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The only reason I still use it is for the geofilter. If another company came up with something similar, I'd be all over it. I cascaded an openwrt router to it to control my entire network besides my ps4. Openwrt is open source and has nighty, yes every frickin day, builds. So yes I agree. Netgear will just eol all these routers and move on. Netduma will keep saying a new firmware is coming to keep selling routers, but it's been way too long! I don't think will ever see a working firmware for any of the XR series.

At this point, after almost seven months between updates I've pretty much lost all faith in the product. The fact that you used to be a lot more open about the Netgear side of things and suddenly it’s all quiet, the fact no patches were released for milestone 1.3 it was just left sitting there being buggy for this long honestly doesn’t give me any faith that this router will get any better, or even if we get the next update which is probably due, yet it still leaves me wondering if we will ever get another one? At the end of the day it feels like these routers have been totally abandoned by both netduma and netgear as a experiment gone wrong. Not so long ago Netduma were telling us all the things that were going to happen all those tweaks that Jack promised like the extra icons for all the devices that are not listed in the device manager, yet now it’s just silence. The excitement for your team up with Netgear seems to have evaporated to be honest. As I said the XR500 is one of, if not the most buggy routers I’ve used and at seven months without an update, I would consider this device even if it does get a firmware update to be pretty much end of life, which isn’t great for people are still buying them. I'm not saying this is what will happen but its how it feels Honestly I wouldn’t advise anyone to buy the XR500 or any of that range of routers due to their complete and utter lack of support by both sides. Netgear have forgotten their AC routers, the quarterly updates gone along with the promises made by your team that never came to fruition and I feel like this was a giant beta test and at the end of the day it didn’t really work out for Netduma or Netgear as maybe you expected. You can’t leave routers unpatched for so long when your team used to be so on top of when the next updates would be roughly coming, and hinting at fixes and new features yet suddenly that behaviour changed almost overnight. Also you need enough developers to be able to patch bugs in current firmware while developing new firmware and you seem to have not got them, and I get the feeling that’s maybe nearer the truth possibly. Also we probably won’t see new Netgear AX DumaOS routers if things carry on like this, it feels like there’s a breakdown between you and Netgear and it just doesn’t inspire confidence. I hope you can see and understand why many of us feel this way. The continued silence and massive amount of time since V2.3.2.40 came out just keeps getting longer, It really does now feel like time to move on from Netgear based DumaOS routers. If the next update when it appears is not a substantial one I think the result from the current user base that's feeling uncomfortable with the present situation will be to look for other devices, pure and simple.

I don't feel the politics of the partnership are relevant with regard to this matter because: 1) If The XR500 is broken, and a new firmware will solve the problem then fix it. 2) What partner wouldn't want it fixed? 3) Knowing when the firmware is going to be released is irrelevant, they could have released several, and only told us at the time of release. Or not released any and not told us (sounds familiar). Or even tell us they are going to release one but not when (sounds very familiar). The last one rings of I know some thing you don't know! especially when technical users of this forum are asking "what firmware? Could you send me a copy?". Nothing like having your nose rubbed in it! 4) The real crux of the matter is: If the problem is real, and there is a skillbase to produce the fix, then why not implement the fix? 5) Finally I am a customer, and not interested in internal wrangling. I just want a product that works, I have (as we all have) invested money in this product and would like to know what to do next. I don't want to have to wait to be told it's an End Of Line, or its a growing pains thing, oh and of course; there is a new firmware coming out, but not when! Ultimately I want to use your product, it's a great idea, and when it works well, there is non better. When I read the adverts about the partnership with NG, and how this router (XR500) was going to be better than the R1, I couldn't wait to have one, I gave my R1 away when the XR500 arrived. Now where am I; with no support for a product that needs it, no R1, and the partners putting the blame on each other, like school children with dirty hands and faces, denying it was them that buried their sisters doll, and what garden/yard? Then pointing at some other kids, saying it was them. Just fix this. You owe it us and more so you owe it yourselves!

