Mxmike13 0 Posted October 24, 2019 Since I bought this, I have had wifi connection problems. The phones (multiple) say it's connected but can't open pages or download items. Turn off wifi and use cellular service the phones begin to connect. This happens alot. Seems to be random. I've tried connecting to both bands, same issue when it happens. Share this post Link to post Share on other sites
Netduma Fraser 11,650 Posted October 24, 2019 Hey, welcome to the forum! It sounds like it could be a potential throttling issue, how have you set up your QoS? Have you disabled share excess for bandwidth allocation by any chance? Share this post Link to post Share on other sites
Mxmike13 0 Posted November 11, 2019 Sorry, not sure, I'll check tonight. Have been having other issues lately. Shows no internet at all but isp shows I do. Have to u plug router for a few minutes and then it comes back on. Share this post Link to post Share on other sites
Netduma Admin 1,927 Posted November 11, 2019 It may also be something weird happening with WiFi. Could you try turning off Smart Connect in your WiFi settings. Go to >Settings >Wireless setup to do this. Then see if it's more stable having separate bands for the two wireless bands. I also assume it's not a distance problem i.e. if you have a large home and you're really far away from the router then your signal is probably too weak to be effective. Share this post Link to post Share on other sites
Mxmike13 0 Posted November 11, 2019 Smart connect is off, you can stand right next to it. I read some other threads and have reverted back to the. 32 old firmware. Others are experiencing the same problem Share this post Link to post Share on other sites
Netduma Fraser 11,650 Posted November 12, 2019 18 hours ago, Mxmike13 said: Smart connect is off, you can stand right next to it. I read some other threads and have reverted back to the. 32 old firmware. Others are experiencing the same problem So to confirm, you're saying the issue isn't present on .32 but is present on .56? Share this post Link to post Share on other sites
Mxmike13 0 Posted November 16, 2019 It's still present. This morning says I'm connected but can't open pages I unplugged router, plugged it back up and now it's working fine. This has been a problem since I bought it. I shouldn't have to do this daily. Share this post Link to post Share on other sites
Netduma Fraser 11,650 Posted November 16, 2019 Could you 'forget' the WiFi on the phones and then connect again by re-entering the password. If something has changed with WiFi it may need this total reconnection to work properly. Share this post Link to post Share on other sites
