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So I having very annoying issues with my XR700 and Centurylink gigabit internet.

 

Basically to use the XR700 on Centurylink fiber, I have to do the following steps:

1. Switch the Internet Setup to require a login connection (Use PPPoe) https://i.imgur.com/YQNtG7u.png

2. Enter PPPoe credentials, switch it to always on, leave everything as automatic

3. Turn on VLAN/Bridge settings, select by VLAN tag group, and change the VLAN ID to 201: https://i.imgur.com/7c4vOwg.png

3a. (Century link needs all traffic to the ONT to be prefixed with 201)

 

So after I set up all these settings, I am connected to the internet successfully. However, I keep getting disconnected for about 2-5 seconds then it reconnects again. this makes it real annoying browsing the web, talking on discord, gaming, etc.

 

I confirmed this by running a simple ping test: https://i.imgur.com/igen9gZ.png

 

As you can see it pings to google.com fine for a bit, then it poops out, then it works fine for a bit, etc.

 

Is there anything I can besides just return the router? I tried both 1.0.1.20 firmware and the original factory firmware.

 

 

 

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Hey, welcome to the forum!

Sorry to hear you're having this issue, is this present on ALL devices or just wired/wireless devices? Could you look in System Information at the log file for any entries that are there when the issue occurs and provide a screenshot please?

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7 hours ago, Netduma Fraser said:

Hey, welcome to the forum!

Sorry to hear you're having this issue, is this present on ALL devices or just wired/wireless devices? Could you look in System Information at the log file for any entries that are there when the issue occurs and provide a screenshot please?

ofWQTCl.png

 

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The screenshot above is currently firmware: v1.0.0.20

 

Same issue happened with the newer firmware, but i'm not sure if the logs would change.

 

I forgot to mention all my wired and wireless devices experience this.

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Thanks for that, nothing in the logs to indicate an issue, it's just reporting the disconnects. Could you replace the cable connecting the router to your modem please and see if that fixes it?

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3 hours ago, Netduma Fraser said:

Thanks for that, nothing in the logs to indicate an issue, it's just reporting the disconnects. Could you replace the cable connecting the router to your modem please and see if that fixes it?

Tried a different cable and nothing. I'm using the same cable I connected the xr700 with to the Zyxcel C3000Z router and its working normally.

 

So you think this is an issue with Centurylink and not the DumaOs? Maybe a deffective XR700?

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7 hours ago, Netduma Fraser said:

It could be the Zyxcel, has that got logs you can check to see if it's disconnecting the XR router?

Sorry that was worded weird.

The XR700 is connected directly to the modem/ONT via the WAN port. The same cable I used on the XR700 I used on the other router, Zyxcel, and that works fine. I am currently using the Zycel which is connected directly to the ONT through its WAN port as well.

 

I'm going to try updating the firmware on the XR700 again to see if I can get it to work, if not I think it might be some hardware issue and I'll try exchanging it. Looks like I am the only one with this error/ I tried googling and didn't find anyone else with my issue.

 

I'll try getting better logs.

