Jump to content
Jayco93

Geo-filter - "Uncaught Unmatched Device"

Recommended Posts

Hi,

 

When i try to open geo filter i get an error that says "uncaught unmatched device". I click ok. When i click add device, nothing happens. Why is this?

 

I am on a XR500, V.2.3.2.120.

 

What is going on and how can i fix this?

Screen Shot 2021-05-17 at 6.40.08 PM.png

Share this post


Link to post
Share on other sites

Sorry to hear this! Are you seeing this issue in all browsers? If you open the interface in an incognito windows, are you still getting this error? Do you have any browser extensions enabled such as an adblocker? If so, could you please temporarily disable them to see if they're causing the problem?

Share this post


Link to post
Share on other sites

Hi peeps,

A Google search for the error ‘Uncaught Unmatched Device’ brought me here!

I had the same error message on the Geo-Filter page in both Chrome & Edge browsers.

Not sure if it’s a related issue, but after removing my PlayStation 4 from the Geo-Filter, the ADD DEVICE button failed to do anything and I was unable to add any device at all.

I...

•    Saved my config
•    Did a factory reset
•    Restored saved config
•    ‘Uncaught Unmatched Device’ error on Geo-Filter page still there
•    ADD DEVICE button still not working

I then…

•    Did another factory reset
•    Did not restore config this time
•    No ‘Uncaught Unmatched Device’ error on Geo-Filter page
•    Was able to ADD DEVICE once more

I had a can of lager and…

•    Loaded saved config again
•    ‘Uncaught Unmatched Device’ error on Geo-Filter page had returned
•    ADD DEVICE button not working again

My speculative conclusion here would be that a previously saved config for a previous firmware, was incompatible with a newer firmware.

Just a thought, but ‘Unmatched Device’ might have a bearing on not being able to add any devices on the Geo-Filter page? If no ‘matched’ (or compatible) devices are found, the routine which adds devices returns an error?

Maybe the OP could try adding a device to see if their ADD DEVICE button also does not work?

I have since done a third factory reset and manually configured all my settings from scratch and all is fine thus far. I’ll continue to monitor it and post back if the error returns or the button stops working.

Currently on same FW as OP - V2.3.2.120

Share this post


Link to post
Share on other sites
3 minutes ago, Bat 'n' Ball said:

Hi peeps,

A Google search for the error ‘Uncaught Unmatched Device’ brought me here!

I have the same error message on the Geo-Filter page in both Chrome & Edge browsers.

Not sure if it’s a related issue, but after removing my PlayStation 4 from the Geo-Filter, the ADD DEVICE button failed to do anything and I was unable to add any device at all.

I...

•    Saved my config
•    Did a factory reset
•    Restored saved config
•    ‘Uncaught Unmatched Device’ error on Geo-Filter page still there
•    ADD DEVICE button still not working

I then…

•    Did another factory reset
•    Did not restore config this time
•    No ‘Uncaught Unmatched Device’ error on Geo-Filter page
•    Was able to ADD DEVICE once more

I had a can of lager and…

•    Loaded saved config again
•    ‘Uncaught Unmatched Device’ error on Geo-Filter page had returned
•    ADD DEVICE button not working again

My speculative conclusion here would be that a previously saved config for a previous firmware, was incompatible with a newer firmware.

Just a thought, but ‘Unmatched Device’ might have a bearing on not being able to add any devices on the Geo-Filter page? If no ‘matched’ (or compatible) devices are found, the routine which adds devices returns an error?

Maybe the OP could try adding a device to see if their ADD DEVICE button also does not work?

I have since done a third factory reset and manually configured all my settings from scratch and all is fine thus far. I’ll continue to monitor it and post back if the error returns or the button stops working.

Currently on same FW as OP - V2.3.2.120

Yea, I actually did a factory reset and it worked. When I updated it, it messed with it initially 

Share this post


Link to post
Share on other sites
3 minutes ago, Jayco93 said:

Yea, I actually did a factory reset and it worked. When I updated it, it messed with it initially

Did you save your config on an old firmware, update to a new firmware and then load your saved config back again?

Share this post


Link to post
Share on other sites
32 minutes ago, Bat 'n' Ball said:

Did you save your config on an old firmware, update to a new firmware and then load your saved config back again?

Nope I didn’t know I could even do that!!

Share this post


Link to post
Share on other sites

So basically the error occurs when a device has been added to the Geo-Filter but that device then gets removed completely from the router for example so if you deleted it from the Device Manager but didn't remove it from the Geo-Filter is one cause. So yes likely the config is bringing back the device to the Geo-Filter but its not connected to the router. So a clean factory reset will fix it. 

Share this post


Link to post
Share on other sites
43 minutes ago, Netduma Fraser said:

So basically the error occurs when a device has been added to the Geo-Filter but that device then gets removed completely from the router for example so if you deleted it from the Device Manager but didn't remove it from the Geo-Filter is one cause. So yes likely the config is bringing back the device to the Geo-Filter but its not connected to the router. So a clean factory reset will fix it. 

I got the error message and then decided to remove the (PlayStation) device from the Geo-Filter page; not the other way around. I didn't remove the device from the Geo-Filter page and then get the error message.

I have never removed devices from Device Manager. I only removed my PlayStation device from the Geo-Filter page in an effort to stop the 'Uncaught Unmatched Device' error from popping up.

When I subsequently tried adding my PlayStation device back to the Geo-Filter, clicking the ADD DEVICE button did absolutely nothing at all. It failed to bring up the list of devices to select from.

I only ever have one device (my PlayStation) added to the Geo-Filter page.

I initially thought it could be an old config on a new firmware issue but @Jayco93 has said above that they didn’t know they could even save the config.

Edit: So I think there are two issues here which may or may not be related; the error message and the inoperable ADD DEVICE button.

Share this post


Link to post
Share on other sites

It is quite possible restoring the config could cause that, especially if the IP address or name of the device changed which could also be contributing to it without restoring, we should be able to resolve that but it shouldn't appear to happen too often

Share this post


Link to post
Share on other sites
23 minutes ago, Netduma Fraser said:

It is quite possible restoring the config could cause that, especially if the IP address or name of the device changed which could also be contributing to it without restoring, we should be able to resolve that but it shouldn't appear to happen too often

That sounds plausible for the inoperable ADD DEVICE button, since I name all my devices and have static IP's for about 15 of them.

But @Jayco93 had not restored a config when they received the ‘Uncaught Unmatched Device’ error message, so obviously restoring a previous config wasn't the reason they got the error message.

Share this post


Link to post
Share on other sites
45 minutes ago, Netduma Fraser said:

That could've been deleting the device itself and why a normal reset fixed it

I couldn’t fix it by deleting the device. The add device button wasn’t working either. My only option was to factory reset

Share this post


Link to post
Share on other sites
31 minutes ago, Jayco93 said:

I couldn’t fix it by deleting the device. The add device button wasn’t working either. My only option was to factory reset

I meant the error could have happened due to deleting a device but reset is the go to fix for this currently

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...