SlowFoShow 9 Posted December 29, 2020 I purchased a Netduma R2 on the website yesterday, it said that orders would be shipped on the 29th on the website, so far I have only received the order confirmation email and nothing else. Do you normally receive a shipping email? I noticed that I paid £7+ pounds for next day delivery with DHL I believe. Share this post Link to post Share on other sites
Netduma Fraser 11,008 Posted December 29, 2020 Hey, welcome to the forum! Yes you should receive a shipping email once it has been dispatched. I know there is a big back log due to the holiday period so I don't think it will be shipped today but should be tomorrow. 1 SlowFoShow reacted to this Share this post Link to post Share on other sites
SlowFoShow 9 Posted December 30, 2020 Hi still haven't received any sort of update and the orders email are not replying. Share this post Link to post Share on other sites
Netduma Fraser 11,008 Posted December 30, 2020 I've personally messaged a colleague to see what is happening regarding orders and will get back to you as soon as I hear anything. Share this post Link to post Share on other sites
kennyp 9 Posted December 30, 2020 I received mine today, ordered on Boxing day. Great service, can't wait to get it set up tonight 1 Netduma Fraser reacted to this Share this post Link to post Share on other sites
rdegirolamo 1 Posted December 30, 2020 1 hour ago, Netduma Fraser said: I've personally messaged a colleague to see what is happening regarding orders and will get back to you as soon as I hear anything. Fraser. I am having the same issue. I ordered a few days ago but have not received any sort of shipping/tracking information. I only received the initial order confirmation when I paid. Share this post Link to post Share on other sites
Netduma Fraser 11,008 Posted December 30, 2020 3 minutes ago, rdegirolamo said: Fraser. I am having the same issue. I ordered a few days ago but have not received any sort of shipping/tracking information. I only received the initial order confirmation when I paid. Hey, welcome to the forum! Sorry about the delays, we have a big backlog and due to the holiday not everyone is present. I'm trying to find out more information and will get back to you as soon as I can. Share this post Link to post Share on other sites
Netduma Fraser 11,008 Posted December 30, 2020 Not yet unfortunately, I'm hoping they'll get them sent out tomorrow 1 1 SlowFoShow and rdegirolamo reacted to this Share this post Link to post Share on other sites
rdegirolamo 1 Posted December 30, 2020 Thanks Fraser! I will check back in tomorrow. 1 Netduma Fraser reacted to this Share this post Link to post Share on other sites
SlowFoShow 9 Posted December 31, 2020 FYI still no email. Share this post Link to post Share on other sites
rdegirolamo 1 Posted January 1 On 12/30/2020 at 10:51 AM, Netduma Fraser said: Not yet unfortunately, I'm hoping they'll get them sent out tomorrow Fraser- I saw in another post we are supposed to have an email. I would love a status update on my order. Thank you Share this post Link to post Share on other sites
Duggman 0 Posted January 1 I ordered on the 29th. Still no shipping email and no reply to my query email. Any update on when this will be shipped? Share this post Link to post Share on other sites
Netduma Fraser 11,008 Posted January 1 I've also been informed that due to Brexit we've had a few challenges with our courier that we needed to overcome as well so that hasn't helped. So that's why the email wasn't sent but you should get something today, either an email giving you an update or a shipping confirmation. I've been told this by the person that will be sorting this out so I don't have any more information at the moment. 1 1 Lord British and SlowFoShow reacted to this Share this post Link to post Share on other sites
Lord British 2 Posted January 1 (edited) Thanks to everyone posting on here. I also ordered an R2 on the 28th December with next day shipping but had only received the order confirmation email. I was getting a little concerned as I had emailed the [email protected] address twice and had not received a reply. At least now I know I am not the only one who has had this issue but I appriciate the updates. Has anyone received any information regarding the delivery date or tracking number etc yet? Edited January 1 by Lord British Missing information Share this post Link to post Share on other sites
SlowFoShow 9 Posted January 1 Nope, we keep getting told that it will either be sent out and that we will receive a follow up email but have not received anything yet. 1 Lord British reacted to this Share this post Link to post Share on other sites
Lord British 2 Posted January 1 Thanks, I guess it's going to be mid next week now. Share this post Link to post Share on other sites
SlowFoShow 9 Posted January 1 Not sure if they work at weekends, if they do then it's possible that it could be Monday or even Sunday if DHL deliver on Sundays. Who knows at this point. The only communication I'm getting is via forums at the moment. Share this post Link to post Share on other sites
Netduma Fraser 11,008 Posted January 1 Still working on it, will get back to you as soon as I know more. 2 SlowFoShow and Lord British reacted to this Share this post Link to post Share on other sites
Duggman 0 Posted January 2 Any news or update. I’m still waiting on any form of update. Not even an explanation or update at all. I appreciate it is a busy time of year and other complications but a courtesy email with a rough estimated dispatch date would be great. Share this post Link to post Share on other sites
SlowFoShow 9 Posted January 2 I just got an email saying this shipment has been created by DHL with no other info, is this for the router? It was a DHL email. Share this post Link to post Share on other sites
Newfie 516 Posted January 2 4 minutes ago, SlowFoShow said: I just got an email saying this shipment has been created by DHL with no other info, is this for the router? It was a DHL email. If you no other items on order and as they use DHL I would say probably. 1 Zippy reacted to this Share this post Link to post Share on other sites
Lord British 2 Posted January 2 6 minutes ago, SlowFoShow said: I just got an email saying this shipment has been created by DHL with no other info, is this for the router? It was a DHL email. I've also received the same email. It does not state the delivery date or tracking number which is strange but hopefully we will receive another one with this information included. I'll let you guys know if I receive anything else. 1 SlowFoShow reacted to this Share this post Link to post Share on other sites
SlowFoShow 9 Posted January 2 Good news, means it must be related to the router. Share this post Link to post Share on other sites
echo one 1 Posted January 2 have some patience lol its christmas i ordered 28th no email but im sure it will arrive in no time got to have to faith Share this post Link to post Share on other sites
