Sgt-Greco reacted to Grafight in R1 DumaOS Briefly Delayed
There's a reasonable probability that NetDuma has been in discussion for months about being acquired by Netgear. It's a great fit for Netgear; they are a HW company and Netduma is really a software company (that delivers their software on a HW device).
Certainly (having been involved in M&A several times) you would spend a lot of time with lawyers and Netgear might want to a) ensure that the device is properly backward compatible to meet EU / US consumer law requirements or (if you're cynical) have no intention on delivering DumaOS on the OG R1 and will quietly kill off the product after the acquisition.
All of this is pure hypothesis, I don't have any inside info and so should be taken with a pinch of salt. Like the rest of you, I'm an OG R1 user and would really like to see DumaOS on it.
Sgt-Greco reacted to Miss Vendetta in R1 DumaOS Briefly Delayed
I can understand all perspectives on this. My viewpoint (because I want to share it, not expecting anyone to care)..
I'm not angry, I've never been angry... just really disappointed. The optics for us OG R1 users is not the best as we've been continuously let down (and at times misled) over the past year+. It's unlikely that your legal team waited til the last minute to inform you of this..So your PR failed you quite remarkably, IF you're being 100% honest with us (which I hope you are..). Regardless, I continue to feel like a kid on Christmas eve waiting with so much anticipation...
PLEASE don't let us down.
Sgt-Greco reacted to Bueyako1 in Thoughts IW - WW2
Hey Netduma comunnity!
I´ve been playing COD since the launch of the first one, all the this time has been a constant learning about connection, lag, lag comp, servers, netcode... some times It look´s for me more like a engineer than a gamer.
Now it´s time to ww2, I´m now 170´s master prestige, so I´m so frustrated, why?, it´s simple, yesterday after some hit markers and 1 kd and lower ratio matches (my average in this game it´s fine 1.79) I decided to go to IW, I love that game (improved a lot since launch).
The experience was flowles, every single match was a nuke chance, reached some high killstreaks almost 70% of the matches... etc.
I´ve been improving my connection this last days, I´ve bought a XR500 Nighthawk, fiber optic, connected straight to the ONT-XR500 (no ISP router), I´ve changed old thernet cables (now CAT 7), and some config´s than let me play at 4ms to Madrid (Spain) activision dedi server.
So, what´s happening to WW2 if I really noticed my high broadband quality in one COD and it´s not happening in the las one WW2 COD. I think that weapon balance is broken (did you see the shotgun with insendiary shells?, they kill you in one shot from 100 mtrs!, so the killstreak is more difficult to reach) , there´s a netcode issue that randomly make me shoot first and die first.
What do you think about it?. am I the only one?
Have a nice day
Sgt-Greco reacted to EscapeTheArtist in R1 DumaOS Briefly Delayed
I still can't believe the amount of shade I'm seeing thrown at frustrated customers in this thread. I understand that not everybody is disappointed or upset about this, but maybe we shouldn't be so quick to belittle other paying customers who were promised something by a company, and that company ultimately failed (multiple times in relation to this SINGLE update) to deliver on its promise. I know things go wrong during development. I know things change last minute. I know a lot of stuff has to be re-planned. However, I also know that it's important to keep your customers in the loop. Make us part of the conversation.
For example, I posted prior to this update thread (in the shoutbox) asking if DumaOS was still scheduled for release. Maybe a day or two later, this thread was posted. There were people in the shoutbox who still believed it was scheduled for that day. Why? Nobody said otherwise until last minute. That's not keeping us in the loop. People assume no news is good news and we all figured things were going as planned. To drop a thread like this mere hours/days prior to a scheduled release is the exact way to turn your loyal customers against you. If you want loyalty from us, be loyal to us. Tell us if you think plans are changing as soon as you know. This was clearly not what happened this time around. It's a damn shame, too.
Also, to all of the people who are sitting here bashing on individuals who are like me and feeling a little burned by this, you gain nothing by blindly supporting every action a company makes. As salty as that statement sounds, it's true. People are not upset without reason here. It's not like NetDuma came back and said "Hey, guys. We've sent out an automatic update to the R1 to change the fonts we used in the UI and making the Host Filtering map smaller". Like, that would be trivial, and people who were enraged would look like idiots. No, this is a situation where the community was promised something (or at least told they were getting something), and then they were told they weren't getting it... last minute. They have every right to be mad. Are some of them taking it too far? Maybe. Does that make their frustration invalid? No. Imagine you were promised a raise a work, so you were patient and waited until the day was nearly upon you... then your boss comes in and is like "Nah. We gave it to Netgear instead."
