Jump to content
thisisreallife

Ping Test (Under Load) - Always getting C rating

Recommended Posts

Any idea why this is?

Factory reset my router, so everything is basically brand new.

I've set scheduled tests every 2 hours, only the very first test with Ping Test Under Load A+ rating, every other one is now C or D rating. 

 

 

Share this post


Link to post
Share on other sites

To update on this topic.

When I did my my auto set up CC, (on one of the new unreleased firmware) it told me to have a download and a upload of 1%.

This caused issues for me, so I downgraded back to the released firmware, and then auto Set up told me to set it as something around 50 down, 40 up.

However, my Ping Benchmark Under Load test keeps giving me C or D.

So I decided to change my CC to 70 up and 70 down, and did another Connection Benchmark test, this time it gave me a rating of A*. Great, right?

However, then I went to sleep, woke up and checked the scheduled tests and it's now giving me a C or D rating?

How can I give me A* during the evening when there's 2 mobile phones, a PS4 and a laptop connected to the R2, yet gives me a D rating at 2am when no devices are connected to the R2?

I've now kept me CC on 70% download, and 90% upload. Did another test and got A*. But I fear this will drop back down to C or D later on during the day? 

 

EDIT:

 

I think I've found a bug with the software.

It's 3pm here right now, and I have the Connection Benchmark to do a auto test once every hour. Well when it hit the hour, it did an auto test and I got a Ping Benchmark Under Load result of D. Then one minute later I did it manually and got a rating of A*. It seems like when I do it manually I get A*, when the router performs a test automatically I get a rating of C or D. Why is this? 

 

 

Share this post


Link to post
Share on other sites

I have a similar problem.
I don't know if it's a bug or a setting?
So I didn't know where to post in the Netgear Beta Forum or here. If it doesn't belong here, please delete it.
I have an A + everywhere except for Ping Test (Under Load) at the Upload, which is actually very important for online gaming. 🙂
I don't know if I can do something or if it's just a bug?
I usually don't have any problems while gaming.
At Fortnite my ping is at 0-20ms, CoD 30ms.

s75MF4a.png

Share this post


Link to post
Share on other sites
3 hours ago, thisisreallife said:

To update on this topic.

When I did my my auto set up CC, (on one of the new unreleased firmware) it told me to have a download and a upload of 1%.

This caused issues for me, so I downgraded back to the released firmware, and then auto Set up told me to set it as something around 50 down, 40 up.

However, my Ping Benchmark Under Load test keeps giving me C or D.

So I decided to change my CC to 70 up and 70 down, and did another Connection Benchmark test, this time it gave me a rating of A*. Great, right?

However, then I went to sleep, woke up and checked the scheduled tests and it's now giving me a C or D rating?

How can I give me A* during the evening when there's 2 mobile phones, a PS4 and a laptop connected to the R2, yet gives me a D rating at 2am when no devices are connected to the R2?

I've now kept me CC on 70% download, and 90% upload. Did another test and got A*. But I fear this will drop back down to C or D later on during the day? 

EDIT:

I think I've found a bug with the software.

It's 3pm here right now, and I have the Connection Benchmark to do a auto test once every hour. Well when it hit the hour, it did an auto test and I got a Ping Benchmark Under Load result of D. Then one minute later I did it manually and got a rating of A*. It seems like when I do it manually I get A*, when the router performs a test automatically I get a rating of C or D. Why is this? 

Auto Setup is a suggestion but we will be improving this as the current recommendations aren't always super accurate. Could you provide a screenshot of the C/D results (full) and then one of the A+ results (full) please so I can compare?

1 hour ago, Kendal said:

I have a similar problem.
I don't know if it's a bug or a setting?
So I didn't know where to post in the Netgear Beta Forum or here. If it doesn't belong here, please delete it.
I have an A + everywhere except for Ping Test (Under Load) at the Upload, which is actually very important for online gaming. 🙂
I don't know if I can do something or if it's just a bug?
I usually don't have any problems while gaming.
At Fortnite my ping is at 0-20ms, CoD 30ms.

s75MF4a.png

If you're in the XR500 beta then post in the XR500 beta community. You will need to use Congestion Control to try and get that down as much as possible - more specifically the upload specifically.

Share this post


Link to post
Share on other sites

Hello,

 

Thanks for your response.

