Can't access router settings at all

[XtremeJrod]

I've turned R2 on, and tried to connect to the settings using http://dumaos/ as well as tried using the ip address 192.168. 77.1 and neither work or even prompt me to login. I also just see two flashing lights (see picture), though I can access the internet itself through the router. I'm hard wired into the netduma as well. The light on the far left is always solid, but the other 2 lights just constantly flash. I've tried resetting at least 3 times by following netduma's instructions. Help, please.

[Netduma Fraser]

Hey, welcome to the forum!

Sorry to hear you're having this issue. On your PC open command prompt and type ipconfig and press enter, then post a screenshot of the results here please.

[XtremeJrod]

Here it is.

[TigerS]

Good afternoon fraser, my router has the same problem, the light that corresponds to the internet, is blinking and sometimes completely turns off, when I try to do the cmd ipconfig procedure, it does not work because it appears as without a network, but when removing the cable of the router and connect directly to the operator's modem the internet picks up normally. I believe that netduma r2 has some problem with firware.

[TigerS]

13 minutes ago, XtremeJrod said:

Here it is.

mine also when the internet light on the router doesn’t turn off completely appears this number of ip totally different to what we are used to standard of netduma r2.

[Netduma Fraser]

31 minutes ago, XtremeJrod said:

Here it is.

If you put 192.168.86.1 into the web browser, what does that take you to?

18 minutes ago, TigerS said:

Good afternoon fraser, my router has the same problem, the light that corresponds to the internet, is blinking and sometimes completely turns off, when I try to do the cmd ipconfig procedure, it does not work because it appears as without a network, but when removing the cable of the router and connect directly to the operator's modem the internet picks up normally. I believe that netduma r2 has some problem with firware.

Can you provide a screenshot of what ipconfig shows please?

[TigerS]

3 minutes ago, Netduma Fraser said:

Se você colocar 192.168.86.1 no navegador da web, o que isso leva você?

Você pode fornecer uma captura de tela do que o ipconfig mostra, por favor?

same thing as the friend above, it's the same fraser problem.

[TigerS]

5 minutes ago, Netduma Fraser said:

Se você colocar 192.168.86.1 no navegador da web, o que isso leva você?

Você pode fornecer uma captura de tela do que o ipconfig mostra, por favor?

same thing as the friend above, it's the same fraser problem.

[Netduma Fraser]

39 minutes ago, TigerS said:

same thing as the friend above, it's the same fraser problem.

So you have the exact same IP showing, 192.168.86.1? What happens when you go to that IP?

[TigerS]

15 minutes ago, Netduma Fraser said:

So you have the exact same IP showing, 192.168.86.1? What happens when you go to that IP?

just do not enter, type in the browser bar, browser and nothing, because even the internet icon on the pc some, informing without internet or disconnected cable, exactly when the internet light on the netduma r2 some.

[Netduma Fraser]

46 minutes ago, TigerS said:

just do not enter, type in the browser bar, browser and nothing, because even the internet icon on the pc some, informing without internet or disconnected cable, exactly when the internet light on the netduma r2 some.

Could you repeat yourself in Spanish please as I think something is getting lost in translation. While connected to the R2 via ethernet, do the ipconfig and post a screenshot of the results - even if it shows the same as above

[TigerS]

1 hour ago, Netduma Fraser said:

Could you repeat yourself in Spanish please as I think something is getting lost in translation. While connected to the R2 via ethernet, do the ipconfig and post a screenshot of the results - even if it shows the same as above

so fraser, the light that corresponds to the internet on the r2 modem, just keeps flashing, and when it tries to fix it, it goes out, when I type ip config or appears 192.168.0.1 or when it goes out, disconnected media appears (and the symbol in windows, it is not connected.

[XtremeJrod]

So it looks like that is the page for my google wifi router.. I have the netduma connected to the google wifi router via ethernet cable. The idea is that I would use the netduma for just my gaming computer due to the poor wifi performance and range of the R2. So in order from the internet company (spectrum), internet starts with a cable modem, then goes through google wifi router, then connects to netduma R2 then connects to my pc. All connections are hard wired connections. The thing is that this configuration had worked before, but the netduma got into a weird state where internet wasn't working, so I had to reset it and ever since then I've had this issue.

[TigerS]

1 hour ago, Netduma Fraser said:

Você poderia repetir em espanhol, por favor, pois acho que algo está se perdendo na tradução. Enquanto estiver conectado ao R2 via ethernet, faça o ipconfig e poste uma captura de tela dos resultados - mesmo que seja o mesmo que acima

see how it is now fraser, and the internet light on the power side, goes out on the r2 modem often, I can't access anything, and if I put that ip in the browser it also doesn't solve it.