Fraser do you not see what has happened here.. You guys were known for your openness with the community on several things.. Now this policy you have with Netgear has pretty much taken all of that away from you guys.. That alone has changed Netduma.. People and players cant wait for fixes this long. No matter how you cut and dice this its impossible to survive.. If your not aloud to make patches along the way until the next build out then there really is no way I can see this working in the future.. This is like becoming a runaway train.. You guys have to start saying something here.. What about the issues people have posted about for sometime.. Can you talk about anything about fixes? What is troubling me and im sure others is fixes.. I don't ever hear where we are at with current problems.. Are there fixes? We need some sort of status where we can get an idea of whats being fixed and where we are at with those issues.. Whats really scaring me here is ive watched you guys respond to others with similar issues and for some odd reason by your guys replies make it sound like that was the first time you've heard of such an issue when many others have posted about the same thing already.. It almost sounds like you have no idea or have yet to reproduce the issue at hand even if it has been brought up several times before here on the forum.. So this likely may mean even when we get a new firmware issues may not even be fixed! That is my number one concern.. I honestly could not recommend any of the XR family routers to any of my friends.. I wouldn't even suggest these to people I don't even know.. Zippy.

On the 18th of July it will be 7 months since an update has dropped for the XR500. Netduma's mood towards Netgear seems very distant right now but without some transparency this is all guess work. If Netgear and Netduma have parted company and Netgear are reaching end of support for their AC routers it would be good to know so I can sell the router and move on. Its buggy, QoS does not always work as it should, network mapping gets confused, the Geo Filter seems to do not much any more, UPnP has never populated for me in over a year. It only did on one of the early firmwares and thats not good as you cant go back due to lots of security issues. I think a statement about whats going on is needed for people that Own Netgear/DumaOS devices so they can move forward if these routers are not going to get regular updates. I'm not waiting seven months for the next update when this one finally drops that's for sure! Communication does not seem to be Netduma's strong point or Netgears and that just hurts the user base.

I’m in agreement here ,it’s the 15th July and amazon prime day ,might be some router deals to go for ,I’ve never had a router that does not get supported after it’s been released and initially firmware got bugs mostly resolved, the timeline of updates is very poor and also NetDuma seem to be distancing themselves away from this thread , I was told when I decided to move from ASUS Rog rapture to XR500 that the product would be fully supported moving forward,this was over a year ago now and I kind of feel let down that people are seeing some issues and firmware release is poor, understand Netgear but when I owned R7800 they did at least throw out firmware, so really the question is ,has the XR500 now been put to one side in favour of the newer AX models,Netgear still advertisers XR on Facebook ,one more month and I’m done if no firmware, getting on my nerves family members asking why the iOS device keeps disconnecting.Back to ASUS I think 🤔

As above unfortunately, it's been mentioned before but I don't think this will change - it is standard across all their products.

There isn’t any way to bypass or increase the login timeout I’m afraid. Netgear set it at 5 minutes with no option to alter or turn off.

Je suggérerais ce qui suit: Connectez votre PC câblé au routeur, ouvrez une invite de commande et exécutez une requête ping sur l'adresse IP du routeur. Lancez-le pendant un bon laps de temps, peut-être même une heure, et voyez si vous avez des paquets perdus ou si le ping est trop élevé. Je vérifierais cela avec chaque câble Ethernet que vous utilisez pour connecter des périphériques. Si vous le faites, ce sont peut-être les câbles que vous utilisez pour connecter des périphériques au routeur. Sinon, effectuez le même test, mais cette fois, envoyez une requête ping au routeur du fournisseur de services Internet. Si vous rencontrez un nombre élevé de requêtes ping ou de perte de paquets, il peut s'agir du câble Ethernet reliant les deux routeurs. Si vous êtes certain que les câbles ne sont pas le problème, vous devriez être en mesure de déterminer lequel des routeurs est en faute. -- I would suggest the following: Connect your PC wired to the router and open a command prompt and run a ping to the router IP. Run it for a good amount of time, maybe even an hour and see if you have any packets that were lost or a high ping. I would check this with every ethernet cable you use to connect devices. If you do then it may be the cables your using to connect devices to the router. If not then do the same test but this time ping the ISP router, if you have high ping or packet loss then it may be the ethernet cable connecting the two routers. If you are certain the cables are then not the issue then you should be able to narrow down which one of the routers may be at fault.

everybody got moustaches on this thread !! 🙂

Thanks heaps mate!

idk if the xr500 has temperature readings but would go nice with the CPU usage. seen that merlin firmware has cool features like this and DD WRT

Yes I did do that. However, see below. I called to activate the new modem, but I guess they didn't provision it. I just called again and they did the provisioning and now my speeds have jumped up I'm averaging in the 300-400 range when I disable QoS. It goes down when I enable it, but I assume that's by design. Tested direct connect to the modem and was getting in the mid 400s so there is a lot less disparity now. So now I just have to make sure comcast provides me what I'm paying for, wish me luck there Thanks for the help everyone. I'll be sure to hang out on the forums some and post again if things go awry.

