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MannyQ

Uncaught Unmatched device

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I had my xbox added to the geo filter when it was online. It was then removed as it was offline using the device manager accidently. When going back to the geo filter map you get an error stating uncaught Unmatched device. The xbox is back on line with the same device name as previously. I still get the same error and  Then you cant add any device when clicking the add device in geo filter map nothing happens. Its pretty poor considering the price of the router that this basic functionality is buggy that it cant find or you cant re add it again. I am reluctant to do a factory reset considering it took me a while to set up the router in the first place. I have rebooted but still getting the same issue. The router is only a week old. I have raised this also with netgear support. Xr1000

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Do they have the exact name and device type? Is it connected via the exact same connection method, i.e. ethernet, 2.4GHz, 5GHz? 

It happened because instead of deleting it from the Geo-Filter first you deleted it from the Device Manager so it got a bit confused. It usually happens after an upgrade rather than by doing what you did.

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HI yes exact name and exact ip address as I had this setup in the lan setting and reserved this to the xbox and same type. The UI seems very buggy as I am also seeing devices with the same name and different mac address even though its only one device IE my daughters Iphone is showing 4 times it may be unrelated. Im reluctant to factory reset as I have spent time setting up restrictions in the traffic controller etc. 

 

The console connect via ethernet

Surely the UI should stop this you know what they say about users. it should not allow you to delete from the geo filter and if you do then it should not error but remove it from the list if it can not find it rather than error out and then make the add device unuseable

 

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That can all be the same but is it definitely connected via the exact same way as before? The iPhone likely has Private Address enabled for the WiFi network which I believe is the same sort of function as on Windows in that it gives random MAC addresses which the router would detect as being different devices. It is a bug yes but shouldn't have happened the way you did it.

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HI yes I can confirm its connected exactly as before,  I know this is the case as it automatically detects the name of the xbox and it has also assigned the same IP address. ITs set up as a console and its connected via ethernet. is their not a way to manually going in to see the config and removing the one it think it is

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Okay so you would need to do a factory reset then unfortunately. A dev may be able to do so but you would need to wait for them to do so, let me know if you'd rather that instead.

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yes i would rather that a dev could do this as I have spent a lot of time setting it up

how long will it take for them to fix this?

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It depends how busy they are and what they're working on specifically but it won't be today. They usually do it on the R2 but not XR routers so I'll have to check whether they can. Have you setup the router to get an Open NAT?

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Okay make sure it's setup to allow your devices to have an Open NAT (without port forwarding etc) so XR in the DMZ of your ISP router basically. Then let us know please.

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Sorry but let you know what? it all connects but I can not add devices to geo filter as the as button does not work die to the uncaught exception ?

 I just need them toto the error and allow me to add devices to the geo filter again, Sorry missed read the last comment :)

 

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Unfortunately I've just spoken to a dev and because Telnet was removed some time ago it isn't possible for us to remotely resolve the issue for you so you would need to factory reset to get rid of the error.

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