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Netduma Iain

Major Announcement: Netduma partner with NETGEAR to launch the Nighthawk XR500 Gaming Router

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I'm not really certain why we're discussing a company that made certain promises (NetDuma) and one that didn't (Microsoft); -and before you state that I made the comparison, mine stated if MS had promised and breached as Duma did-, but okay, I'll play... I can't recall the previous versions, but the bits were released for any who wanted them for Windows 10 at the same time as the RTM was sent out (same bits.) That's the RTM sent; not actually in production units, just sent to manufacturers.

 

DumaOS is ready, we don't have it and it was promised: Luke stated June 6, 2017 that "Once usability is in place we can then widen the beta to more users. So this means we will be expanding the beta pool soon through the Coal Mine. Open Beta should then follow not long afterwards."

According to the DumaOS timeline "Development continues - Beta testing of DumaOS completes..." in 2017; it's now 2018 and no open beta.

 

Look, guy, I wouldn't even be commenting any further if there weren't people trying to discredit what I've stated without facts; my statements are based on the facts as I understand them, not some emotional contempt. I would never claim that I can't be wrong, but I have yet, in this instance, to be shown to be. Your disagreements with my statements haven't really pertained to my statements, but instead were some straw man creation. Whether intentional or not, you're not really adding any knowledge concerning my comments only seemingly trying to muddy my points.

 

Yeah all of that was stated before Netgear came by... So that doesn't matter now.

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I'm not really certain why we're discussing a company that made certain promises (NetDuma) and one that didn't (Microsoft); -and before you state that I made the comparison, mine stated if MS had promised and breached as Duma did-, but okay, I'll play... I can't recall the previous versions, but the bits were released for any who wanted them for Windows 10 at the same time as the RTM was sent out (same bits.) That's the RTM sent; not actually in production units, just sent to manufacturers.

 

DumaOS is ready, we don't have it and it was promised: Luke stated June 6, 2017 that "Once usability is in place we can then widen the beta to more users. So this means we will be expanding the beta pool soon through the Coal Mine. Open Beta should then follow not long afterwards."

According to the DumaOS timeline "Development continues - Beta testing of DumaOS completes..." in 2017; it's now 2018 and no open beta.

 

Look, guy, I wouldn't even be commenting any further if there weren't people trying to discredit what I've stated without facts; my statements are based on the facts as I understand them, not some emotional contempt. I would never claim that I can't be wrong, but I have yet, in this instance, to be shown to be. Your disagreements with my statements haven't really pertained to my statements, but instead were some straw man creation. Whether intentional or not, you're not really adding any knowledge concerning my comments only seemingly trying to muddy my points.

 

In the comments you've quoted I see nothing about a 'promise', just mere forecasts, which unfortunately were wildly inaccurate. Arguing about what is, what isn't and what should be is pointless, how about we keep this thread constructive with legitimate questions and answers. Start another post in the 'Off Topic/General' thread for rants, or join this guy: http://forum.netduma.com/topic/23327-i-need-to-rant-and/; those who are upset enough can vent there together.

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I can understand your point of view to a limit... if Microsoft promised an update to improve functionality as a free update available "as soon as it is completed" and then began selling a computer with the updated software before rolling it out to those who were promised it, there would be backlash by the consumer.

 

As nice as the Duma team is and the fact that they are/were a small company doesn't change the fact that they are a company that sold us a product and the company made promises to us that it isn't keeping, If they were my friend who made me a promise that they didn't keep then being upset would be "butt hurt", but when a company isn't "fair" there are often consequences that result. I think people sometimes forget that this is a company that sold us a product and not a group of people that we hang out with at the local pub.

 

Just to be clear, I am happy for them and their success and I wish them all the best going forward. They have a great concept and that's why I bought the router to begin with; I just think that their handling of the OS was less than elegant.

Hey man its cool. You and i have differing views on whether or not Netduma has held up their end of the bargain. I guess I still see it as they have kept their promise. All of us on this forum have been chomping for OS. I've never seen a topic cause so many issues and divide the forum the way this one has. They haven't released OS because they're still optimizing it for the limitations on the R1. (Fraser 1.9.2018, this thread) The Netgear has more memory so the OS isn't as big deal. We as R1 owners also will have more features than the software running on the XR500. We win again!

