Jump to content
PuppetMaster

Have internet but apps wont load

Recommended Posts

Hi PuppetMaster,

 

Firstly thanks for purchasing the xr500 and being a long term supporter of NetDuma.

 

This issue is caused by either your firewall or a browser extension. Most likely the firewall.

 

Can you try disabling the firewall temporarily and see if the problem goes away. If not then try your browser extensions.

 

I've only seen this once before, the person was running bitdefender firewall.

Share this post


Link to post
Share on other sites

Hi PuppetMaster,

 

Firstly thanks for purchasing the xr500 and being a long term supporter of NetDuma.

 

This issue is caused by either your firewall or an browser extension. Most likely the firewall.

 

Can you try disabling the firewall temporarily and see if the problem goes away. If not then try you browsee extensions.

 

I've only see this once before, the person was running bitdefender firewall.

That's what I'm using :(

 

You know what he did to fix the problem?

Share this post


Link to post
Share on other sites

Firstly does disabling it fix the issue? Just need to verify it's bitdefender.

 

I'll go see what his final conclusion was, but I imagine it was simply adding an exception.

 

For the next firmware update, I'll try get to the root cause.

Share this post


Link to post
Share on other sites

Can you confirm that firewall off (even for just 30s) fixes the issue?

 

Finally after turning off stealth mode try rebooting your computer. Then try the UI on chrome and Firefox.

 

Which browsers does it work on? Both hopefully

Share this post


Link to post
Share on other sites

Uncaught TypeError: c.draggable is not a function & 

Uncaught TypeError: Cannot read property 'addWidget' of undefined

getting this now. that's with bitdefender turned off.

Share this post


Link to post
Share on other sites

Oops I forgot to say you need to do a hard refresh.

 

If you're on chrome press F12 to open dev tools. Then hold down the refresh button. Then select empty cache and hard reload.

 

Do this after you've disabled stealth mode. Does that fix it?

 

You may need to do this on all R-Apps to clear the cache bitdefender intercepted and broke

Share this post


Link to post
Share on other sites

Ok so I think the solution is as follows, for every computer do the following:

- turn off stealth mode in bit defender

- hard refresh each R-App in DumaOS

 

Make sure you do the final step for each browser you use.

 

That should work. Does it?

Share this post


Link to post
Share on other sites

So if you disable the bitdefender firewall and hard refresh all problems go away?

 

Can you ask bitdefender support as they are causing the issue. I'll also reach out to them.

 

Here is exception link I found: https://www.bitdefender.com/support/how-to-add-a-network-exception-in-bitdefender-2017-(i-cannot-access-a-device-on-my-network)-1792.html

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...