[Netduma Fraser]

40 minutes ago, XtremeJrod said:

So it looks like that is the page for my google wifi router.. I have the netduma connected to the google wifi router via ethernet cable. The idea is that I would use the netduma for just my gaming computer due to the poor wifi performance and range of the R2. So in order from the internet company (spectrum), internet starts with a cable modem, then goes through google wifi router, then connects to netduma R2 then connects to my pc. All connections are hard wired connections. The thing is that this configuration had worked before, but the netduma got into a weird state where internet wasn't working, so I had to reset it and ever since then I've had this issue.

It's acting like a switch instead of a router which is why it's showing the Google router there. You'll need to do another factory reset as per the instructions below and then try accessing it.

28 minutes ago, TigerS said:

see how it is now fraser, and the internet light on the power side, goes out on the r2 modem often, I can't access anything, and if I put that ip in the browser it also doesn't solve it.

The IP you're getting there indicates you need to factory reset the router, hold the reset button for 30 seconds, release, wait 2 minutes then try accessing the router interface.

[TigerS]

1 hour ago, Netduma Fraser said:

Ele está agindo como um switch em vez de um roteador, e é por isso que está mostrando o roteador do Google ali. Você precisará fazer outra redefinição de fábrica de acordo com as instruções abaixo e, em seguida, tentar acessá-la.

O IP que você está obtendo indica que você precisa redefinir o roteador de fábrica, segure o botão reset por 30 segundos, solte, aguarde 2 minutos e tente acessar a interface do roteador.

fraser, I did what you recommended, but it seems that the router does not reset, I made several attempts and nothing, what do I do?

[Netduma Fraser]

14 minutes ago, TigerS said:

fraser, I did what you recommended, but it seems that the router does not reset, I made several attempts and nothing, what do I do?

Unplug the router from power for 10 minutes, then plug in, wait 2 minutes and try to access it please

[XtremeJrod]

Hi Frazer, I just did that and it is still not working. I've tried to follow that reset method several times before and the router just does not reset. I've NEVER owned a product that refused to reset.. this is pretty frustrating.

[TigerS]

57 minutes ago, Netduma Fraser said:

Desconecte o roteador da alimentação por 10 minutos, depois conecte, aguarde 2 minutos e tente acessá-lo, por favor

fraser did what you recommended, but it didn't work, I only run out of internet if I connect to netduma r2, there is a problem with it. Before it was working normally about 1 month ago, I went to use it today and this is happening, the modem does not reset, it never happened, fraser see with the support, something happened.

[TigerS]

29 minutes ago, XtremeJrod said:

Hi Frazer, I just did that and it is still not working. I've tried to follow that reset method several times before and the router just does not reset. I've NEVER owned a product that refused to reset.. this is pretty frustrating.

this is really frustrating.

[Netduma Fraser]

Please both email [email protected] with a link to this topic and your order number and we can arrange a replacement

[TigerS]

27 minutes ago, Netduma Fraser said:

Envie um e-mail para [email protected] com um link para este tópico e o número do seu pedido e podemos providenciar uma substituição

so fraser i just sent the email according to your instructions to replace my netduma r2, Fraser there is no other alternative? Because if you fix it, you wouldn't need another one, since I live in Brazil and it takes time.

[Netduma Fraser]

11 hours ago, TigerS said:

so fraser i just sent the email according to your instructions to replace my netduma r2, Fraser there is no other alternative? Because if you fix it, you wouldn't need another one, since I live in Brazil and it takes time.

Yes that would be best, the only way is to keep trying to factory reset as I described above/reboot, there is no other way you will get it back up and running.

[TigerS]

On 5/15/2021 at 8:22 AM, Netduma Fraser said:

Sim, seria o melhor, a única maneira é continuar tentando redefinir os padrões de fábrica conforme descrevi acima / reboot, não há outra maneira de fazê-lo voltar a funcionar.

Good evening fraser, I took a long time to answer, because I went to another residence to test the modem, but it really isn't working, it doesn't reset anymore. I checked the email I had sent and you already sent a new one to the carrier, at the time of delivery do I just need to return my old correct one? Will I not need to pay anything, not even the correct freight?

[Netduma Liam]

8 hours ago, TigerS said:

Good evening fraser, I took a long time to answer, because I went to another residence to test the modem, but it really isn't working, it doesn't reset anymore. I checked the email I had sent and you already sent a new one to the carrier, at the time of delivery do I just need to return my old correct one? Will I not need to pay anything, not even the correct freight?

Give me a shout over email once you've got the new one and confirmed it's all working, I can then organise a collection of the old one for you.