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Netduma R1 on Duma OS Won't Reset

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Hey

 

So I was having an issue with my router where in I couldn't access the Duma OS Panel. So I decided to factory reset my router by pressing the reset button. I followed the process which has been mentioned in the support guide. However now, when I connected my laptop via ethernet to setup the router, it asked me for a username and password to acces the UI. I tried putting in admin and password , admin and admin. But neither of them worked. I even read somwhere to put in netdumar1 as password, that didn't work either. I've resetted the router multiple times, but it still wouldn't work. Can you tell me how to fix this please.

 

Thank you

Regards,

Karan Handa

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The password for the interface, by default, is admin and password

Make sure you enter these with no capitals

Are you hearing a beep when you reset the router? I'm just wondering if you've actually reset it or not.

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Yess, I've heard the beep. I resetted it multiple times, and each time, the beep came. 

Is it possible to locally reinstall DumaOS somehow?? 

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It wouldn't just set a new username/password, have you ever had interface protection/login enabled before? If so use those details. On the login window is it 100% asking you to login to the IP for the Netduma router? That's not possible unfortunately.

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Right so I did have interface protection enabled before. Tried that, didn't work. And Yess Its 100% asking me for credentials. No page would even load. There's just a standard spinning wheel going around in the background while it keeps asking me for credentials. I also chose to change my power adapter with the same voltage since I thought the router may be not functioning properly due to bad power. Performed a fresh Reset. However that didn't help either.

What can I do now?

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Okay try this please, do a reset but hold the button for 25-30 seconds and then let go. When it appears to have booted properly unplug the router from the power for 24 hours and then try and login again with all the details it could be - original login info and admin/password. Sometimes unplugging it for that long can resolve issues.

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Hey, been a couple of days. Left it completely untouched. Tried Turning it on. The beep came, yet nothing. So resetted it again. Heard the beep again. Still nothing. Please I really need your help guys. Been using this for about 3 years now. I really really love the R1. There must be someway I can completely put DumaOS or for that matter, the original firmware back again??

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Sounds like it's possibly broken... What I can't figure out is weather DumaOS is even running behind that login screen.

Are you being given an IP address? Do you have internet access through the router?

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Yess the IP address does come through as I'd always get on my laptop and yes Internet access is there too. However I don't understand. So around a month and a half back I start having the issue where in I can't access the Dashboard. It just doesn't load up and just shows me the loading ring. I decide to let it be for a few days thinking it'll fix itself. Still doesn't work so I reset the router very carefully. I've resetted it once last year too so the process isn't alien to me. I do the same thing, but then this happens. How did it break on its own??

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Same problem here since last week, I've reset several times with the reset button but nothing just appear a loading wheel , I've turned off and I will try tomorrow, clear cookies etc. .

Also try with 3 different laptops

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On 12/7/2019 at 10:13 AM, KHtechgadgets said:

Yess the IP address does come through as I'd always get on my laptop and yes Internet access is there too. However I don't understand. So around a month and a half back I start having the issue where in I can't access the Dashboard. It just doesn't load up and just shows me the loading ring. I decide to let it be for a few days thinking it'll fix itself. Still doesn't work so I reset the router very carefully. I've resetted it once last year too so the process isn't alien to me. I do the same thing, but then this happens. How did it break on its own??

Could you open Command Prompt, type ipconfig and then paste the resulting information here? Thanks!

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On 12/7/2019 at 3:36 PM, BaloMatias said:

Same problem here since last week, I've reset several times with the reset button but nothing just appear a loading wheel , I've turned off and I will try tomorrow, clear cookies etc. .

Also try with 3 different laptops

Can you get to the factory reset button in the interface? It's the little ℹ️ icon at the top!

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