Sgt-Greco reacted to Mr Crowley in R1 DumaOS Briefly Delayed
I am way past being disappointed over this. It seemed ridiculous years ago. I am at the point where I am an owner of the R1 and I like the router as it has done everything that was promised.
Now I am following this story as it's a text book case study of what not to do in the way of customer communications. Some distinctions should have been made by Netduma all along, and they would have not had near the problems with this community as they are having now.
1. Make the correct distinction between patches/firmware and Operating Systems
-Most companies release patches/firmware for consumer networking equipment for a couple of years and then stop (unless a critical exploit patch is needed)
-Most OS's are not free and shouldn't be expected free. Maybe they should have said there would be a fee to upgrade when it is available, that would have at least given a value to developing the new OS and set the expectation that this isn't OWED to the consumer.
2. Communicate the truth where and when you can, as soon as you legally can
-Every major problem with gaming companies and the fanbase, usually stems from the company trying to hide negative truths. The software isn't ready, it's not as good as we thought, there's legal delays, logistical issues, hardware limitations.
-A company as small as Netduma trying to pull off what they are doing needs to clearly state things like. "We can't develop an OS AND give many well tested firmware updates at the same time, we can't develop secret projects and develop two versions of an OS at the same time while also making well tested firmware updates for the old router"
-All that needed to be said is: "There you have it, that's the r1, take it or leave it. We are moving forward as a SMALL tech startup". Like every other router I have ever purchased.
3. Don't make promises you can't keep
-It's seriously as simple as that. Netduma wouldn't be in this situation if they had never promised anything and simultaneously promised timelines. A few weeks back they literally promised an exact date. I think it was the first exact date ever and they missed it. The other dates were years ago. The communications then needed to go something like this: "Hey folks, something big came up, we can't talk about it, but it means development for the R1 is on hold indefinitely". Some R1 sales would have been lost in the interim, but community trust is built this way.
4. Set expectations and over deliver, not the other way around.
Either way, it's been an interesting ride. I love what Netduma are doing in the way of Software (What other company is trying to tackle the age old internet lag problem of gaming like this?), but they really need to hire a professional PR person going forward. The gaming community is a fickle, and sometimes very immature crowd that has a low tolerance for BS. All you have to do is be open and honest and they follow with money.
Sgt-Greco reacted to Wallenberg in R1 DumaOS Briefly Delayed
Yeah, But to what cost? Having your hands tied behind your back, Being forced to basically lie to your whole customer base due to a NDA?
OR think a little larger and team up with a good hardware manufacturer (or/stay with Mikrotik?) and release DumaOS on a beast router AND being able to run your own show without having to abide by your Netgear master.
I would rather hear that "We have tried everything in our power but we are very sorry to say that we can't make DumaOS run 100% on the current hardware.. If you want DumaOS you have to buy our upgraded router"
instead of hearing all this last minute back compat legal nonsense.
Im sure that alot of us would have accepted that (With a few exceptions of course).
But that's not gonna happen anytime soon thanks to this awesome agreement Netduma made with Netgear.
You honestly think that Netduma are the ones calling the shots right now?
Im pretty sure that the reason for all this BS is a legal issue.. But definitely not a legal issue because of some "backwards capability".
Sgt-Greco reacted to EscapeTheArtist in R1 DumaOS Briefly Delayed
I, too, am frustrated and disappointed by this news. I'm not going to post a wall of text as to why or anything, but I think it's absurd that there are people in this thread who are mocking the people who are frustrated by this to the point of questioning their loyalty to Netduma. It's not fair to belittle customers who are voicing their frustrations.
Sgt-Greco reacted to EricSe7en in R1 DumaOS Briefly Delayed
Not at all.
When things do go wrong, I explain properly to my clients in good time. I communicate with them, I empathise and try to feel their frustrations. If I don’t get the job done, I don’t get paid, so maybe I’ve got to be better?
What I don’t do, is tell them something is wrong, give a vague reason, set a vague deadline, then go into hiding.
Sgt-Greco reacted to EricSe7en in R1 DumaOS Briefly Delayed
I do mate, and if I treated my paying clients the way this lot are treating us, I probably wouldn't have a business left.
Even if I didn't, it wouldn't matter. The point is that at the most basic level of customer service, you behave in a manner that's respectful to your customers. That isn't happening here.
All the nonsense about not complaining is mainly from people who just want to make themselves look good. Every single one of us has a right to feel frustrated, in the same way that we have the right to feel pleased or in some cases, euphoric about the R1. I have the right to feel frustrated, you have the right to be apathetic, you own your feelings, and I'll own mine.
