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Issue: I had been using the XR500 for about a year now with no issues, using both geolocation and QoS successfully, I had been running 220.127.116.11. Last night this all changed with no change of settings or environment that I’m aware of. My connection this morning began dropping randomly, often after only 5 minutes of usage. When the connection drops the Wi-Fi network (both 2.4 and 5GHZ networks) disappear. Both devices that connected via hardline and on Wi-Fi experience this lack of connection. All devices in my home (phones, tablets, laptops, etc) are experiencing this issue. I verified with my ISP (Spectrum) and nothing is wrong on their end. When the network comes back I’ll start using it again, as normal, and anywhere from 2-15 minute later the issue repeats itself, the network disappears and comes back 1-3 minutes later. There is no website, traffic, or device that seems to be consistently causing this issue. What I’ve tried so far: I’ve tried the basics and turned unplugged both my router and modem for 2-3 minutes and plugging them back in. I’ve turned QOS off, DOS and Port Scan , Geolocation off. I disabled port triggering (which I was not using) just in case this was somehow part of the issue. I tried backing up my configuration, returning to factory settings, and then restoring from my backup. I set my system to use Static IP addresses rather than Dynamically from the ISP. I noticed the following events occurring my logs with some regularity. [DumaOS] DHCP new lease allocated., Thursday, March 19, 2020 15:56:37 [DumaOS] DHCP new event., Thursday, March 19, 2020 15:56:37 I tried using the V18.104.22.168-C242a. hotfix firmware. I also tried the original V22.214.171.124 firmware. Last thing I did was upgrade back up to .56 from .40. And for a while the .40 firmware version seemed to fix things, but then 7 days later on March 26th (today) things started back up with no changes to any settings, or new devices. All the same symptoms and issues listed above. I went on to do countless factory resets and firmware changes, jumping around from .40, .40-C242a, and .56. Every configuration will be fine for about 5-10 min and then the issue starts back up. Where I stand with things: Modem: Motorola SURFboard Model: SB6141 (note this modem is mine and not owned by Spectrum, it is from their approved list) XR500 V126.96.36.199 Geo-Filter – off QoS – off Port triggering -off Guest Wifi – off No VPN in use Using Static IP addresses With the new work from home situation resulting from Coronavirus this issue really couldn’t have come at a worse time for me and my wife. It is essential that we have a reliable internet connection. Any assistance you can give would be helpful. If there is a specific log set that could be helpful please let me know.
Hey guys. First off I've been trying to use the search feature about this but the posts I looked at were vague in the answers or went off topic. I've been using the XR500 for around a year now with a 70 down 20 up connection, QoS set to 65% down 70% up. Aside from the usual CoD server issues I've not had much problem until last month. I went online like I normally would and my connection was horrible, it was spiking (1 second in game stutters) every 5-10 seconds but when looking at my ping it was always a steady connection of 25-35 depending on the server. This eventually stopped happening and after a few nights of cursing my ISP I figured out it was everytime the wife was upstairs watching Netflix on the Firestick, thing she has almost always done this since CoD WWII and it never done this before in this game or the previous. I've tried the following: Increasing the xbox prioritisation to 80% and Firestick to 10% - no change Rebooting all devices including the modem - no change I don't really want to go down the route of turning off connection share and have to manually set values for every device in the house if I can help it. The xbox is wired and the Firestick is wireless, the router is setup to use the same SSID on both 2.4G and 5G and as I type this I wonder if splitting it and connecting the firestick to the 2.4 would do anything. Any ideas are welcome, I've included a picture of the network monitor but it's not really that informative.