Johnny2 4 Posted September 22, 2020 Anyone know how to activate this thing? It apparently went live today but there is no "Extras" button on My Telstra Share this post Link to post Share on other sites
Thorny 5 Posted September 22, 2020 1 hour ago, Johnny2 said: Anyone know how to activate this thing? It apparently went live today but there is no "Extras" button on My Telstra Just got of the phone to Telstra, it's not working, it has been escalated to management, classic Telstra lol 1 Johnny2 reacted to this Share this post Link to post Share on other sites
Johnny2 4 Posted September 22, 2020 24 minutes ago, Thorny said: Just got of the phone to Telstra, it's not working, it has been escalated to management, classic Telstra lol Yep, typical Telstra. Is it possible someone at Duma can reach out since they can probably get a better response than we can? Share this post Link to post Share on other sites
Netduma Fraser 11,816 Posted September 22, 2020 Hi all, really glad you're excited to try out Game Optimiser! Here is some updated information for you: https://forum.netduma.com/topic/32686-small-delay-to-launch/ Share this post Link to post Share on other sites
Johnny2 4 Posted September 29, 2020 Out now it seems, I'll try turning it on when I get home. Share this post Link to post Share on other sites
Shannongob 0 Posted September 29, 2020 Yep it is. Activation took around 7 minutes for me. Share this post Link to post Share on other sites
Johnny2 4 Posted September 29, 2020 Damn, did it get pulled again? Can't see the Extras button anymore. Share this post Link to post Share on other sites
Shannongob 0 Posted September 29, 2020 Well, my Extra’s tab has disappeared too and Duma is still enabled.😐 I wonder if I’ve created a headache 🤕 for myself? Share this post Link to post Share on other sites
Netduma Fraser 11,816 Posted September 29, 2020 The plan is still to have it available tomorrow, it must have been enabled briefly as a test, if you're on it already then don't worry it should work just fine as it has been activated. If you have trouble activating it tomorrow on the planned date then let us know. Share this post Link to post Share on other sites
tjw101 24 Posted September 29, 2020 11 hours ago, Shannongob said: Well, my Extra’s tab has disappeared too and Duma is still enabled.😐 I wonder if I’ve created a headache 🤕 for myself? Hey @Shannongob, @Johnny2, I'm really excited about how eager you guys are! Yesterday between 2:30pm and 4pm, my team conducted a live test with a number of internal staff to ensure our activation was working properly - and is it. Plan is to go live again today now that testing has passed. @Shannongob - in theory you should not need to do a thing, you're already activated. Please let me know what you see in the MyTelstra app from this afternoon. It should say that you have the service running, giving you the option to cancel rather than activate. If this is not the case, I would appreciate if you could let me know here. Thanks again for the patience guys. Share this post Link to post Share on other sites