There's a huge lack of communication from the devs, and the whole team are incapable of empathy or understanding why people may feel frustrated.
Sgt-Greco reacted to thegaurdian1 in R1 DumaOS Briefly Delayed
I disagree with you. I think NetDuma would absolutely purposely lie to the Duma Army. The reason I come to this conclusion is the fact that they waited 1 day prior to the launch of DumaOS on the R1 to delay it. You, the moderators and everyone else who can be reasonable has to understand that this issue did not prop up on April 16th 2018. I refuse to believe that supposedly this got overlooked until the day of the launch. Also if that is the case I am sure same was required when they launched with NetGear XR500 backwards compatibility etc. That was 2 months a go now I believe correct me if I am wrong * I could be wrong about when the XR500 launched*. With all that said I believe they knew in advance but they bought themselves time and hoped they could fix it. They couldn't fix it so they delayed on the day of the launch. I would be less upset if they just said 2 weeks a go we need more time but no they do it on the last day. Also they didn't delay it to a specific date they simply said its delayed at most is a few weeks. What is a few weeks? It was delayed in 2016 to 2018. Private beta apparently happened for the DumaOS but never did the Public Beta. They never said Public Beta would not have taken place.
I also signed up for e-mail notifications about the DumaOS on their site and never once did i get an e-mail about anything period. So yes I believe NetDuma has purposely lied to us and will continue. This is just my opinion and conclusion I have come to. Personally I hope I am wrong because I want NetDuma to succeed but I also want to hold them accountable to if nothing else but their own DAMN timetable/schedules.
Sgt-Greco reacted to fakkel in R1 DumaOS Briefly Delayed
This is a sad day even though I fully understand it is incredibly hard to reach deadlines, but if you set deadlines (make promises) for your community to see and you fail 3/4 times in a row to reach that deadline, how can you even come up with the idea to announce yet again another delay an hour before the promised last and final DEADLINE! Plus I think that your excuse makes no sense, no sense at all. I like the Netduma R1 because it can do things other routers can't, but I have to tell you this, I directly bought the XR500 when it came out and the Netduma OS running on it is buggy as hell, it's terrible, so to a point, I already knew this was going to happen. I mean the Netduma R1 is built on inferior hardware compared to the XR500 and on the XR500, the Netduma OS is already running as a sack of shit, it's full of bugs and glitches and should have never been released in its current state. So I send it back and stayed true to my Netduma R1 that now became obsolete.
If I had the choice to buy a router from another brand that could do the same things as the Netduma, I would have left you guys, today. Because a promise is a promise an excuse an excuse but you don't delay something a 1 hour before the deadline and get away with a phoney statement that makes no ..... sense. Where are all the Admins now, I only see the customers, GG you are playing Netduma
Sgt-Greco reacted to scooby in R1 DumaOS Briefly Delayed
Ok..so ive been reading every post on this topic today. Firstly for the people who are responding by calling people that are complaining about another broken deadline.. cry babies, you need to grow up. You have to acknowledge that Netduma over the last few years have done themseves no favours. No one forces them to give deadlines but they do, and inevitably fail.
I for one am happy to get the update when it arrives, but to come out with a lame excuse that the lawyers at the last minute decided that the Os has to be backward compatible is to me b*** s****.
The only reason the Os would have to be backward compatible is if Netduma are not 100 percent sure the r1 can fully handle the new Os.
To post last night at 9.38 that the update would be delayed( do lawyers in the uk work at that time of night?). Yes i am dissapointed like a lot of people, not so much about the delay but about leaving it to the last hour and giving us the people that help build this company such a lame excuse.
Thats my penny worth
Sgt-Greco reacted to purpleandgold33 in R1 DumaOS Briefly Delayed
So since everyone is venting and pissed off thought I would add my 2 cents. As a community (duma, all of us). I would like to say I have enjoyed all of the very intelligent folks that help me with my issues. I've learned a lot. As far as Netduma goes. They are a small company that I feel is really honest and to be honest they are gamers too. Thats why they invented this software. To make gaming better. For me it has changed the game. I was one of the first ppl to get one. Thanks to SimJC. I really understand that everyone is super pissed because to be honest I was super stoked for this update. To be delayed because of legal bs is super lame. But in todays world I guess you have to really watch your back more than your front. So I guess good things come to those who wait. So that's what I will do! Netduma has giving me no reason to bash them. It will all be okay fellas!!! Peace and hair grease! That is all