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HappyLittleChap

XR500 not making PPPoE connection after previously working. #confused

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Hello,

 

I have the new Netgear XR500 DumaOS powered router having upgrded from a Netduma R1. The unit has had problems since day one and intially refused to establish a internet connection to my ISP with the setup wizard failing everytime. Instead I connected my XR500 to my Netgear DM200 modem in routrer mode. Not wishing to be defeated I tried again to get the XR500 connected directly. This time I set the VLAN tag my ISP requires (101) in Adavanced option, then I went back to Internet settings and tried again. Success, the XR500 connected. 

 

For a few days all was well but the the host filtering stopped working for one of my connected devices. Fraser at Netduma assisted but could not resolve so I restarted the XR500. Since then the XR500 refuses to connect to my ISP. I have tried hard resseting the device and going through all the steps I followed previously to no avail. 

 

If I swap my DM200 back into modem/router mode it works fine with all the same settings. 

If I swap an old Zyxcel router with Vigor modem everything works fine also. 

 

I'm with IDNET in the UK who require a VLAN ID tag of 101 but nothing else especially different in their set-up. 

 

Can anyone help?

 

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I was with IDNET until october last year and the vlan tag 101 is not needed as that is established via the pppeo connection. All you should need to do is input your idnet username and password into the pppoe login details and that is that! You should not need to do anything with the dm200 if it is in modem only mode.

 

 

 

what was you originally trying to connect to your isp with and not being able to get a connection? For example what was your XR500 connected to?

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Try the above but also I would highly recommend calling Netgears 24/7 English Support Line as they should very quickly be able to resolve the issue you're having. They are much more familiar with the Settings as they created it. Sign in here: http://support.netgear.com/ and you should get a number to call.

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I was with IDNET until october last year and the vlan tag 101 is not needed as that is established via the pppeo connection. All you should need to do is input your idnet username and password into the pppoe login details and that is that! You should not need to do anything with the dm200 if it is in modem only mode.

 

 

 

what was you originally trying to connect to your isp with and not being able to get a connection? For example what was your XR500 connected to?

 

 

My XR500 was connected to my dm200 in modem mode and I tried my Vigor modem. With and without vlan TAG set. 

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My XR500 was connected to my dm200 in modem mode and I tried my Vigor modem. With and without vlan TAG set. 

 

Call Netgear support and they should be able to figure it out :)

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Call Netgear support and they should be able to figure it out :)

 

I've got in working but only by rolling back the firmware to v2.1.0.0.6

 

If I try v2.2.1.8, v2.2.0.7 or v2.2.0.4 it stops working. Those version can't detect an internet connection. 

 

put v2.1.0.6 back on and it works again. 

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Thanks for the info, that doesn't really make sense I don't think that part of the firmware was touched but I'll look into it

 

As BigDog suggested I've also not set a VLAN ID tag. 

 

Now I'm back to my original issue, can't reliably approve hosts using Geo. I could add one but no more. 

 

Can you do a cloud update for the Nintendo servers, think there are only 4 of them. Will you have the ID's from your Switch?

 

Ta

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I've got in working but only by rolling back the firmware to v2.1.0.0.6

 

If I try v2.2.1.8, v2.2.0.7 or v2.2.0.4 it stops working. Those version can't detect an internet connection. 

 

put v2.1.0.6 back on and it works again. 

what are these versions? I am on v2.1.0.6 and says there is no new firmware but now i see these in your post!!!!

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As BigDog suggested I've also not set a VLAN ID tag. 

 

Now I'm back to my original issue, can't reliably approve hosts using Geo. I could add one but no more. 

 

Can you do a cloud update for the Nintendo servers, think there are only 4 of them. Will you have the ID's from your Switch?

 

Ta

 

Yes I will, the Devs are just redoing the cloud process to make it easier and more efficient so once that's done I'll be putting out a cloud!

 

what are these versions? I am on v2.1.0.6 and says there is no new firmware but now i see these in your post!!!!

 

These are test versions, likely provided to see if they would fix the issue

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