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I need help with my R1 on DumaOS latest firmware. It won't allow me into the UI after i put in the username and password, it continues to load till it say the R-app failed to load. Went to the forum and followed the factory reset instructions for the pin hole. Now neither the custom or default username and password work. Its only rebooting the router not factory restoring it. please help. been using DumaOS for months with no issue