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16 minutes ago, Crazii said:

Trying to access the router software through 192.168.88.1  I'm able to log in but it never loads and keeps showing this http://prntscr.com/o7m3dz

Internet is working fine, but cant get into the software.

Try clearing your browser cache and see if that solves it.

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1 minute ago, pollutionblues said:

Try clearing your browser cache and see if that solves it.

Yeah I tried it before posting. Still get the same thing on other browsers even on mobile.

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6 minutes ago, Crazii said:

Yeah I tried it before posting. Still get the same thing on other browsers even on mobile.

Ok, unplug the router and leave it off for a few minutes then try again, if that doesn’t work, hold the reset button on the back in for at least 30 seconds, wait 2 minutes then try accessing the UI again.

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14 minutes ago, pollutionblues said:

Ok, unplug the router and leave it off for a few minutes then try again, if that doesn’t work, hold the reset button on the back in for at least 30 seconds, wait 2 minutes then try accessing the UI again.

Factory reset now. Literally still get the same page...

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Today. I've been using another router for a while but decided to return for DumaOS. It was working fine before I stopped using it and now I cant get it to load.

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It's very odd that its left on its own and it would get into that state, was in unplugged from power when you used it? Has there been any power cuts or anything like that while it may have been connected? 

Can you access using http://r1 or http://dumaos ?

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3 minutes ago, Netduma Fraser said:

It's very odd that its left on its own and it would get into that state, was in unplugged from power when you used it? Has there been any power cuts or anything like that while it may have been connected? 

Can you access using http://r1 or http://dumaos ?

Not that I know of. & tried both but same results

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Could you right click on the page and go to inspect or inspect element, then on the window that appears click on the console tab. Then screenshot the page and post it here please so we can see what is happening.

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Could you try installing a brand new browser, never used before, say Firefox or something, and go to 192.168.88.1 with nothing at the end of the address

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8 hours ago, Netduma Alex said:

Could you try installing a brand new browser, never used before, say Firefox or something, and go to 192.168.88.1 with nothing at the end of the address

Tried it on a brand new firefox but same results. http://prntscr.com/o83g76

Typed in 192.168.88.1 and it redirected me to http://192.168.88.1/desktop/index.html?cache=0#com.netdumasoftware.dashboard

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6 hours ago, Netduma Fraser said:

Okay thanks for trying, I'll pass this on to the team for the devs to look at.

Anyway I can reinstall the software via usb? or is there no fix for this yet

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23 hours ago, Crazii said:

Bump, It's been almost a year with the same problem...

This is exactly the same issue I'm having atm. Maybe our R1 is just too old 😕

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