Here is the image overall (called Ping Test), the ones at the bottom highlighted yellow are the ones I did manually..compared to all the automatic ones.

I've also uploaded a 'automatic one' done at 6PM where I got a C rating.

And then the manual one one minute later where I got a A* rating. 

 

Ping Test.jpg

Auto Test at 6PM.jpg

Manual Test at 6.01pm.jpg

Share this post


Link to post
Share on other sites
19 minutes ago, Netduma Fraser said:

Just to clarify, when you do a manual test do you ever get results similar to the C/D results from the scheduled tests?

No.

But I rarely get different results in my speed. Usually my speed is 33mb download. But sometimes it gives me 20 or 25. But then it's back to 33. No idea why?

Share this post


Link to post
Share on other sites

Are these under WAN settings?

If so, these are my settings, please note I've never touched these settings as I don't really understand what they are.

Also my setup is a Sky Router and a Ethernet wire to the Netduma R2.

Other devices are laptop (wireless), 2 mobile phones, and PS4 (which connects to a Power-line adapter, which then connects to the R2) 

 

WAN.jpg

Share this post


Link to post
Share on other sites
3 hours ago, Netduma Fraser said:

No not at all and probably unrelated, are you able to put the Sky hub in bridge mode at all?

Is there a YouTube video on how to do this? Sorry I've never done it before.

Does this mean nothing can ever connect to my sky router? The reason why I ask is because I work from home, and for some reason my work laptop does not connect to netduma. Only sky. Maybe it's because it's a government laptop and has some really strong security layers?

Share this post


Link to post
Share on other sites
15 minutes ago, thisisreallife said:

Is there a YouTube video on how to do this? Sorry I've never done it before.

Does this mean nothing can ever connect to my sky router? The reason why I ask is because I work from home, and for some reason my work laptop does not connect to netduma. Only sky. Maybe it's because it's a government laptop and has some really strong security layers?

Nevermind about that, I'm sure it's not related. I'll make a ticket for the devs to investigate this further.

Share this post


Link to post
Share on other sites
17 hours ago, Burger100 said:

Would be nice if we had a walk though how to set the R2 up with sky a few people seem to be having a problem with it.

I don't think it's related to this issue, if it's not in bridge mode then nothing needed to change and should work just fine.

Share this post


Link to post
Share on other sites
Guest Killhippie
15 hours ago, Netduma Fraser said:

I don't think it's related to this issue, if it's not in bridge mode then nothing needed to change and should work just fine.

From my understanding reading the sky forum just now Sky don't have a bridge mode on their routers and are unlikely to add it, Fraser. Its locked down pretty much as you can read here.

https://helpforum.sky.com/t5/Broadband/Sky-router-bridge-mode-any-eta-on-this-being-possible/td-p/3265276

Share this post


Link to post
Share on other sites

Just letting everyone know that this is still happening for me.

 

Constantly getting a C rating, unless I do it manually, where I will get a A* rating. So I'm not sure..is my true rating a C or a A*?

 

Picture uploaded.

 

Any idea on how to fix this issue? What should I do? 

still.jpg

Share this post


Link to post
Share on other sites

I'm in the beta as well and to get an A+ in the Ping test underload I just adjust the MTU to something low to like 616, but when I try to get into a game on console like COD MW it takes forever. With normal settings I get A+ A+ B+. MTU at 616 I get D- A+ A+

Share this post


Link to post
Share on other sites
8 hours ago, campos3452 said:

I'm in the beta as well and to get an A+ in the Ping test underload I just adjust the MTU to something low to like 616, but when I try to get into a game on console like COD MW it takes forever. With normal settings I get A+ A+ B+. MTU at 616 I get D- A+ A+

That MTU is ridiculous, I'm not surprised it is taking you so long, you've probably got fragmentation. MTU is a placebo affect when it comes to online gaming.

Share this post


Link to post
Share on other sites

Can anyone explain why I can’t get my Download under load  down? My upload is working well for me during my gaming experience. Cheers 🍻 

4846D427-5E85-4175-9318-810DF673E83B.jpeg

Share this post


Link to post
Share on other sites
3 minutes ago, Netduma Fraser said:

What have you set your Download CC slider to? Does it change depending on the percentage used?

It Might change a few ms but not much. Should the download and upload pretty close? 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...