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[Internet connected] IP address: 999.99.999.999, Tuesday, January 14 2020 18:53:34
[Internet disconnected] Tuesday, January 14, 2020 18:53:30
[Internet connected] IP address: 999.99.999.999, Tuesday, January 14 2020 18:52:57
[Internet disconnected] Tuesday, January 14, 2020 18:52:53
[Internet connected] IP address: 999.99.999.999, Tuesday, January 14 2020 18:52:21
[Internet disconnected] Tuesday, January 14, 2020 18:52:20
[admin login] from source 192.168.0.100, Tuesday, January 14, 2020 18:52:15
[admin login] from source 192.168.0.100, Tuesday, January 14, 2020 18:52:15
[admin login] from source 192.168.0.100, Tuesday, January 14, 2020 18:52:14
[admin login] from source 192.168.0.100, Tuesday, January 14, 2020 18:52:14
[admin login] from source 192.168.0.100, Tuesday, January 14, 2020 18:52:13
[admin login] from source 192.168.0.100, Tuesday, January 14, 2020 18:52:13
[Internet connected] IP address: 999.99.999.999, Tuesday, January 14 2020 18:51:47
[Internet disconnected] Tuesday, January 14, 2020 18:51:43
[Internet connected] IP address: 999.99.999.999, Tuesday, January 14 2020 18:51:10
[Internet disconnected] Tuesday, January 14, 2020 18:51:07
[Internet connected] IP address: 999.99.999.999, Tuesday, January 14 2020 18:50:34
[Internet disconnected] Tuesday, January 14, 2020 18:50:30
[Internet connected] IP address: 999.99.999.999, Tuesday, January 14 2020 18:49:57
[Internet disconnected] Tuesday, January 14, 2020 18:49:54
[Internet connected] IP address: 999.99.999.999, Tuesday, January 14 2020 18:49:21
[Internet disconnected] Tuesday, January 14, 2020 18:49:17
[Internet connected] IP address: 999.99.999.999, Tuesday, January 14 2020 18:48:44
[Internet disconnected] Tuesday, January 14, 2020 18:48:41
[Internet connected] IP address: 999.99.999.999, Tuesday, January 14 2020 18:48:08
[Internet disconnected] Tuesday, January 14, 2020 18:48:04
[Internet connected] IP address: 999.99.999.999, Tuesday, January 14 2020 18:47:31
[Internet disconnected] Tuesday, January 14, 2020 18:47:27
[Internet connected] IP address: 999.99.999.999, Tuesday, January 14 2020 18:46:55
[Internet disconnected] Tuesday, January 14, 2020 18:46:51
[Internet connected] IP address: 999.99.999.999, Tuesday, January 14 2020 18:46:18
[Internet disconnected] Tuesday, January 14, 2020 18:46:14
[Internet connected] IP address: 999.99.999.999, Tuesday, January 14 2020 18:45:42
[Internet disconnected] Tuesday, January 14, 2020 18:45:38
[Internet connected] IP address: 999.99.999.999, Tuesday, January 14 2020 18:45:29
[Internet disconnected] Tuesday, January 14, 2020 18:43:58
[Internet connected] IP address: 999.99.999.999, Tuesday, January 14 2020 18:43:25
[Internet disconnected] Tuesday, January 14, 2020 18:43:21
[Internet connected] IP address: 999.99.999.999, Tuesday, January 14 2020 18:42:48
[Internet disconnected] Tuesday, January 14, 2020 18:42:45
[Internet connected] IP address: 999.99.999.999, Tuesday, January 14 2020 18:42:12
[Internet disconnected] Tuesday, January 14, 2020 18:42:08
[Internet connected] IP address: 999.99.999.999, Tuesday, January 14 2020 18:41:35
[DHCP IP: 192.168.0.100][Device Name: GIGABYTE] to MAC address 90:2b:34:31:6b:53, Tuesday, January 14, 2020 18:41:32
[DumaOS] DHCP lease change., Tuesday, January 14, 2020 18:41:32
[DumaOS] DHCP new event., Tuesday, January 14, 2020 18:41:32
[Internet disconnected] Tuesday, January 14, 2020 18:41:31
[Internet connected] IP address: 999.99.999.999, Tuesday, January 14 2020 18:40:59
[Internet disconnected] Tuesday, January 14, 2020 18:40:55
[Internet connected] IP address: 97.122.204.145, Tuesday, January 14, 2020 18:40:22
[Internet disconnected] Tuesday, January 14, 2020 18:40:18
[Internet connected] IP address: 97.122.213.106, Tuesday, January 14, 2020 18:39:45
[Internet disconnected] Tuesday, January 14, 2020 18:39:42
[Internet connected] IP address: 97.122.203.65, Tuesday, January 14, 2020 18:39:09
[Internet disconnected] Tuesday, January 14, 2020 18:39:05
[Internet connected] IP address: 999.99.999.999, Tuesday, January 14 2020 18:38:32
