Downsy4 Posted May 20, 2021 Share Posted May 20, 2021 New topic started as suggested. In reply to previous topic comment below: Hey, welcome to the forum! Would be better if you could make a new topic so we can focus on you there. When did it first start to occur, after an update, setting change etc? Unplug the router from power for 10 minutes, then plug in, wait 2 minutes and then attempt access. It has been down for a few days now. Only noticed when the wife said Netflix wasn't working! No updates or setting changes, router still powered and advertising its SSID but no Internet access. My devices all pick up an IP from the range 77.10-254. I have tried accessing the OS but just constantly rec2the same errors as previously stated and shown in screenshots. I have powered the R2 off several times and reset the factory settings (which I know worked as it has reset back to the default WiFi password). Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 20, 2021 Administrators Share Posted May 20, 2021 Could you unplug the router from the ISP modem and then try to access the interface please? Link to comment Share on other sites More sharing options...
Downsy4 Posted May 20, 2021 Author Share Posted May 20, 2021 Hi, The R2 is now connected to my PC with no WAN connected to the Virgin Hub 3. It is still displaying the same message but still seeing the default gateway and being assigned an IP address. IPconfig result: Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 20, 2021 Administrators Share Posted May 20, 2021 It will probably be the same but can you try accessing via http://dumaos please? Link to comment Share on other sites More sharing options...
Downsy4 Posted May 21, 2021 Author Share Posted May 21, 2021 Yeah, same result i'm afaiad - Link to comment Share on other sites More sharing options...
Netduma Liam Posted May 21, 2021 Share Posted May 21, 2021 Could you please try clearing your browser cache/try from an incognito window so we can rule out the possibility of a caching issue? Link to comment Share on other sites More sharing options...
Downsy4 Posted May 21, 2021 Author Share Posted May 21, 2021 Hi Liam. Exactly the same issue, cleared all cache/browsing history and tried in incognito... Link to comment Share on other sites More sharing options...
Netduma Liam Posted May 21, 2021 Share Posted May 21, 2021 5 minutes ago, Downsy4 said: Hi Liam. Exactly the same issue, cleared all cache/browsing history and tried in incognito... Thanks for confirming. Have you set a static IP for your PC in Windows? Or is that the IP that the R2 has given you? This doesn't seem like an issue we've seen before so thank you for your patience with all these questions. Link to comment Share on other sites More sharing options...
Downsy4 Posted May 21, 2021 Author Share Posted May 21, 2021 No problem, glad to assist with finding out what this could be. No, PC is left on DHCP Auto. I have tried release/renewing the IP address, it does assign a new address but still no connection. Just to add, I have also tried to connect to the R2 using my laptop to rule out a problem with the PC Ethernet port adaptor, same error present. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 21, 2021 Administrators Share Posted May 21, 2021 Have you changed the IP address to access your V hub at all? Is that in modem or router mode? Can you still access the V hub using 192.168.0.1 and does it show the R2 as an attached device? Link to comment Share on other sites More sharing options...
Downsy4 Posted May 21, 2021 Author Share Posted May 21, 2021 Just been doing some testing. I had the Hub 3 in modem mode before all this happened but I have since had it in router mode so I can get some internet! I put it back in modem mode, reconnected the R2 and tried to access again. Still same message - 192.168.77.1 refused to connect. The Hub 3 shows dumaos listed as connected via ethernet, yes i can access 192.168.0.1 in router mode and 192.168.100.1 in modem mode no problem. Even when it has no external WAN connection, literally just R2 to PC on the LAN it still shows that same message! I work in IT and have not been this frustrated with a router since i can remember! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 21, 2021 Administrators Share Posted May 21, 2021 Thanks for all that. Doesn't really make sense how it's handing out IPs correctly but not able use the interface. If you use this link instead does it connect? http://192.168.77.1/desktop/index.html#com.netdumasoftware.desktop Link to comment Share on other sites More sharing options...
Downsy4 Posted May 24, 2021 Author Share Posted May 24, 2021 Morning. I have checked that link and was just giving the same error. I did have to restart the R2 a couple of times this morning as it wasn't pulling an IP from it's range. It was assigning random IP's such as 169.254.164.17 255.255.0.0 Link to comment Share on other sites More sharing options...
Netduma Liam Posted May 24, 2021 Share Posted May 24, 2021 1 hour ago, Downsy4 said: Morning. I have checked that link and was just giving the same error. I did have to restart the R2 a couple of times this morning as it wasn't pulling an IP from it's range. It was assigning random IP's such as 169.254.164.17 255.255.0.0 OK, that is a little more symptomatic of a similar issue we've seen. Is it now handing out the correct addresses again or not? Link to comment Share on other sites More sharing options...
