Jump to content
Netduma Alex

Welcome R2 owners! We want your feedback!

Recommended Posts

13 hours ago, TheDirewolf said:

So far not really impressed. The software for geolocation is really cool and was working well for me, but the router is far and away the least stable/reliable piece of electronics I've ever owned. I have to physically go pull the power on it to reboot it every 9-12 hours. The throughput is worse than my old router as well. I'm able to make use of about 890-900 Mbps of my gigabit connection with the R2, my old router was capable of 990 Mbps. I made sure QoS was disabled before testing this. Disappointing that my 5+ year old router is faster. Also, it didn't work out of the box. The lan worked, but not the internet connection. I had to disable IPv6 before the internet connection worked, and then I had to go to my PC's and disable/reenable the NIC to get internet working on them, as well as power cycle several of my "smart home" devices. I've never had a router require that much to just get started.

Thank you for your feedback, I've responded to you in the other thread you've commented in!

Share this post


Link to post
Share on other sites

I just received it in mail and I can not connect to the internet:( I made a thread please help! Thank you 

9A35F310-DD7A-4416-9379-A6F95375968E.jpeg

Share this post


Link to post
Share on other sites
40 minutes ago, Eli6838 said:

I just received it in mail and I can not connect to the internet:( I made a thread please help! Thank you 

9A35F310-DD7A-4416-9379-A6F95375968E.jpeg

Hard reset the router at the back and make sure the cable is connected to the wan port

Share this post


Link to post
Share on other sites

I just tried that and no luck yet. Now my laptop says I have internet access but I still can’t access the router settings using the dumaos/ or  192.168.77.1. I can’t access the internet either. 

Share this post


Link to post
Share on other sites

If it says internet detected now press retry and it should load or pull the power and back in.

Share this post


Link to post
Share on other sites

I unplugged it, waited a minute, and still says “could not detect an internet connection”😞. Also, since I factory reset it, the wifi password says it’s incorrect. What’s the factory reset password? Thank you 

Share this post


Link to post
Share on other sites
17 minutes ago, Eli6838 said:

I unplugged it, waited a minute, and still says “could not detect an internet connection”😞. Also, since I factory reset it, the wifi password says it’s incorrect. What’s the factory reset password? Thank you 

Press the little button on the back of the router for 10 secs it will reset and then it will reset the password everything 

Share this post


Link to post
Share on other sites

I reset it and now the password changed to something something else different from the password on the the router. I believe this is a manufacture mistake. It says password is wrong. When I opened the box the password on the router was correct but I have no idea what it reset to now. 

Share this post


Link to post
Share on other sites

There’s another person that received an R2 this week with the same issue. Could this be a bad batch of routers? 

Share this post


Link to post
Share on other sites

Hello Netduma team, this is the third time this week I got this screen in menu : GEOFILTER. there must mbe some problem. can someone help ?

even if I wait 1 hour nothing changed.

image.thumb.png.1b30e7a82f4448ef7b2ea765421ee7cf.png 

same with : PING HEATMAP

image.thumb.png.7dc1d520da5af869c7fa8531ed0f332d.png

the rest of the menu works properly.

So I connected via Phone it says :

image.thumb.png.0975be2ce1adb3299f0513d3d211c865.png

Share this post


Link to post
Share on other sites

In System Information, in the Rapp panel options change the number of retries to 5 then reboot from the interface. If it continues then please grab the log file from the System Information page.

Share this post


Link to post
Share on other sites
45 minutes ago, Netduma Fraser said:

In System Information, in the Rapp panel options change the number of retries to 5 then reboot from the interface. If it continues then please grab the log file from the System Information page.

does not work,

image.png.07d6a8606f00075c865894a37e8f9ec3.pngimage.png.7698063ede54d74296a68e323bbfbab8.png

image.thumb.png.0a571a21991b92c2a1a048db729f0d6f.png

image.thumb.png.e9ebaf387b38493ebabf62c09ed81b6a.png

Share this post


Link to post
Share on other sites
23 minutes ago, Netduma Fraser said:

Could you provide the whole log file as a download for us to look at please? 

sent it to you in message

Share this post


Link to post
Share on other sites
44 minutes ago, Netduma Fraser said:

Thanks, next time you can click the 3 line icon and save it as a text file.

Does the Device Manager load correctly?

Yep , Device Manager load correctly

the following message is there repeating :

daemon.err odhcp6c[2644]: Failed to send DHCPV6 message to ff02::1:2 (Address not available)

what does it means ?

 

Share this post


Link to post
Share on other sites

It just means it's not able to give an IPv6 address to a device but as you have that disabled/don't support it then it doesn't matter. We've got some details from someone else on why this might be happening, we'll get back to you when we know more.

Share this post


Link to post
Share on other sites
4 minutes ago, Netduma Fraser said:

It just means it's not able to give an IPv6 address to a device but as you have that disabled/don't support it then it doesn't matter. We've got some details from someone else on why this might be happening, we'll get back to you when we know more.

so all I can do now is again factory restet, right ?

Share this post


Link to post
Share on other sites

So my feedback is:

I would have liked a no Wifi option. I bought the device purely for the software / geo filter stuff. If I could have had it cheaper or better yet the same price but with better throughput I would have preferred that.

Secondly the hard reset button. Holding down for 30 seconds is a bit much, people expect a few seconds but 30, just in case you accidentally press it for 25 seconds and didn't mean it seems daft. Also, the button on mine does absolutely nothing. I've held it down for 30+ seconds a few times and nada. 

Cheers

 

Share this post


Link to post
Share on other sites

Thanks for the feedback! I think 30 seconds it pretty standard, but I understand your point. When you access the interface after holding down the button do you see the setup wizard?

Share this post


Link to post
Share on other sites

My netduma internet randomly shuts off then i have to reset id have to give it a 4/10

Share this post


Link to post
Share on other sites
On 3/11/2021 at 10:02 PM, Netduma Fraser said:

For the moment yes unfortunately

Fraser, after cilcked on RESYNC CLOUD I get this picture for cca 30 seconds

image.thumb.png.1bff6024f12510d3e0239e9dcfee8f07.png

after that there is a message :

image.png.816e2565a0130a8121345eb66427d532.png

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...