The only Mfr I know that give some EOL info is MS, maybe Apple, on there OSs. Other then those, most MFrs don't give any EOL info. User just have to do diligence and research on when devices go EOL. Usually can tell my historical FW dates and finding information out on line searches. Other then that, follow what you do with cars, use them until parts are no longer available or become non working or become money pits. 😜

Welcome to the forum. What modem do you have? Qos enabled? What firmware on router? If it's a router/modem from xfinity, you have to put it in bridge mode. If it's just a modem, reset the modem with a paperclip. If there's no reset button, unplug it for 10 minutes. That will allow the modem to reprovision the routers Mac address. Turn off qos and bufferbloat.

I don't think anyone here is really blaming Netduma.. Most of us here already know Netgear is in full control.. And Fraser has stated before they cant talk about firmware drops and things of that nature because of there agreement with Netgear.. Those are somethings we know.. Heres where things get fuzzy.. Does that also mean we cant even get updates on where we stand with current issues.. And when I say updates im talking verbally speaking about where there at with a particular issue.. That's what id like to know... Another fuzzy area is that Netgear usually has quarterly updates. We have not had one in 7 months. That means we are getting close to two updates behind if not two already.. Again this is strictly about issues.. Not the next milestone.. Unless the only time we get fixes is with each new milestone.. Which I hope isn't the case... These are just some questions that I have and im sure others have.. None of this is meant to be any ill will towards Netduma.. Im sure Netduma is doing there best as they can.. This is really on Netgear.. Because at the end of the day Netgear is calling all the shots! Zippy.

I've just seen a high level request for a cloud update within the team so I suspect I'll hear back on that shortly, sorry to hear it's still an issue but should hopefully be resolved shortly.

No problem, always a pleasure.

I second that Hybrid P2P = Destiny 2. I use geofiltering without issues and Destiny2 is all I play via xbox. I do toggle it off to do ping assist from time to time just to get players faster in early morning and off peak times.

Perfect! Thank you.

You should never alter the MTU, leave it turned off as this will use the default MTU value for your connection type.

Hi all, just a quick one, I've added a field to User Profiles which will allow you to show which DumaOS hardware you own. It's a multiple choice field, so if you own more than one piece of hardware, you can list it. The information will appear in the sidebar, and is useful for two things: We can see which hardware you're talking about when support is needed Bragging rights To enter this info, click your username in the top right and choose Profile. Now press Edit Profile, scroll to the bottom, and tick the boxes for the routers you own. Now press save. At some point in the future we might make this field mandatory, but right now it's optional. Happy gaming!

Can you guys at least tell us there will be a major update before 2020? If you can’t, then I’m starting to think everyone on this forum got conned out of their hard earned pay. I just don’t understand how it’s legal to charge someone 300 dollars for a router that doesn’t function properly. Let alone doesn’t function properly 2 years after release. We didn’t buy the router at a used router dealership nor did we agree to spend 300 dollars on a beta test program. We were all led to believe we would be spending our money on a finished product. Here’s an analogy. If I went and bought a brand new car of the lot with a proprietary auto drive function and was told that it also comes standard with leather interior, a/c, and a CD player yet the car i received had none of those standard features and the heavily advertised auto drive feature intermittently stopped functioning leading to numerous accidents and the only support I received was some people telling me to politely piss off and gave me no time frame on when the issues would be resolved if resolved at all, you better believe someone’s ass is getting sued.

