Spartanogc 29 Posted December 2 Hello, When I try to access the R1 interface i get a message that says "this site cannot be reached" took too long to response and search google desktop index. I upgraded the firmware a couple of weeks ago and was working fine, then I went on vacation for 4 days and cant access. I have internet coneection to my laptop and PS4 but my Xbox says no internet connection. I did a reset but no luck. Any recommendations? Share this post Link to post Share on other sites
Netduma Fraser 7,548 Posted December 2 Did you do the reset by holding down the reset button for 25-30 seconds? Could you open command prompt on the PC and type ipconfig and then press enter please - when you're connected to the router and post the results here? Share this post Link to post Share on other sites
Spartanogc 29 Posted December 2 Yes I held the reset for over 30 seconds IPV4 address 192.168.0.61 Subnet 255.255.255.0 Default gateway 192.168.0.1 Share this post Link to post Share on other sites
Netduma Fraser 7,548 Posted December 2 Can you try accessing the interface using 192.168.0.1 then please? Share this post Link to post Share on other sites
Spartanogc 29 Posted December 2 It brings up my Bluestream modem Share this post Link to post Share on other sites
Netduma Fraser 7,548 Posted December 2 Okay interesting so it's not acting like a router at all at the moment. Could you unplug the router completely from power please for 24 hours as it can sometimes resolve issues like this. Share this post Link to post Share on other sites
Spartanogc 29 Posted December 2 I thought the same thing, I will unplugged for 24 hours and try and let you know. 1 Netduma Fraser reacted to this Share this post Link to post Share on other sites
Spartanogc 29 Posted December 3 Fraser no luck, I think it bricked after the upgrade. What are my options? Share this post Link to post Share on other sites
Netduma Fraser 7,548 Posted December 3 Sorry to hear that. Email [email protected] with a link to this topic and they'll be able to go over any potential options with you. Share this post Link to post Share on other sites
