Jump to content
HJConnors

I hit the reset on the modem and now I cannot connect to network nor will wifi work

Recommended Posts

Hello all,

 

This is Hank.... first...please forgive my lack of knowledge or expertise with all this.... OK...bought netduma modem for our son for birthday.... we hooked everything up and it was working fine at first.... then it went wonky and slowed down big tie then nothing was happening....I hit the reset button on the back of the modem to reset..... NOW here is where the problem lies.... I hooked to my laptop via Ethernet cable and the other end in the number 2 port on the netduma.... at first I couldn't get anywhere....then I realized my browser wasn't Google Chrome...got on chrome and was able to access the page where the interface is.... I went to settings then wifi and type in the passphrase area netdumar1 and hit apply.... when I re-hook up everything and try it keeps saying I cannot connect to the netduma network...WHAT AM I DOING WRONG??? Like I said I'm not the savy with this...I need a step by step

Share this post


Link to post
Share on other sites

Hank,I moved your post as it will get move views here.

 

Did you try plugging the ethernet cable into port 1 ?

 

And when you reset ALWAYS do it from miscellaneous instead of a hard reset,unless that's the only other option.

 

And you said you can access the interface hardwired correct ?

Share this post


Link to post
Share on other sites

Ok...first...THANK YOU all for your help.... :) ..... I did get a little further.... put netdumar1 in both passphrase and SSID.... that worked...then it asked for the Network Security Key..... NOW it keeps telling me that the Network Security Key isn't correct.... I entered the same one as before..... confused as to why it isn't working 

Share this post


Link to post
Share on other sites

WiFi settings should look like this, the channel might be different for you but that is fine. Unless you have changed it since it's been reset the password is netdumar1

 

attachicon.gifScreen Shot 2017-01-28 at 18.28.23.png

I have done that....what it keeps saying now is "the network security key isn't correct...please try again" .... I put the same 12 digit key in just like the first time and not it doesn't work. 

Share this post


Link to post
Share on other sites

I have done that....what it keeps saying now is "the network security key isn't correct...please try again" .... I put the same 12 digit key in just like the first time and not it doesn't work. 

Are you running Windows 10?

Share this post


Link to post
Share on other sites

what i did and helped me out is that i hardwired my laptop into the netduma.  type in your 192.168.88.1 and you shouldn't have to enter the password, from there you can go in and change the wifi password to something easier then what's on the side of the box.  My wifi stopped working too, so all you have to do is reboot it and make sure that your wifi is enabled.

Hope you get it fixed!!

Share this post


Link to post
Share on other sites

what i did and helped me out is that i hardwired my laptop into the netduma.  type in your 192.168.88.1 and you shouldn't have to enter the password, from there you can go in and change the wifi password to something easier then what's on the side of the box.  My wifi stopped working too, so all you have to do is reboot it and make sure that your wifi is enabled.

Hope you get it fixed!!

I did that and was able to access the interface and change the wifi settings.... the problem now is when I go to connect to the netduma network, it asks for the 12 digit Network Security Key...it's on the bottom of the router itself....I enter it and it keeps saying it's the wrong key code...it's the one I put in before and it worked but doesn't now....why is that???

Share this post


Link to post
Share on other sites

The serial number you're using is case sensitive. Change the password to something simpler, just put in the password you've changed it to not the serial number, don't worry about how many digits it's asked for. If you've changed it to something else that will be the password. 

Share this post


Link to post
Share on other sites

The serial number you're using is case sensitive. Change the password to something simpler, just put in the password you've changed it to not the serial number, don't worry about how many digits it's asked for. If you've changed it to something else that will be the password. 

How do you change the Network Security Key then?? Sorry to be so thick headed about all this.... major frustration with our time difference..... 5 hrs....

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...