[Internet disconnected] Tuesday, January 14, 2020 18:38:28
[DumaOS] applying qos for zone lan, Tuesday, January 14, 2020 18:38:01
[DumaOS] applying qos for zone wan, Tuesday, January 14, 2020 18:38:00
[DumaOS] config write 'com.netdumasoftware.devicemanager.database', Tuesday, January 14, 2020 18:37:59
[DumaOS] config write 'com.netdumasoftware.devicemanager.database', Tuesday, January 14, 2020 18:37:58
[Access Control] Device CHROMECAST with MAC address A4:77:33:94:1C:46 is allowed to access the network, Tuesday, January 14, 2020 18:37:58
[DHCP IP: 192.168.0.101][Device Name: CHROMECAST] to MAC address a4:77:33:94:1c:46, Tuesday, January 14, 2020 18:37:58
[DumaOS] DHCP new lease allocated., Tuesday, January 14, 2020 18:37:58
[DumaOS] DHCP new event., Tuesday, January 14, 2020 18:37:58
[Internet connected] IP address: 999.99.999.999, Tuesday, January 14 2020 18:37:56
[Internet disconnected] Tuesday, January 14, 2020 18:37:52
[DumaOS] Ubus object 'com.netdumasoftware.geofilter' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:49
[DumaOS] Ubus object 'com.netdumasoftware.qos' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:49
[DumaOS] Ubus object 'com.netdumasoftware.hybridvpn' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:49
[DumaOS] Ubus object 'com.netdumasoftware.devicemanager' now bound, Tuesday, January 14, 2020 18:37:49
[DumaOS] Ubus object 'com.netdumasoftware.geofilter' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:49
[DumaOS] applying qos for zone lan, Tuesday, January 14, 2020 18:37:45
[DumaOS] applying qos for zone wan, Tuesday, January 14, 2020 18:37:44
[DumaOS] applying qos for zone lan, Tuesday, January 14, 2020 18:37:39
[DumaOS] applying qos for zone wan, Tuesday, January 14, 2020 18:37:38
[DumaOS] Ubus object 'com.netdumasoftware.qos' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:38
[DumaOS] config write 'com.netdumasoftware.devicemanager.database', Tuesday, January 14, 2020 18:37:38
[DumaOS] Ubus object 'com.netdumasoftware.qos' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:37
[DumaOS] Ubus object 'com.netdumasoftware.hybridvpn' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:37
[DumaOS] Ubus object 'com.netdumasoftware.devicemanager' now bound, Tuesday, January 14, 2020 18:37:37
[DumaOS] Ubus object 'com.netdumasoftware.qos' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:37
[DumaOS] config write 'com.netdumasoftware.devicemanager.database', Tuesday, January 14, 2020 18:37:37
[DumaOS] applying qos for zone lan, Tuesday, January 14, 2020 18:37:37
[DHCP IP: 192.168.0.108][Device Name: ] to MAC address 9c:32:ce:34:76:6d, Tuesday, January 14, 2020 18:37:36
[DumaOS] DHCP new lease allocated., Tuesday, January 14, 2020 18:37:36
[DumaOS] DHCP new event., Tuesday, January 14, 2020 18:37:36
[Access Control] Device Unknown with MAC address 9C:32:CE:34:76:6D is allowed to access the network, Tuesday, January 14, 2020 18:37:36
[DumaOS] applying qos for zone wan, Tuesday, January 14, 2020 18:37:36
[Internet connected] IP address: 999.99.999.999, Tuesday, January 14 2020 18:37:34
[DumaOS] Ubus object 'com.netdumasoftware.hybridvpn' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:34
[DumaOS] Ubus object 'com.netdumasoftware.devicemanager' now bound, Tuesday, January 14, 2020 18:37:34
[DumaOS] Ubus object 'com.netdumasoftware.hybridvpn' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:34
[DumaOS] Geo-Filter cloudsync result 'false','All mirrors are down', Tuesday, January 14, 2020 18:37:34
[DumaOS] Ubus object 'com.netdumasoftware.devicemanager' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:34
[DumaOS] All dependencies loaded, starting, Tuesday, January 14, 2020 18:37:34
[DumaOS] Dependency loaded 'com.netdumasoftware.devicemanager', Tuesday, January 14, 2020 18:37:34
[DumaOS] Ubus object 'com.netdumasoftware.devicemanager' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:34
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' now bound, Tuesday, January 14, 2020 18:37:34
[DumaOS] Ubus object 'com.netdumasoftware.desktop' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:34
