Lao Ban Posted March 13, 2021 Share Posted March 13, 2021 My geo filter has not loaded since around 10pm last night. I keep getting this error message attached. SOS! Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 13, 2021 Administrators Share Posted March 13, 2021 This could be specific to Safari as I don't think we've tested that browser as much. Could you try with Chrome or Firefox please? Link to comment Share on other sites More sharing options...
Lao Ban Posted March 13, 2021 Author Share Posted March 13, 2021 weird, Reboot today worked totally fine. Im back baby. thanks big Fras!! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 13, 2021 Administrators Share Posted March 13, 2021 Great to hear that, let us know if it happens again! Link to comment Share on other sites More sharing options...
Lao Ban Posted September 18, 2021 Author Share Posted September 18, 2021 Hi brother, long time. Hope all is well. My net duma r2 will not connect wifi nor when I plug in direct Ethernet. I have reset many times, and no matter how many times I try and enter the given password on router, it says “can’t connect” haven’t been able to use for months. Kinda disappointing. Please let me know if you have any suggestions thanks! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 18, 2021 Administrators Share Posted September 18, 2021 All good thanks, hope you are too! If you have reset it then the default credentials to access the interface are: Username - admin Password - password Link to comment Share on other sites More sharing options...
Lao Ban Posted September 18, 2021 Author Share Posted September 18, 2021 Yes but I am not even able to connect to the wifi. I can’t bring up the 187.93 or what ever page. And I can’t plug the router directly into laptop ether port and access that way. So im unable to get to the step where I would add the admin /password Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 18, 2021 Administrators Share Posted September 18, 2021 Use the password conversion method here to connect to the WiFi: http://support.netduma.com/en/support/solutions/articles/16000117883-i-ve-received-the-r2-but-the-wifi-password-doesn-t-work Then you should be able to access the interface through 192.168.77.1 and enter the default credentials if needed. Link to comment Share on other sites More sharing options...
Lao Ban Posted September 19, 2021 Author Share Posted September 19, 2021 Thanks bro. I am now in with the new password … but can’t detect internet connection. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 19, 2021 Administrators Share Posted September 19, 2021 Click WAN Setup then skip and complete the rest of the wizard. Do you know if you require PPPoE or anything like that for a connection? Link to comment Share on other sites More sharing options...
Lao Ban Posted September 19, 2021 Author Share Posted September 19, 2021 No they just set up updated wifi in building and the guy told me it doesn’t need to be bridged. Now I have everything set up in the dashboard. But no internet. Xbox plugged in direct to r2 no signal. Wifi connects but again no internet. It’s been so long! I forget If I need to turn off the other modem . Wait that’s dumb obviously not. but it’s also weird it’s saying “unnamed device” when it used to say Xbox series x. We’re almost home! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 19, 2021 Administrators Share Posted September 19, 2021 Do you have your own modem or do you have an ethernet port in the wall that connects to the building router? Link to comment Share on other sites More sharing options...
Lao Ban Posted September 19, 2021 Author Share Posted September 19, 2021 I have modem as well. Problem is when I disconnect wan from regular modem, I lose the tv connection. My xbox connected to warzone lobby but then I was not able to add my new password and username into the desktop dashboard. So just gotta figure out from my xbox, do I plug direct into the wan blue port of r2? Link to comment Share on other sites More sharing options...
Lao Ban Posted September 19, 2021 Author Share Posted September 19, 2021 Thanks for help man Link to comment Share on other sites More sharing options...
Lao Ban Posted September 19, 2021 Author Share Posted September 19, 2021 Also have wall Ethernet here Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 19, 2021 Administrators Share Posted September 19, 2021 Okay so blue port on the R2 to connect with one of the LAN ports on the modem and you should get internet Link to comment Share on other sites More sharing options...
Lao Ban Posted September 19, 2021 Author Share Posted September 19, 2021 Damn . No internet. Do I need to unplug nothing? Why does my prior internet (telus 112) still connect. That’s what I feel the issue is. Have to make sure that is not still live. Almost there bro really want to join the squad :( Link to comment Share on other sites More sharing options...
Lao Ban Posted September 19, 2021 Author Share Posted September 19, 2021 The wall Ethernet connects to the modem wan port. I can’t touch this or I lose the tv. i have Ethernet plugged from Xbox to r2 and no internet either. Link to comment Share on other sites More sharing options...
Lao Ban Posted September 19, 2021 Author Share Posted September 19, 2021 Ugh this is killing me. The only thing connected to the modem is the Ethernet to r2. I have seen most videos online say that. I have the wifi signal on my modem but the internet is not active. I have reset etc. bro do you have any other quick suggestions - I don’t know how to get internet back. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 19, 2021 Administrators Share Posted September 19, 2021 Who is your internet provider and what is the modem model? I'll research and see if there is anything we may be missing. Link to comment Share on other sites More sharing options...
Lao Ban Posted September 19, 2021 Author Share Posted September 19, 2021 Such a sweetheart bro thank you so much I can’t Believe you do this for free. k good news. I reset everything and now I have wifi and internet green. Im online via ether to Xbox. But since I reset, now the wifi “r2 router” is not showing up in any wifi. And I can’t connect to my pc to the 187. Site Link to comment Share on other sites More sharing options...
Lao Ban Posted September 19, 2021 Author Share Posted September 19, 2021 Internet light out again. There has to be a specific way to power everything up. From modem to r2. Something is getting crossed. I am playing warzone but can’t connect to internet. Half way through last set up it just started loading for ever . So I had to back out. Link to comment Share on other sites More sharing options...
Lao Ban Posted September 19, 2021 Author Share Posted September 19, 2021 Bro this is absolute torture. Now I have internet both wired &wifi on my devices. But I have reset the thing 20 times yet it is my old password and User that works. The modem wifi light is on but the internet is orange. Yet everything is working. but now I must access the router page and can’t . No matter if I plug in direct. And it clearly has not reset or it wouldn’t be my new custom name. It would be netdumaR2 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 19, 2021 Administrators Share Posted September 19, 2021 Thanks for the kind words, your purchase entitles you to free support for the lifetime of the product and beyond (we stopped selling the R1 last year but continue to give support)! Definitely very odd, I think you're right in that the reboot sequence is important for the R2 to pick up internet from your particular modem. Set a static IP on the PC itself that is connected via ethernet to the router using this information and this guide (control panel) https://pureinfotech.com/set-static-ip-address-windows-10/ IP 192.168.77.100 Subnet 255.255.255.0 Gateway 192.168.77.1 DNS 192.168.77.1 then see if you can access using 192.168.77.1 Link to comment Share on other sites More sharing options...
Lao Ban Posted September 20, 2021 Author Share Posted September 20, 2021 I have the r2. How do I get real-time support? so I go through the guide in that link? Or do I actually add it somewhere in control panel. I am a Mac guy but have to use a pc for time being so im a little slow. maybe I need to set up new router ? My pc gives me that option the problem is even when I reset it. I will get to the dash board and get half way through set up. I submit mt new password and I’d. And it doesn’t move from loading screen. Then connection goes blank.’or to the white screen error page. my provider is telus in Canada. My modem is telus model T3200M Link to comment Share on other sites More sharing options...
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