first time i lost connection i put it on top of an empty wastepaper basket so the bottom could breathe

Share this post


Link to post
Share on other sites

ok i think ive been pretty cool about this whole thing but thats not what i thought id have to do with something i recieved 2 WEEKS AGO!

When do we start talking about me getting one that just works?

Share this post


Link to post
Share on other sites

My theory is you may need to give the R2 a static WAN IP - not necessarily that it is faulty, doing the above test is the quickest and easiest way to determine that in my opinion

Share this post


Link to post
Share on other sites

Am I supposed to NEED a static wan ip?  I didn’t see that in the user guide. And wouldn’t I have to pay extra to my isp to get one? How would I get one from my R1?

Even worse why go through the R2 if the R1 is working? I thought I was upgrading.

Let’s pretend I didn’t have the R1 anymore. Then what?

Share this post


Link to post
Share on other sites

We are based in the UK, while we do offer support up until midnight your last comments were after this time so we're picking them up now. I realize you are frustrated, we are here to help. No you wouldn't need to pay extra, on the R2, go to the System Information page, what does the WAN IP say please?

Share this post


Link to post
Share on other sites
Posted (edited)

Public IP

Edited by Netduma Fraser
Removed IP for safety

Share this post


Link to post
Share on other sites

Thanks for that, your IP does seem to be changing quite a lot from what I can see, at least once a day from what I can see, even went to IPv6 at one point. I've sent you a PM.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×
×
  • Create New...