 

These guys created this software because they game and they saw a need. I can't blame them for placing the R1 version of the OS on hold while they solidified the program they were going to sell to Netgear. These reasons are why I don't understand your POV. Everyone that works there depends on the success of the company for their livelihood. They aren't in business to make sure your expectations of when they should have OS ready becomes a reality. Some people are acting like Veruca Salt regarding OS

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Congrats!  Great step in the right direction as hardware sales must be difficult without having physical retail presence. 

 

However, I'm curious as to whether Netgear is going to point folks to this forum for assistance, rather than handling it themselves.  

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Haha I called this a long time ago!!!! I knew Duma was holding something from us and this was one of my guesses!!!! Now what?

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Hey man its cool. You and i have differing views on whether or not Netduma has held up their end of the bargain. I guess I still see it as they have kept their promise. All of us on this forum have been chomping for OS. I've never seen a topic cause so many issues and divide the forum the way this one has. They haven't released OS because they're still optimizing it for the limitations on the R1. (Fraser 1.9.2018, this thread) The Netgear has more memory so the OS isn't as big deal. We as R1 owners also will have more features than the software running on the XR500. We win again!

 

These guys created this software because they game and they saw a need. I can't blame them for placing the R1 version of the OS on hold while they solidified the program they were going to sell to Netgear. These reasons are why I don't understand your POV. Everyone that works there depends on the success of the company for their livelihood. They aren't in business to make sure your expectations of when they should have OS ready becomes a reality. Some people are acting like Veruca Salt regarding OS

 

I really want to stop responding, I really do! Unfortunately, I have a sickness when it comes to factual discussions; I think that it's because I truly enjoy gaining knowledge. My comments were not of an emotional nature and have nothing to do with wants. I have had the R1 for a couple of years and never made a comment on the delays of the DumaOS. My issue is simply with an expectation created by a company not being met as a result of conscious decisions by the company rather than issues beyond their control.

 

In a former life I worked for a software company and, try as we might to avoid it, we set expectations that we thought that we would easily meet or beat only to have something unexpected happen that caused delays. This is not that. Businesses are held to the expectations that they create for their customers in a very real sense. If I had expressed that an update with certain features would be available to the end user and then only provided the update to certain clients, not for testing but in it's completed form, then our feet would have been held to the fire.

 

My XR500 will be here tomorrow and I'll have the DumaOS; I'm very curious to see all that they've done. I just didn't perceive that they handled this properly, as a business, and I stated so as eloquently as I could; no feels just facts.

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In the comments you've quoted I see nothing about a 'promise', just mere forecasts, which unfortunately were wildly inaccurate. Arguing about what is, what isn't and what should be is pointless, how about we keep this thread constructive with legitimate questions and answers. Start another post in the 'Off Topic/General' thread for rants, or join this guy: http://forum.netduma.com/topic/23327-i-need-to-rant-and/; those who are upset enough can vent there together.

 

No rants from me, not upset, and definitely don't need to vent. My comments weren't about how I feel. I appreciate your informing me that I can post elsewhere; it wasn't helpful in the slightest, but I appreciate the effort, Matty. My comments were my concerns about how the company handled the current update.

 

Seeing your post I am reminded of the words of Bill Clinton: "It depends on what the meaning of the word 'is' is. If the--if he--if 'is' means is and never has been, that is not--that is one thing. If it means there is none, that was a completely true statement....Now, if someone had asked me on that day..." :D  -No feelings were, hopefully, harmed by this quote-

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Thank you for the statement. I have one last question which hasn't been addressed. With the release of DumaOS in April, will the R1 support 5ghz wifi? You mentioned speed optimization, does that mean the WiFi may improve as well? I would love to stick with the duma if there will still be unique features, but the poor wifi is a huge drawback.

 

I agree. The Wifi is really bad. They never fixed that. I just hope with the DumaOS everything will work better. We will see what the future brings

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why will the netgear not have anti-jitter? or willl it be added in april?

isn't anti-jitter the best feature of duma os? i would buy the netgear but not without anti-jitter :huh:

Netduma decided to keep this feature for the R1.  They can't give all the toys to Netgear...LOL

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I agree. The Wifi is really bad. They never fixed that. I just hope with the DumaOS everything will work better. We will see what the future brings

The wifi on the R1 will never change.  It's hardware related.  The new DumaOs will not fix this

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Instead of designing and producing a Duma 2.0 with more power, more memory, 5ghz, better wifi, etc.....they sold the software to Netgear for a router that does not do all that the Duma 1.0 could do.

