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If you connect straight from the ONT into your XR500 and use PPPoE and Vlan tagging, QoS doesn't work on upload.

 

It's Vlan tagging that is the issue. It's a known bug.

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Add a router before that that does Vlan and PPPoE setup. And put XR500 in dmz.

 

I have the same with one of my XR500's but depending on your bandwidth you might not need QoS. For me it doesn;t make much difference. You can see in your own pic that there is hardly any traffic going on while gaming so really there is not much to do for QoS.

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another router hmm lots of money waist hahahaha is there any other way where i can take this router back?since this Vlan is not working

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lol so all this time my house hold watching movies and all and i have lag spikes when playing games its all because the upload is not working using Vlan is xr700 have the same problem? if not i might get that and take this router back 

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(Everything comes by vlan tagging) I have an open case of support with netgear with the problem of vlan tagging, the qos antibufferbloat does not work on the upload, well I have performed an RMA, where I received an XR500 again and I still have the same problem despite having updated to 2.3.2.56 and subsequently performing a factory configuration reset I still have the same problem, the top level of netgear by telephone no longer know what solution, the last step is already the engineering level, let's see If I am lucky, I will wait for a refund of the money I hope.

Between RMA, phone calls; I'm spending a lot of money and apart from the loss of time I've been (more than 1 month)

I'll tell you the progress

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You can use a cheap managed switch as well but it takes a bit more configuring.

 

Set 802.1Q VLAN.

Port from ONT: Trunk mode with VLAN IDs from your ISP. Or if it's a single VLAN ID, acces with PVID same as your ISP's VLAN ID and tagged. 

Port from XR500: acces, VLAN ID, untagged, PVID the same as your ISP's VLAN ID.

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lol i have no idea Bert but anyways Fraser are you able to give me a case number so i can return my router since the vlan is not working on this xr500

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We don't really do case numbers. If you contact NETGEAR to get a replacement you could always link them to this thread as proof.

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Hey Alex i cannot find any contact number for Netgear are you able to give the the number for Netgear here in New Zealand so i can contact them?

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