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New XR500 hotfix firmware for drop outs

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Sadly, I had to return mine, which may be a hardware issue, but at this time, not feeling the desire to see if a different one will solve the issue.

I do recommend that NetDuma may want to include some verbose logging, especially if using something to determine ping to remote services and what not, to include reporting when abnormal ping backs (500m-2000m delay returns).

From what I have observed is that when drops are happening, there seems to be some sort of 'delayed state' with networking.  I don't believe it is firmware given the sporadicness (Inconsistent in when it happens) and makes it difficult to trace down what is causing the drops.

I may also recommend not logging DoS attacks from 'known good domains', as it can muddying the diagnostic look back.

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On 6/21/2019 at 9:12 PM, CeeDaRula said:

As of Today 6/21/2019 this "hotfix" does not help with the LAN disconnects and I was told by "top techs" at Netgear that their engineers are working with NetDUMA towards a solution to this issue. I'm on a XBox One X and their work around they say is to take my XBox off instant on which too me seems like a firmware issue as the wifi still continues to work. My speeds stay fine (452Mbps to 725Mbps) on wifi even when the wired devices lose their internet connections. Also wanted to add that this issue doesn't just disconnect the XBox but anything wired to the router. Will see if taking it off instant on really works.

Yes that is a legitimate workaround even though it affects all wired devices. Think it's something to do with the WOL not working correctly when console comes out of sleep mode which then somehow affects the LAN ports. Does the workaround help you?

On 6/21/2019 at 10:00 PM, Tripper said:

My friend sometimes randomly disconnects idk if it has anything to do with this but I hope the next firmware updates fix problems like this.

Have you suggested they try the hotfix or disable instant on mode on console?

On 6/22/2019 at 2:52 PM, vonskie said:

Just wanted to report back in, hotfix is still working like a champ!

Great to hear that!

On 6/23/2019 at 6:59 PM, SKasai said:

Sadly, I had to return mine, which may be a hardware issue, but at this time, not feeling the desire to see if a different one will solve the issue.

I do recommend that NetDuma may want to include some verbose logging, especially if using something to determine ping to remote services and what not, to include reporting when abnormal ping backs (500m-2000m delay returns).

From what I have observed is that when drops are happening, there seems to be some sort of 'delayed state' with networking.  I don't believe it is firmware given the sporadicness (Inconsistent in when it happens) and makes it difficult to trace down what is causing the drops.

I may also recommend not logging DoS attacks from 'known good domains', as it can muddying the diagnostic look back.

Sorry to hear you returned the router, hope you'll consider it again in the future!

We do have plans in the future to add better diagnostics that should then help with issues such as this.

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11 hours ago, vonskie said:

Well I made it 14 days and then my router for no reason rebooted!

When it rebooted did you notice if the router was hot or not? It may have overheated, especially now it is summer. Make sure it's on a surface where the vents aren't covered.

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