[DumaOS] All dependencies loaded, starting, Tuesday, January 14, 2020 18:37:34
[DumaOS] Dependency loaded 'com.netdumasoftware.devicemanager', Tuesday, January 14, 2020 18:37:34
[DumaOS] Ubus object 'com.netdumasoftware.devicemanager' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:34
[DumaOS] All dependencies loaded, starting, Tuesday, January 14, 2020 18:37:34
[DumaOS] Ubus object 'com.netdumasoftware.devicemanager' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:34
[DumaOS] Dependency loaded 'com.netdumasoftware.devicemanager', Tuesday, January 14, 2020 18:37:34
[DumaOS] Ubus object 'com.netdumasoftware.devicemanager' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:34
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' now bound, Tuesday, January 14, 2020 18:37:32
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:32
[DumaOS] Cloudsync DPI result 'false','All mirrors are down', Tuesday, January 14, 2020 18:37:32
[admin login] from source 192.168.0.100, Tuesday, January 14, 2020 18:37:30
[Internet disconnected] Tuesday, January 14, 2020 18:37:30
[DumaOS] config write 'com.netdumasoftware.devicemanager.database', Tuesday, January 14, 2020 18:37:30
[DumaOS] config write 'com.netdumasoftware.devicemanager.database', Tuesday, January 14, 2020 18:37:29
[DumaOS] Ubus object 'com.netdumasoftware.rappstore' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:29
[DumaOS] Ubus object 'com.netdumasoftware.autoadmin' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:29
[DumaOS] App 'com.netdumasoftware.rappstore' initialised & starting., Tuesday, January 14, 2020 18:37:29
[DumaOS] Ubus object 'com.netdumasoftware.rappstore' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:29
[DumaOS] R-App store cloud sync failed, Tuesday, January 14, 2020 18:37:29
[DumaOS] HTTP download failed with code '404', Tuesday, January 14, 2020 18:37:29
[DumaOS] Ubus object 'com.netdumasoftware.desktop' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:29
[DumaOS] Ubus object 'com.netdumasoftware.autoadmin' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:29
[DumaOS] Ubus object 'com.netdumasoftware.desktop' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:29
[DumaOS] App 'com.netdumasoftware.desktop' initialised & starting., Tuesday, January 14, 2020 18:37:29
[DumaOS] Ubus object 'com.netdumasoftware.desktop' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:29
[DumaOS] Cloudsync Themes result 'false','All mirrors are down', Tuesday, January 14, 2020 18:37:29
[DumaOS] Resync R-App store cloud, Tuesday, January 14, 2020 18:37:29
[DumaOS] Dependency loaded 'com.netdumasoftware.autoadmin', Tuesday, January 14, 2020 18:37:29
[DumaOS] Ubus object 'com.netdumasoftware.autoadmin' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:29
[DumaOS] All dependencies loaded, starting, Tuesday, January 14, 2020 18:37:29
[DumaOS] Dependency loaded 'com.netdumasoftware.autoadmin', Tuesday, January 14, 2020 18:37:29
[DumaOS] Ubus object 'com.netdumasoftware.autoadmin' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:29
[DumaOS] config write 'com.netdumasoftware.desktop.database', Tuesday, January 14, 2020 18:37:29
[DumaOS] App 'com.netdumasoftware.devicemanager' initialised & starting., Tuesday, January 14, 2020 18:37:28
[DumaOS] Waiting for 'com.netdumasoftware.autoadmin' to run before starting, Tuesday, January 14, 2020 18:37:28
[DumaOS] pending subscription for package 'com.netdumasoftware.dpiclass', Tuesday, January 14, 2020 18:37:28
[DumaOS] subscribe to 'com.netdumasoftware.neighwatch' from 'com.netdumasoftware.devicemanager, Tuesday, January 14, 2020 18:37:28
[DumaOS] App 'com.netdumasoftware.geofilter' initialised & starting., Tuesday, January 14, 2020 18:37:28
[DumaOS] Waiting for 'com.netdumasoftware.autoadmin' to run before starting, Tuesday, January 14, 2020 18:37:28
[DumaOS] Waiting for 'com.netdumasoftware.devicemanager' to run before starting, Tuesday, January 14, 2020 18:37:28
[DumaOS] pending subscription for package 'com.netdumasoftware.dpiclass', Tuesday, January 14, 2020 18:37:28
[DumaOS] pending subscription for package 'com.netdumasoftware.devicemanager', Tuesday, January 14, 2020 18:37:28