Downsy4 Posted May 24, 2021 Author Share Posted May 24, 2021 Yes, back to the correct range after 2 restarts. straight back to the [IP address] refused to connect screen though.. Link to comment Share on other sites More sharing options...
yoguzturk Posted May 24, 2021 Share Posted May 24, 2021 Last week my device broke down too. I have been working for a week, too, it did not improve. I try everyhing .Is there any way to reset with putty or from usb? .The reset button does not cause a change. Link to comment Share on other sites More sharing options...
Netduma Liam Posted May 24, 2021 Share Posted May 24, 2021 16 minutes ago, Downsy4 said: Yes, back to the correct range after 2 restarts. straight back to the [IP address] refused to connect screen though.. Could you please clear browser cache after this as it may have cached data from before that could be causing an issue. 11 minutes ago, yoguzturk said: Last week my device broke down too. I have been working for a week, too, it did not improve. I try everyhing .Is there any way to reset with putty or from usb? .The reset button does not cause a change. Are you able to access the DumaOS interface? Are you getting the correct IP address from the R2 as we've been exploring in this thread? Link to comment Share on other sites More sharing options...
yoguzturk Posted May 24, 2021 Share Posted May 24, 2021 7 minutes ago, Netduma Liam said: Could you please clear browser cache after this as it may have cached data from before that could be causing an issue. Are you able to access the DumaOS interface? Are you getting the correct IP address from the R2 as we've been exploring in this thread? I can't access the r2 interface I did the ip of my computer 192.168.77.144 manually. the result is the same. I formatted my computer, I tried to connect from another computer, it did not happen. Link to comment Share on other sites More sharing options...
Downsy4 Posted May 24, 2021 Author Share Posted May 24, 2021 12 minutes ago, Netduma Liam said: Could you please clear browser cache after this as it may have cached data from before that could be causing an issue. Same result, browser cache cleared and still refusing the connection. Link to comment Share on other sites More sharing options...
Netduma Liam Posted May 24, 2021 Share Posted May 24, 2021 1 hour ago, yoguzturk said: I can't access the r2 interface I did the ip of my computer 192.168.77.144 manually. the result is the same. I formatted my computer, I tried to connect from another computer, it did not happen. The address you'll need to enter to get to the interface is 192.168.77.1, or https://dumaos/. As you say your LAN IP is 192.168.77.144, that shows that the R2 is giving you an IP so it can't be completely dead. How do you mean you formatted your computer? 57 minutes ago, Downsy4 said: Same result, browser cache cleared and still refusing the connection. I think we're going to need to issue you with a replacement I'm afraid. Could you please email us at [email protected] with a link to this thread and your original order number? Link to comment Share on other sites More sharing options...
Downsy4 Posted May 24, 2021 Author Share Posted May 24, 2021 4 minutes ago, Netduma Liam said: I think we're going to need to issue you with a replacement I'm afraid. Could you please email us at [email protected] with a link to this thread and your original order number? Ok, yes i'll get an email sent over with my order number. Thanks for your help in trying to sort this out. Netduma Fraser and Netduma Liam 2 Link to comment Share on other sites More sharing options...
yoguzturk Posted May 26, 2021 Share Posted May 26, 2021 On 5/24/2021 at 4:14 PM, Netduma Liam said: The address you'll need to enter to get to the interface is 192.168.77.1, or https://dumaos/. As you say your LAN IP is 192.168.77.144, that shows that the R2 is giving you an IP so it can't be completely dead. How do you mean you formatted your computer? I think we're going to need to issue you with a replacement I'm afraid. Could you please email us at [email protected] with a link to this thread and your original order number? I have manually configured it myself, it does not automatically receive ip Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 26, 2021 Administrators Share Posted May 26, 2021 59 minutes ago, yoguzturk said: I have manually configured it myself, it does not automatically receive ip Are you seeing anything when you try to access the interface? Hold the reset button for 30 seconds, release, wait 2 minutes then try and access Link to comment Share on other sites More sharing options...
yoguzturk Posted May 28, 2021 Share Posted May 28, 2021 I tried all of them. Link to comment Share on other sites More sharing options...
Netduma Liam Posted May 28, 2021 Share Posted May 28, 2021 12 minutes ago, yoguzturk said: I tried all of them. OK, could you also please email [email protected] with your original order number and we'll organise a replacement for you. Link to comment Share on other sites More sharing options...
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