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Posts posted by Achilles

  1. I'm moving to a new home and I am now within a Fios area which can give me gigabit speeds (yay!).


    Verizon seem pretty intent on them wanting me to use their own router and have even made a comment on how certain TV features will not be available. 


    I don't want to not use my XR500 so does anyone here know a workaround or have experience with this? 

  2. Xbox engineer got back to me and said he spoke with the Netgear team but as we also heard, they couldn't replicate the issue. 


    He asked me the following, I figured if some people here could chime in then maybe we could isolate the issue a bit more. I think we can all agree it's down to the Instant-On function on Xbox One but maybe it is tied to a specific check or update.


    "Do you happen to notice any pattern of when the issue hits, e.g. when you mentioned that it may be happening when the console checks for updates, was it when the console was checking for system updates (is your console in Preview and taking frequent updates), or game updates, or when the console has game downloads in queue before going into standby, etc."

  3. Spoke with the Xbox Engineer and he said he would reach out to some of the Netgear engineering contacts he has. 


    He seemed to be following the same train of thought that we had been having, namely, that the switching from 1000Mbps to 10Mbps could be causing an issue with the switch on the XR500. 


    I gave him the link to this discussion so hopefully he can get a better understanding of what we've tried, experienced etc.

  4. So Achilles, the Xbox issue you think is related to the going down of wired internet completely is that right?


    I want to say it's the direct cause. Everyone here is using an Xbox One and has or was running it with Instant-On. 


    Most of my disconnects have occurred whilst I was away or asleep etc which would typically mean my Xbox is hibernating and periodically running system checks. 


    I switched both Xbox consoles to Energy Saving and I've been online with zero disconnects for over 48 hours. Before then, I was having 1-2 disconnects per day minimum. 


    I've emailed you guys my latest log where it disconnected whilst I was on the desktop so maybe that will help. That was maybe an hour or so after I turned my Xbox off which would mean it was likely checking for updates etc.

  5. All reports i see different flavors of xboxones having that issue when during hibernation(instant-on) xboxone would kill netgear router. We found mitigations, but it would be nice to fix XR500 so it is resistant to killing attempts.


    Guys, are you going to install debugging firmware, I might need help to repro this issue. There is no impact to gaming performance nor I do not see difference in memory consumption and CPU usage, throughputs are the same, but the bad thing is I cannot repro the issue. :).


    Yeah this "fixes" the issue but not the underlying issue. This NEEDS to be fixed entirely because I could quite happily use my Netduma R1 with hibernation and not have this issue. 


    I think Netgear need to communicate with Xbox or honestly compare their structure to something which doesn't have this issue because it's certainly preventative. 

  6. Am updating the firmware today but did encounter a disconnect whilst I was on the desktop, so captured the issue in the debug log literally as it happened. Left it maybe one minute before saving the log so I will send it to you today. 


    Note that this was with Traffic Prioritization completely disabled. 


    Time zone was wrong so have now corrected and applied.

  7. Sent it both to you, please do let me know if you're able to collect the information as described by the instructions.


    Also please see if disabling Traffic Prioritization fixes the issue.


    You wanting me to remove any and all devices from Traffic Prioritization or simply disable the DumaOS classified games. Couldn't see a univeral disable button. 


    Checked instructions but it looked like some of the links were broken so it was unclear. Also wasn't sure if full message had been cut off since it ended on step 9 but had no information.

  8. Hey, welcome to the forum!


    Do you notice if it goes down at any particular times? 


    I've been given a firmware for users with the issue that will help collect the relevant information so I will send you a PM with that and instructions to follow. 


    Interested in trying this firmware change so let me know when I can install it and get some further information for you. 

  9. Thanks a lot Achilles. I'm still holding out that it'll happen again so you can catch it when it actually occurs but really appreciate your help on the matter.


    I'm just running debugger in the background from boot now. Anytime I see that it occurred I'm saving the log. Hopefully I can get a time where it literally JUST occurs and if it does I'll let you know. 

  10. Guessing it happened over night as I woke up and found my desktops connection not working. 


    I saved the debug log and retrieved whatever was stored on the USB. USB didn't seem to have a debug log stored itself so maybe I did something wrong? I had a "ReadyDNLA" folder which held some database records from what I can see. Either way, I have attached everything. 


    This debug log should have been created since the start of my reboot when we last spoke, so hopefully it has something valuable. 


    Let me know if you need anything else.

  11. It is currently happening (no wired connection to desktop but wireless is fine). If someone is around then they can take a look. 


    This was with QoS disabled. 


    I do have a USB if you want me to store any logs for this instance. 




    Emailed you guys the log but obviously it may not pinpoint the cause. Have since rebooted, connected a USB stick and have started capturing the debug from startup and with LAN/WAN Packet capture. 


    Hopefully I can replicate the issue and get something to you. 

  12. My QoS was set to "When High Priority Traffic Detected" but I've set it to Never to see if that helps. 


    Traffic Prioritization was also enabled.


    I'm currently in the US and have my laptop so I could technically get them access with Teamviewer. Only issue is that this often happens at night and so with roommates etc who need access I'm often quickly resetting it to not cause any problems. 


    Other than that I'm happy to help.


    I want to say it has been happening less than before and I haven't really changed anything network wise but it's definitely still an occurrence.. 

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