[DumaOS] App 'com.netdumasoftware.qos' initialised & starting., Tuesday, January 14, 2020 18:37:28
[DumaOS] Waiting for 'com.netdumasoftware.autoadmin' to run before starting, Tuesday, January 14, 2020 18:37:28
[DumaOS] Waiting for 'com.netdumasoftware.devicemanager' to run before starting, Tuesday, January 14, 2020 18:37:28
[DumaOS] pending subscription for package 'com.netdumasoftware.devicemanager', Tuesday, January 14, 2020 18:37:28
[DumaOS] App 'com.netdumasoftware.hybridvpn' initialised & starting., Tuesday, January 14, 2020 18:37:28
[DumaOS] Waiting for 'com.netdumasoftware.autoadmin' to run before starting, Tuesday, January 14, 2020 18:37:28
[DumaOS] Waiting for 'com.netdumasoftware.devicemanager' to run before starting, Tuesday, January 14, 2020 18:37:28
[DumaOS] pending subscription for package 'com.netdumasoftware.devicemanager', Tuesday, January 14, 2020 18:37:28
[DumaOS] Ubus object 'com.netdumasoftware.networkmonitor' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:28
[DumaOS] App 'com.netdumasoftware.networkmonitor' initialised & starting., Tuesday, January 14, 2020 18:37:28
[DumaOS] Ubus object 'com.netdumasoftware.networkmonitor' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:28
[DumaOS] Ubus object 'com.netdumasoftware.systeminfo' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:28
[DumaOS] App 'com.netdumasoftware.systeminfo' initialised & starting., Tuesday, January 14, 2020 18:37:28
[DumaOS] Ubus object 'com.netdumasoftware.systeminfo' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:28
[DumaOS] Ubus object 'com.netdumasoftware.procmanager' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:28
[DumaOS] Ubus object 'com.netdumasoftware.neighwatch' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:28
[DumaOS] App 'com.netdumasoftware.procmanager' initialised & starting., Tuesday, January 14, 2020 18:37:28
[DumaOS] Ubus object 'com.netdumasoftware.procmanager' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:28
[DumaOS] Non-existent publish method 'licence_permitted', Tuesday, January 14, 2020 18:37:28
[DumaOS] Ubus object 'com.netdumasoftware.neighwatch' added, attempting to bind pending, Tuesday, January 14, 2020 18:37:28
[DumaOS] App 'com.netdumasoftware.neighwatch' initialised & starting., Tuesday, January 14, 2020 18:37:28
[DumaOS] DHCP new lease allocated., Tuesday, January 14, 2020 18:37:28
[DumaOS] DHCP new event., Tuesday, January 14, 2020 18:37:28
[DumaOS] subscribe to 'com.netdumasoftware.arpwatch' from 'com.netdumasoftware.neighwatch', Tuesday, January 14, 2020 18:37:28
[DumaOS] Starting process manager, Tuesday, January 14, 2020 18:37:25
[Time synchronized with NTP server] Tuesday, January 14, 2020 18:37:23
[Access Control] Device GIGABYTE with MAC address 90:2B:34:31:6B:53 is allowed to access the network, Tuesday, January 14, 2020 18:37:23
[Plex Net]No Network Device connect, exit, Tuesday, January 14, 2020 18:37:23
[Initialized, firmware version: V1.0.1.20] Tuesday, January 14, 2020 18:37:20

 

Yea, I keep having this Issue. I'll try rebooting the XR700, but It looks like I will be stuck with this problem. (I masked all the Ip addresses )

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OMG. It was IPV6. Apparently that was turned on  and I believe DumaOS was trying to connect to IPV6 every so often, which cause the entire router to disconnect, try to connect to IPV6, fail, and the connect back to IPV4.

 

I turned off IPV6 and not everything is rock steady. I would recommend the logs capture what IPV number it is trying to connect to rather than just say "Connecting" and "Disconnecting". Might help a dummy like me in the future when their router keeps connecting and disconcerting. 

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Well done on finding the cause of the issue and thanks for letting us know! We will keep this in mind for the future. If you need any other help or have any questions then please do make another topic, otherwise as this topic has been resolved I'll close it.

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