Administrators Netduma Fraser Posted August 22, 2018 Author Administrators Share Posted August 22, 2018 The router is connected to the modem 24/7. We could not access your router. Please ensure the R1 WAN IP is in the DMZ of your ISP hub, UPnP & Port forwarding is disabled on your ISP hub and that remote access is ticked on the R1 in settings > miscellaneous. Link to comment Share on other sites More sharing options...
Shauno Posted August 22, 2018 Share Posted August 22, 2018 The router is connected to a modem as per the last post, and yes remote access is enabled. Can you PM me what port and IP you're connecting to, i'm assuming its a non standard port? Confirm you're using the IP address from the original post, also made the assumption you're logging the IP of the poster, and not the last couple of posts where i'm at work. Link to comment Share on other sites More sharing options...
Sonofabyss Posted August 24, 2018 Share Posted August 24, 2018 Hi, I'm on version 1.03.3 can I upgrade? Link to comment Share on other sites More sharing options...
Shauno Posted August 24, 2018 Share Posted August 24, 2018 Is there any update on this? Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted August 25, 2018 Administrators Share Posted August 25, 2018 Is there any update on this? Fraser is away until Tuesday so I'll follow up with him and he'll post in here to confirm if he can now access your router. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted August 25, 2018 Administrators Share Posted August 25, 2018 Hi, I'm on version 1.03.3 can I upgrade? Please wait. Make sure you have remote support ticked (found in >settings >miscellaneous) and we will confirm once it's ok to upgrade (this will be on Tuesday or Wednesday). Thanks. Link to comment Share on other sites More sharing options...
Fazzale Posted August 27, 2018 Share Posted August 27, 2018 Hello, im on version 1.03.4 and i have remote support ticked. I would like to upgrade Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 30, 2018 Author Administrators Share Posted August 30, 2018 On 8/22/2018 at 8:11 PM, Shauno said: The router is connected to a modem as per the last post, and yes remote access is enabled. Can you PM me what port and IP you're connecting to, i'm assuming its a non standard port? Confirm you're using the IP address from the original post, also made the assumption you're logging the IP of the poster, and not the last couple of posts where i'm at work. Couldn't connect, can you post again from home please and I can try then. On 8/24/2018 at 10:40 PM, Sonofabyss said: Hi, I'm on version 1.03.3 can I upgrade? We could not access your router. Please ensure the R1 WAN IP is in the DMZ of your ISP hub, UPnP & Port forwarding is disabled on your ISP hub and that remote access is ticked on the R1 in settings > miscellaneous. On 8/27/2018 at 12:07 PM, Fazzale said: Hello, im on version 1.03.4 and i have remote support ticked. I would like to upgrade We could not access your router. Please ensure the R1 WAN IP is in the DMZ of your ISP hub, UPnP & Port forwarding is disabled on your ISP hub and that remote access is ticked on the R1 in settings > miscellaneous. Sonofabyss 1 Link to comment Share on other sites More sharing options...
Sonofabyss Posted August 31, 2018 Share Posted August 31, 2018 Hi, I connected the R1 to the internet thru a modem, can you please check now if it's working? Thank you Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 31, 2018 Author Administrators Share Posted August 31, 2018 1 hour ago, Sonofabyss said: Hi, I connected the R1 to the internet thru a modem, can you please check now if it's working? Thank you You're good to go. Please do not reboot before upgrading. Link to comment Share on other sites More sharing options...
Shauno Posted September 2, 2018 Share Posted September 2, 2018 Here you go. Link to comment Share on other sites More sharing options...
