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jukey44

this site is not private

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after i put the latest firmware in the netduma r2 it started to show

your connection to the site is not private and made me put a username and password in. i tried a couple of times but i cant sign in or use dumaos

423191865_signup.PNG.cb2f6a05913215fc25daf3c7a81ce732.PNG

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Need help how do I reset admin username and password 

3 hours ago, Netduma Fraser said:

Have you changed your interface password and is that what you're entering or are you using the default admin / password ?

 

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I put the

Username:admin

Password:password 

And nothing happens 

14 minutes ago, Netduma Fraser said:

That is how you reset it, after doing what I described did you see the setup wizard when accessing 192.168.77.1?

 

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Nope didn't work

20 hours ago, Netduma Fraser said:

Open the interface in an incognito window or a new browser and see if it will let you login then please.

i try to think of other passworda and other stuff and i cant get in still

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3 hours ago, Netduma Fraser said:

Can you try on a mobile device and see if that works? Also what happens if you press cancel on the login box?

and on my phone i tried putting in a username and password put still doesn't work.

that's what happens when i cancel

ath.PNG

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Try to access it again and then right click on the page, click on the console tab on the window that appears then refresh the page and take a screenshot. Then go onto the network tab and refresh and look for any red entries and take a screenshot of that please. Make sure you expand the window so it can be easily seen.

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35 minutes ago, Netduma Fraser said:

Try to access it again and then right click on the page, click on the console tab on the window that appears then refresh the page and take a screenshot. Then go onto the network tab and refresh and look for any red entries and take a screenshot of that please. Make sure you expand the window so it can be easily seen.

 

console.PNG

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On 9/17/2020 at 9:38 AM, Netduma Fraser said:

Would you be available at some point for me to have a look on a TeamViewer session? If so let me know your best dates/times & the time zone you're in.

Monday at 3:00 pm if that's ok and so do I have to download the app TeamViewer 

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43 minutes ago, Netduma Fraser said:

Would it be possible to do Tuesday instead? Also what time zone are you in? Yes you'd need to download that for your PC.

yeah Tuesday is fine and time zone is eastern time.

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18 hours ago, jukey44 said:

yeah Tuesday is fine and time zone is eastern time.

Great, Tuesday 3pm EDT/8pm BST it is, see you then. If you can please download and install TeamViewer before then.

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On 9/19/2020 at 11:55 AM, Netduma Fraser said:

Great, Tuesday 3pm EDT/8pm BST it is, see you then. If you can please download and install TeamViewer before then.

I might be a little late i dont know yet. Sorry if I am though 

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2 hours ago, Netduma Fraser said:

Okay no problem. Let me know if you need to reschedule.

thanks for the help. ill just wait for the devs and see what they say

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Could you try disabling the entire WiFi adapter completely and then re-enabling it, connect to the R2 and then try accessing the interface again please? Failing that, restart the PC and then try. Want to make sure the options I change have actually applied correctly.

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