iAmMoDBoX Posted January 29, 2017 Share Posted January 29, 2017 Hey Mod, I have the same internet speed package from Comcast as you and was wondering if this modem works for ALL Comcast customers (I'm from NJ). I just got a new modem installed yesterday (ARRIS TG1682G) and it has been giving me outrageous spikes and latency/jitter. My old modem was a Technicolor tc8305c and didn't give me any spikes whatsoever. I only upgraded because it was a free upgrade on Comcast. Their tech guy is coming here tomorrow to work on my line because he saw an issue that could be causing the latency I'm getting. However, if I notice the problem continues to happen after he's done working on it, it's going to be pretty obvious that it's the modem which is causing it. If that's the case, I'd like to check out this TP-Link modem you're talking about. Do you know if this TP-Link is compatible with all Comcast customers who have 240/12 speeds? NJ too and yeah it will work fine... However it depends, do you need their phone service? Let him check your line to fix any issues. PM me your modem diagnostic page where it shows the signal levels. I know when I had their all in one modem/router thing it sucked for ping. I had huge spikes just trying to ping the modem itself. You can however try putting it in bridge mode. That did help for me a bit, but at the end of the day I rather own my own equipment and keep everything separated. If it's a line issue bridge mode won't help. Edit: Nevermind, I saw your other post... Those signals are PERFECT, but it could be a signal issue still. More than likely it is the modem though. Either way, I rather buy my own stuff so you can't go wrong with the TC-7610 fuzzy clam and Joe 2 Link to comment Share on other sites More sharing options...
Joe Posted January 29, 2017 Share Posted January 29, 2017 NJ too and yeah it will work fine... However it depends, do you need their phone service? Let him check your line to fix any issues. PM me your modem diagnostic page where it shows the signal levels. I know when I had their all in one modem/router thing it sucked for ping. I had huge spikes just trying to ping the modem itself. You can however try putting it in bridge mode. That did help for me a bit, but at the end of the day I rather own my own equipment and keep everything separated. If it's a line issue bridge mode won't help. Edit: Nevermind, I saw your other post... Those signals are PERFECT, but it could be a signal issue still. More than likely it is the modem though. Either way, I rather buy my own stuff so you can't go wrong with the TC-7610 OK sweet. I don't need the phone service (never use the thing), it's just included with my package so I could care less about the phone service haha I was thinking it was the modem as well because all of these issues occurred only AFTER the new modem was installed and there's no way that's a coincidence. I'll see how things are after he does maintenance because if they're still bad then the ARRIS TG1682G can be added to the list of modems which have this Puma 6 issue. In that case, I'll be picking up the TC-7610. Thanks for the reply. Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted January 29, 2017 Share Posted January 29, 2017 OK sweet. I don't need the phone service (never use the thing), it's just included with my package so I could care less about the phone service haha I was thinking it was the modem as well because all of these issues occurred only AFTER the new modem was installed and there's no way that's a coincidence. I'll see how things are after he does maintenance because if they're still bad then the ARRIS TG1682G can be added to the list of modems which have this Puma 6 issue. In that case, I'll be picking up the TC-7610. Thanks for the reply. It could be a line issue though since the new modem is connecting to more channels which could be channels with noise. It's honestly a can of worms and you kinda have to go one step at a time. First have the tech come, pay attention and ask what he's doing and why? If that doesn't fix it, try putting the modem in bridge mode. If still no good, then buy your own modem. If it's still no good, then good luck complaining to get them to fix an issue outside lol Link to comment Share on other sites More sharing options...
Joe Posted January 29, 2017 Share Posted January 29, 2017 Update: Comcast tech guy did his thing, but the spikes are still happening. Pretty clear at this point it's my updated modem. I'll give another update after I pick up my TP-Link TC-7610 tomorrow. At least I have peace of mind now knowing that I have new cabling and that that wasn't the issue haha Zennon 1 Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted January 29, 2017 Share Posted January 29, 2017 Update: Comcast tech guy did his thing, but the spikes are still happening. Pretty clear at this point it's my updated modem. I'll give another update after I pick up my TP-Link TC-7610 tomorrow. At least I have peace of mind now knowing that I have new cabling and that that wasn't the issue haha Again, it still could be an issue outside. Connecting to more channels on the new modem exposed it. Have you tried putting it into bridge mode? Link to comment Share on other sites More sharing options...