Shauno Posted September 4, 2018 Share Posted September 4, 2018 am i good to go? Link to comment Share on other sites More sharing options...
deepsee Posted September 8, 2018 Share Posted September 8, 2018 I am on an older version (1.02.6) and have remote support ticked and would like to upgrade. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted September 8, 2018 Administrators Share Posted September 8, 2018 On 9/4/2018 at 8:21 PM, Shauno said: am i good to go? 12 hours ago, deepsee said: I am on an older version (1.02.6) and have remote support ticked and would like to upgrade. Thanks both - @Netduma Fraser will confirm when you're ready to upgrade next week. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 10, 2018 Author Administrators Share Posted September 10, 2018 On 9/2/2018 at 6:40 PM, Shauno said: Here you go. Still couldn't access your router, but I've only just checked today as I've been ill. Post again and I'll check it as soon as I can. On 9/8/2018 at 1:06 AM, deepsee said: I am on an older version (1.02.6) and have remote support ticked and would like to upgrade. We could not access your router. Please ensure the R1 WAN IP is in the DMZ of your ISP hub, UPnP & Port forwarding is disabled on your ISP hub and that remote access is ticked on the R1 in settings > miscellaneous. deepsee 1 Link to comment Share on other sites More sharing options...
deepsee Posted September 10, 2018 Share Posted September 10, 2018 Ok think I’ve enabled everything please give it a try again and let me know. Link to comment Share on other sites More sharing options...
deepsee Posted September 10, 2018 Share Posted September 10, 2018 4 hours ago, Netduma Fraser said: Still couldn't access your router, but I've only just checked today as I've been ill. Post again and I'll check it as soon as I can. We could not access your router. Please ensure the R1 WAN IP is in the DMZ of your ISP hub, UPnP & Port forwarding is disabled on your ISP hub and that remote access is ticked on the R1 in settings > miscellaneous. Ok think I’ve enabled everything please give it a try again and let me know. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 10, 2018 Author Administrators Share Posted September 10, 2018 22 minutes ago, deepsee said: Ok think I’ve enabled everything please give it a try again and let me know. You're good to go. Please do not reboot before upgrading. Link to comment Share on other sites More sharing options...
deepsee Posted September 10, 2018 Share Posted September 10, 2018 4 hours ago, Netduma Fraser said: You're good to go. Please do not reboot before upgrading. Ok update is done thank you! Is there anything else I need to do? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted September 11, 2018 Netduma Staff Share Posted September 11, 2018 14 hours ago, deepsee said: Ok update is done thank you! Is there anything else I need to do? Nope that should be it! Let us know if you have any questions and feel free to get involved in the forum Link to comment Share on other sites More sharing options...
Shauno Posted September 23, 2018 Share Posted September 23, 2018 On 9/10/2018 at 10:30 PM, Netduma Fraser said: Still couldn't access your router, but I've only just checked today as I've been ill. Post again and I'll check it as soon as I can. The router is on, it is behind a modem not another router and the modem does not have upnp. Cheers. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted September 23, 2018 Administrators Share Posted September 23, 2018 28 minutes ago, Shauno said: The router is on, it is behind a modem not another router and the modem does not have upnp. Cheers. Is UPNP enabled on your R1? And do you have a firewall on your modem? Fraser can try again this week but good to check these things first. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 24, 2018 Author Administrators Share Posted September 24, 2018 17 hours ago, Shauno said: The router is on, it is behind a modem not another router and the modem does not have upnp. Cheers. I still couldn't access the router. Do you have port forwarding enabled on the R1 or aware if the ISP blocks any ports from their side? Link to comment Share on other sites More sharing options...
Shauno Posted September 25, 2018 Share Posted September 25, 2018 14 hours ago, Netduma Fraser said: I still couldn't access the router. Do you have port forwarding enabled on the R1 or aware if the ISP blocks any ports from their side? I'll need to check the port forwarding. A quick google suggests my ISP blocks 25, or at least used to. That's all i could find. Will the management port be listing on the LAN, can i confirm its listening? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 25, 2018 Author Administrators Share Posted September 25, 2018 9 hours ago, Shauno said: I'll need to check the port forwarding. A quick google suggests my ISP blocks 25, or at least used to. That's all i could find. Will the management port be listing on the LAN, can i confirm its listening? I'll send in a PM the port used. Link to comment Share on other sites More sharing options...
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