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KP5401

Request 1 on 1 Support for XR300

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I bought the XR 300 in the hopes that it would change my gaming experience more specifically with call of duty blackout. as we all know the servers and the connection to them is the biggest issue and that is why I trusted this product to fix this. I find that now having it it is no different than my ISP modem / router. in the hopes that I am doing something wrong or have settings not correct I am requesting a one-on-one to review hopefully via screen share my system to just get it properly set up one time. I've contacted Netgear I have contacted Activision and now I'm contacting you as my last hope. I truly believe that this is something that could work but I don't have faith in my setup. I struggled because the only support that I'm able to get is via a chat or a Twitter and I simply need a review of my system via screen share our phone call.  My pain is 75 to a hundred in every game and even with geofilter on I am still being connected to people outside my circle and others who have this router or play the game competitively get a single pane of 0 to 30. I just simply want to achieve this and I need your help.

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When in game I and hit by somebody it seems like two times and I am on the ground or dead. But when watching their kill cam I am getting hit 20 times or more. This is one of my biggest issues. I want a connection like they have.

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Hello, welcome to the forum!

We don't do 1 on 1's to start with as they're resource intensive and we're still a relatively small team, however I think we can resolve your issue. It doesn't sound like anything needs to be one on one. Firstly some questions:

  1. Where are you located?
  2. What is your physical setup (include model names)? e.g. ISP hub (some devices wifi) > router (all other devices)
  3. How are you judging the ping of the game - are you going off the Geo-Filter ping panel or the in game ping reading? 
  4. When directly connected to your ISP hub via ethernet and no other devices on the internet what is your base ping?

I would suggest you also run through our optimal settings guides if you haven't already and see how you get on with those new settings http://support.netduma.com/en/support/solutions/folders/16000090646

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