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Hi all, 

 

I can't respond to you all personally so I will answer the general themes I have seen in the comments. Thank you for all the kinds words and the feedback. 

 

--

 
Does the XR500 have the Anti-Jitter/Anti-Spike feature?
 
- No, that is on our R1 roadmap.

 

Does this mean that it will be released in april with the duma OS or in a mystical time on the R1 Roadmap? Also as for the features does the anti spike still buffer incoming ping spikes and increases ping to compensate? or have you guys just renamed the congestion control algorithms? 

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Thank god NetDuma is finally spreading their GeoFilter tech to a real hardware company. If I spend hundreds of bucks, at least I'll be getting awesome hardware now.

 

Finally a real gamer's feature that actually befits a "gaming router", one that's worth a damn. I haven't seen a single "gaming router" (including the latest "Killer NIC" router from Linksys) that actually does something for gaming that any old router can't do with some 3rd-party firmware flashed.

 

Hopefully this inspires other "gaming" routers to implement similar tech as well.

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No matter what you do people are gonna be upset, not just in this situation but in everyday life.People always feel like they have been "lied 'to, slighted or overlooked in any situation that involves advancement or something new.Let's be honest we all love new and shiny,myself included.

 

But at the end of the day it was a business decision that Netduma thought was the best move for the company.And again lets be honest how many of us in their situation would have turned down this opportunity ? IMO I don't feel they lied to us Duma owners,I believe they had a release date in mind and this opportunity with Netgear came along and then they had to keep silent about the whole situation, which is almost always the case in business especially in their business.

 

I'm guessing that they probably had a lot of days were they felt really bad as they were getting slammed on the forum and social media and couldn't say anything about the situation that was going on.I'm a mod on here and there were days I was frustrated by the silence and lack of information but if you signed a NDA,you have no choice except to be silent as if you break it there are serious repercussions.

 

So now that we all know what and why they were silent for so long,I'm looking forward to the new OS on my OG Duma.Yes I'll wait for the update on the Duma but I'm sure the Netgear router is awesome and can't wait to hear some of the feedback from the forum members that get it.But I'm just as excited to get the features on my OG Duma.

 

I've seen pics of the new OS on the Netgear and they look great,I didn't recognize much of the GUI,just a few features so I'm guessing it looks like a completely new OS.So those that get the new one please let us know how it works and about the features.

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Just 1 question to the powers that be...if the new OS is available on the new Netgear router why can't the existing Duma family who bought before the R1 before the agreement get the new software. I understand that Netgear want to maximise their sales, but I see know reason why we can't download the updated software now .

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Just 1 question to the powers that be...if the new OS is available on the new Netgear router why can't the existing Duma family who bought before the R1 before the agreement get the new software. I understand that Netgear want to maximise their sales, but I see know reason why we can't download the updated software now .

Because it isn't ready for the original R1 Mikrotik hardware. 

 

To quote Netduma Iain "DumaOS is not delayed on the R1 by NG. They have no such control over what we do with our own hardware and when we do it. We are partners with NG, we do not work for them, cannot state that more clearly. R1 is delayed due to hardware challenges we're solving at the moment namely automatic turbo mode(fastpath) which is required by DumaOS (user doesn't have to fiddle with UI to get max speeds) and finally how configurations are partitioned (hopefully making DumaOS unbrickable)."

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So for the last 18 months they were building it for the Netgear..is that what your saying.

No, if you read what Iain says it explains it, here ill quote that bit again, 

 R1 is delayed due to hardware challenges we're solving at the moment namely automatic turbo mode(fastpath) which is required by DumaOS (user doesn't have to fiddle with UI to get max speeds) and finally how configurations are partitioned (hopefully making DumaOS unbrickable)."

 

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We have inferior hardware then?. Don't get me wrong I love my R1 but you can't tell me that the software for the new OS that has been in development for the R1 for so long, worked like a dream when it was installed in the Netgear.

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We have inferior hardware then?. Don't get me wrong I love my R1 but you can't tell me that the software for the new OS that has been in development for the R1 for so long, worked like a dream when it was installed in the Netgear.

My sentiments exactly. And I wouldn't be surprised if the anti-jitter feature which is on the roadmap for the R1 (not even ready for the April release), will be available on Netgear or any other future partner first. 

 

Make no mistake, I'm happy Netduma is getting the recognition it deserves, but at this point, it may be a better move to start focusing on the software (firmware?) part of the deal and begin offering it as a paid alternative for select router models. I for one would pay for that in a heartbeat.

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