Cannot access interface

[Spartanogc 29]

Hello,

When I try to access the R1 interface i get a message that says "this site cannot be reached"  took too long to response and search google desktop index. I upgraded the firmware a couple of weeks ago and was working fine, then I went on vacation for 4 days and cant access. I have internet coneection to my laptop and PS4 but my Xbox says no internet connection. I did a reset but no luck. Any recommendations?

[Netduma Fraser 7,535]

Did you do the reset by holding down the reset button for 25-30 seconds? Could you open command prompt on the PC and type ipconfig and then press enter please - when you're connected to the router and post the results here?

[Spartanogc 29]

Yes I held the reset for over 30 seconds

IPV4 address 192.168.0.61

Subnet 255.255.255.0

Default gateway 192.168.0.1

 

 

[Netduma Fraser 7,535]

Can you try accessing the interface using 192.168.0.1 then please?

[Spartanogc 29]

It brings up my Bluestream modem

[Netduma Fraser 7,535]

Okay interesting so it's not acting like a router at all at the moment. Could you unplug the router completely from power please for 24 hours as it can sometimes resolve issues like this.

[Spartanogc 29]

I thought the same thing, I will unplugged for 24 hours and try and let you know.

[Spartanogc 29]

Fraser no luck, I think it bricked after the upgrade. What are my options?

[Netduma Fraser 7,535]

Sorry to hear that. Email [email protected] with a link to this topic and they'll be able to go over any potential options with you.