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New R2 | Unable to set up

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23 minutes ago, xXxBlAcKbUrNxXx said:

Ipv6 on my ISP modem/router?

 

39 minutes ago, Netduma Fraser said:

On the ethernet adapter properties disable IPv6 completely please and apply it. Then try accessing again via 192.168.77.1 and see if you can access then please. We don't provide live/phone support as we are a small team.

I tried that and it did not help

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38 minutes ago, xXxBlAcKbUrNxXx said:

I tried that and it did not help

Sorry, I meant on your wired PC, is that what you did? If you ping 192.168.77.1 in command prompt do you get a response?

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21 minutes ago, Netduma Fraser said:

Sorry, I meant on your wired PC, is that what you did? If you ping 192.168.77.1 in command prompt do you get a response?

i tried ping [192.168.77.1] and got nothing

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4 minutes ago, xXxBlAcKbUrNxXx said:

i tried ping [192.168.77.1] and got nothing

 

26 minutes ago, Netduma Fraser said:

Sorry, I meant on your wired PC, is that what you did? If you ping 192.168.77.1 in command prompt do you get a response?

never mind i used the wrong command 

ping.jpg

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1 hour ago, Netduma Fraser said:

That is really strange then, can you try using any other device to try and access the interface using the IP please? Use an Incognito browser on the PC also and see if that works. Can you connect to the WiFi?

same problem on all our devices and PCs. incog doesnt work. cant connect to the wifi on any device

does it sound like the R2 itself is bad?

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5 minutes ago, Netduma Fraser said:

That's really weird, let me ask the devs about this and see if they have any potential solutions.

Thanks, hopefully they have a quick reply with an easy fix.

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On 9/16/2020 at 10:52 AM, Netduma Fraser said:

I haven't heard anything yet, if I don't get a response by the end of the week please email [email protected] with a link to this topic and they may have some more suggestions.

They sent me new R2. No issues now

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