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Good Morning, I’ve recently purchased the R2, which by the way the service was absolutely rapid. It was in my hands in under 24 hours so great work on the delivery!! My ISP is Virgin Media, I have a SuperHub 4 with approx 940 down and 34 up. I’ve used the router in modem mode previously with an older Nighthawk router with no issues. I followed the instructions and connected everything, but it seems to not get a connection. It doesn’t generate any WLAN Info in system info I just shows “disconnected”. So I started again and followed the support article here making sure to allow the time for everything to initialise. but still no internet connection. I can hardwire direct to the SuperHub and get a connection. I’ve tried different cables and have ruled out this. SuperHub has been restored back to factory. The only think I haven’t don’t is flash the firmware on the R2 Any suggestions?
Since I have had the Superhub 3, I have had nothing but problems with it. Originally it was the 'port flapping' issue which seems to have been resolved now. However I have been noticing that during gaming and VoIP calls, I get frequent latency spikes. As I use the Superhub 3 in modem mode, I assumed it was the Netduma router I was using, so I switched that out and it made no difference. Therefore I browsed the VM forums and found this.. http://community.virginmedia.com/t5/Gaming-Support/Hub-3-Compal-CH7465-LG-TG2492LG-and-CGNV4-Latency... There seems to be an issue with the Superhub 3 chipset, which causes latency spikes under load. I never had this problem with the Superhub 2 which I had in modem mode with the Netduma. I don't think VM or Intel will be resolving this issue anytime soon (I believe the port flapping issue took several months to resolve). So I would suggest asking them to exchange the Superhub 3 for a Superhub 2 ac (or just 2). Another post below, states that the Intel CPU erroneously could be dropping around 6% of your packets causing at least 200ms spikes! (worth a read). http://www.fudzilla.com/news/processors/42312-intel-s-puma-6-chip-set-falls-asleep P.S. This issue may be present in some Comcast routers (Xfinity), so check the second link to see if this affects you.