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Jayappa

Netgear Night hawk xr700 speed issues

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Hey everyone, I got a Night Hawk XR700 a week ago and having speed issues through the lan port. I’m convinced it’s a hardware issue or a software issue because I did multiple tests and searched the whole internet for this unsolved problem. I have 100 speed using the lan port on the test is shows that but when I complete the setup my wired connections go from 100 to 10. My WiFi are normal though and work fine. I disabled QOS, and BUFFER BLOAT and tried different variations of this. I also want to mention that the setup page takes insanely long to load and took me 2 hours to setup. If any admin or anyone at this point help me could you take a couple mins out if your day to help out

-Thanks
-Jay😄

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Hello and welcome to the forum.

Sorry to hear you are having this problem.

Is this happening with one wired device or multiple wired devices?

Have you tried different ethernet cables in case the current one is faulty?


Steve

 

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Hey Steve,

This is happening with multiple wired devices. I have tried different Ethernet cables and the same problem persists.

Thanks for replying

Jay

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Hey, welcome to the forum!

Looks like you made a post over on the Netgear forum about this as well. If you don't mind lets continue the support here for ease, I've posted my response there here instead:

What is your exact physical setup?
Are all devices connected to the XR?
Do the LAN ports appear with Amber/orange lights on the router?
How did you disable QoS?

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Hey Fraser, 

Thanks for the help. 

My setup is My ISP modem > to XR700 > to  two Xbox's and a PC.

Just my main gaming equipment is connected through the LAN on the XR700

Yes the Lan ports do appear with amber/orange lights on the XR700

I disabled the Qos by logging into the router and going to the Qos tab and disabling it 

Also i continuously get this message when I login to the router 

"This R-App is not loaded yet, please try again in a minute."

Thanks

Jay

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Thank you for the information, what category of ethernet cables do you have? Are they below Cat5e? 

So in the Anti-Bufferbloat 3 line icon?

Upgrade to this firmware and then do a factory reset, it should resolve the loading issues https://kb.netgear.com/000061714/XR700-Firmware-Version-1-0-1-24-Hot-Fix

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The cables I’m running to all my wired devices is cat 5e cables. 
 

Yes, in the 3 lines in the anti bufferbloat tab

thank you for the firmware update

 

-Jay

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When you did the factory reset after updating to that firmware, what did the speed test within the wizard get you? Do wireless devices receive their full speeds?

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The speed tests always give me my normal speed through the wizard though. I get 100 download and 10 upload which is what I'm paying for. It's after the wizard I do not receive those speeds through the LAN cable. My speeds are fine though the WiFi and I'm receiving the full speeds.

 

- Jay

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Have you tried all available LAN ports? Could you try the same ethernet devices your using from router > devices to try with the modem > devices and see if you get your correct speeds please?

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The first 2 ports did not give strong speeds which what I was using the whole time. When I moved to the other 4 ports the speeds increased but I'm still not getting what I should be getting. It increased from 30 to 60. When I plugged my devices straight into my modem I received my 100 down and 10 Up like I am paying for. 

 

- Jay

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I did switch them, weird question can the length of the Ethernet cable have an affect on the speed?

- Jay

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It can yes but in theory up to 100m in length this shouldn't be much of a concern. However, if you have quite a long cable then the more things that can affect the signal on the way e.g. radiators etc. If you have a shield ethernet cable then this would be less of a problem. Is the router quite far away from the modem/devices quite far from the router?

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