Zennon Posted January 29, 2017 Author Share Posted January 29, 2017 Yeah Buying a new modem might not solve the problem like mod says, If you can get the modem on a good returns policy like Amazon then it is worth trying. Link to comment Share on other sites More sharing options...
Joe Posted January 29, 2017 Share Posted January 29, 2017 Yes I've tried bridge mode and still get the spikes. I'm pretty certain it's the modem. There's no way it can't be to me. Like I said all of these problems popped up within the hour after it was installed. My older one never had a single spike ever. I'm definitely not ruling out that it could be an issue outside still, but the fact that these problems started the same day I got the modem is kind of fishy haha All of my signals are spot on. Link to comment Share on other sites More sharing options...
Joe Posted January 29, 2017 Share Posted January 29, 2017 And FWIW, he did do work outside on my line. Pretty much almost did an entirely new fresh installation because my wires were all old and corroded. I'm convinced it's the modem haha Zennon 1 Link to comment Share on other sites More sharing options...
Zennon Posted January 29, 2017 Author Share Posted January 29, 2017 It is looking more like the modem, we just would not want you to buy one and still have the issue. But of course you know the pitfalls Amazon may be the best place to buy. fuzzy clam and Joe 2 Link to comment Share on other sites More sharing options...
Joe Posted January 29, 2017 Share Posted January 29, 2017 It is looking more like the modem, we just would not want you to buy one and still have the issue. But of course you know the pitfalls Amazon may be the best place to buy. Of course, and I really appreciate you guys looking out for me! If it weren't for this thread you made, I wouldn't even know about this issue haha Very much appreciated. fuzzy clam and Zennon 2 Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted January 30, 2017 Share Posted January 30, 2017 It is looking more like the modem, we just would not want you to buy one and still have the issue. But of course you know the pitfalls Amazon may be the best place to buy. I always buy from amazon if I'm not certain on something because of their easy returns Of course, and I really appreciate you guys looking out for me! If it weren't for this thread you made, I wouldn't even know about this issue haha Very much appreciated. Keep us updated... As for the old modem working fine, it's very possible that it was not connecting to the "bad" channels that your new modem is since it's 32 channels fuzzy clam and sub91 2 Link to comment Share on other sites More sharing options...
Joe Posted January 30, 2017 Share Posted January 30, 2017 I always buy from amazon if I'm not certain on something because of their easy returns Keep us updated... As for the old modem working fine, it's very possible that it was not connecting to the "bad" channels that your new modem is since it's 32 channels Yep I ordered it from Amazon. Luckily I'm a prime member so I get free 2-day shipping (ordered it yesterday and it will arrive tomorrow). That very well could be the issue too. My old modem was an 8x4 and the upgraded one they gave me is a 32x8 I believe. Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted January 30, 2017 Share Posted January 30, 2017 Yep I ordered it from Amazon. Luckily I'm a prime member so I get free 2-day shipping (ordered it yesterday and it will arrive tomorrow). That very well could be the issue too. My old modem was an 8x4 and the upgraded one they gave me is a 32x8 I believe. More channels is definitely better... But those channels have to be stable. For me channels 1-16 suck so I reboot my modem until it connects to 17-24 which are newer and have less errors. Although in the last update for whatever reason they removed the error counter on the modem. Link to comment Share on other sites More sharing options...
Madman Posted January 30, 2017 Share Posted January 30, 2017 I had the 6190 and always thought my ISP was to blame for the jitter and spikes, swapped with the 6183 and COD seems to run better now. Just switched about 2 weeks ago though, I hope it's not a placebo lol. ColonicBoom 1 Link to comment Share on other sites More sharing options...
TrayDay Posted January 30, 2017 Share Posted January 30, 2017 I had the 6190 and always thought my ISP was to blame for the jitter and spikes, swapped with the 6183 and COD seems to run better now. Just switched about 2 weeks ago though, I hope it's not a placebo lol. I used to have problems with the 6183 before finally having it received the proper firmware to disable the Energy-efficient Bug that was on by default and couldn't turn it off in the modem settings. I called ISP and told them I wanted my modem updated and they said they would contact the manufacturer to send it. And maybe a few days later or a week I believe. My modem deserted by itself a d had the new update. Before I had terrible ping spikes, I couldn't use the netduma at all... the netduma would auto reset by itself because the modem couldn't handle the threshold power and deserted (because it was using energy-efficient setting EEE by default). I still have "some jitter" but it's somewhat bearable, why looking forward to the DumaOS. Get that jitter down better... can only do so much on your end where your isp says they don't see anything lol. ColonicBoom, DrDabz and Madman 3 Link to comment Share on other sites More sharing options...
e38BimmerFN Posted January 31, 2017 Share Posted January 31, 2017 Be ware that the Arris SB6190 is experiencing some FW issues seen here: https://www.dslreports.com/forum/r31079834-ALL-SB6190-is-a-terrible-modem-Intel-Puma-6-MaxLinear-mistake and https://www.dslreports.com/forum/r31122204-SB6190-Puma6-TCP-UDP-Network-Latency-Issue-Discussion There are two problems, ICMP and TCP/UDP. The SB 6180/83 do not suffer from this issue. This is an Intel Chip set issue. The new up and coming SB 8200 is supposed to be Broadcom based. See also: http://www.badmodems.com/ http://badmodems.com/Forum/viewtopic.php?f=3&t=65000 Madman 1 Link to comment Share on other sites More sharing options...
Popular Post Joe Posted January 31, 2017 Popular Post Share Posted January 31, 2017 Here's the ping results with my TC7610 hooked up. It's flawless! Went 41-8 my very first game testing it out. No more 200+ ping spikes for me haha fuzzy clam, iAmMoDBoX, Zennon and 3 others 6 Link to comment Share on other sites More sharing options...
fuzzy clam Posted February 1, 2017 Share Posted February 1, 2017 Congrads Joe and I'm loving the TC 7610 myself Joe 1 Link to comment Share on other sites More sharing options...
Zennon Posted February 1, 2017 Author Share Posted February 1, 2017 It is and its great for cable folks that can fix this issue with a modem change or FW update, pleased for you guy's and gal's. Joe and fuzzy clam 2 Link to comment Share on other sites More sharing options...
DrDabz Posted February 23, 2017 Share Posted February 23, 2017 It is and its great for cable folks that can fix this issue with a modem change or FW update, pleased for you guy's andI'm I'm having some issues with high latency and ping on the SB6183 is there any solution or firmware update that can fix this? or any other beast modem out there that will help? Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted February 23, 2017 Share Posted February 23, 2017 I'm having some issues with high latency and ping on the SB6183 is there any solution or firmware update that can fix this? or any other beast modem out there that will help? Saw your other post too... I'd go with the TP-Link TC-7610 it works perfect with the R1 and it's cheap Alex49H and fuzzy clam 2 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 23, 2017 Administrators Share Posted February 23, 2017 I'm having some issues with high latency and ping on the SB6183 is there any solution or firmware update that can fix this? or any other beast modem out there that will help? We attempted to put a patch out on our end but didn't work unfortunately, its not our issue to fix. mosvalve 1 Link to comment Share on other sites More sharing options...
fuzzy clam Posted February 23, 2017 Share Posted February 23, 2017 Saw your other post too... I'd go with the TP-Link TC-7610 it works perfect with the R1 and it's cheap Would second what MoD said makes a world of difference on cable internet. Link to comment Share on other sites More sharing options...
dominican_3niz Posted August 22, 2017 Share Posted August 22, 2017 DOCSIS 3.0-compatible Puma 6 modems have an issue and there will be a firmware update 3niz. so if i get a 3.1 modem will be fine thegaurdian1 1 Link to comment Share on other sites More sharing options...
SM961 Posted September 6, 2017 Share Posted September 6, 2017 so if i get a 3.1 modem will be fine Who's your ISP? Link to comment Share on other sites More sharing options...
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