Hi that last picture was direct from the modem (router) downstairs. Will check when more quite

salut fraser salut karma merci pour vos réponses, je vais essayer de refaire ce que tu m'as dit fraser au niveau des tests même si je les avais déjà effectué cela ne coute rien de recommencer je suis peut être passer a coté d'un truc . Oui karma tout et neuf plus vérifiés au niveau de l'installation interne chez moi ,même les câbles ptt date de 3 ans j'ai tout refait a neuf au moment de mes travaux d'isolation d'intérieur , les câbles passe dans une gaine à l'écart de toute source électrique qui peuvent justement provoquer des soucis de connexion, j'ai vraiment tout fait comme il le faut 3 prises électriques indépendantes + les différentiels sur le tableau électrique idem pour l'étage car je me suis réserver une pièce pour me faire une petite gaming room prochainement j'ai vraiment tout prévu niveau installation , chaque modem et indépendant , les 4 câbles ethernet neuf + cable adsl + prise ( moins d'une semaine) j'ai même essayé en wifi uniquement avec la bbox le problème reste le même, sur le xbox même souci. C'est pour cela que je remets en cause le bbox de mon point de vue perso , et au nombre des sujets sur la qualité de bouygues j'en parle même pas ...... , sinon si d'ici là je ne trouve pas la solution je prendrais mon mal en patiente que la fibre arrive mais quoi qu'il arrive je pars de chez bouygues . Concernant le voisinage je me suis renseigné à côté de chez moi il est chez free et rencontre aucun souci je n'ai même pu tester chez lui, sinon les restes du voisinage dépassent tous les 70 ans je suis dans une cité de vieux encore merci a vous

Thanks, I'm happy if I'm of any help. Alain

Okay will have a look thanks

I meant so you find a percentage that works at all times but a good idea to first test if the variance is due to external factors or just the percentage used

Salut isweety_vz, Si le problème vient effectivement du réseau de bouygues, malheureusement il n'y à pas grand chose à faire ils vont te dire que tout va bien que ta ligne extérieure aussi mais les problèmes persiste c'est les FAI. Il font le coup à tout le mondes je te rassure, après faut voir si sa vient pas de chez toi dans ton logement mais apparemment ta tout vérifié ? Comme ta dit Fraser fait des tests de ping vers ta Bbox et ton netduma pour voir déjà, change de câbles ethernet et de port aussi ont c'est jamais voir si sa vient pas de ton secteur voisinage si ta un voisin qui à un appareil qui est défectueux qui rayonne sur ta ligne sa peut arrivé et sa crée des problèmes sur ta ligne c'est possible. Moi j'ai des problèmes avec ma ligne depuis plusieurs années, j'ai fait plusieurs FAI j'étais chez Orange je viens d’aller chez Free et les problèmes persiste donc sa ne vient pas des FAI mais sur mon réseau quelques par et ils n'ont jamais trouver d’où sa vient. J'avais une ligne instable une marge de bruit qui fessais yoyo bug TV et de son lenteur etc... j'ai mis un onduleur et sa à calmer un peut le problème mais je n'avais pas de perte de paquets tout sa pour te dire sa peut déprendre de beaucoup de chose. Mais je c'est que beaucoup de gens se plaigne de bouygues, mon oncle à l'époque y était et avait les mêmes problèmes et est parti de chez bouygues !!

Thank you 👋

Probably the easiest way would be to open multiple tabs of long YouTube videos and put them all on HD.

I think you'd be very lucky for any manufacturer to give you an end of life date, it's just not really done. In our eyes it's still very new so we're excited to see the software to progress on the router!

Hey @Sunaikinti thanks for the warm welcome! I have a SURFBoard SB8200. It's my own, not from Xfinity. My XR500 does have QoS enabled at the moment, but I disabled it and tried the speedtest again and there was no luck last night. I'm on the most up-to-date Firmware. I'm at work now, but when I get home later I will try the modem reset and then report back. Thanks for the help!

Ok, I will try this out, thanks

Thanks for your help iam getting the hang of it slightly as I readed more and asking questions thanks again for your time and patience 👍

And Someting like this:

I give up on netduma. IF YOU GET THIS ERROR DON'T EVEN WASTE TIME GETTING HELP. THROW THE R1 AWAY AND GET SOMETHING ELSE. It's been over a month now and still nothing.

Hi alix If you have classified games ticked on dumaOS under qos it will give you false readings as it designed to prioritize game traffic. Try running a few tests with it ticked then unticked

@Donovan What happens if you install a non managed network LAN switch between the XR router and the PS 4 pro? I have heard of others seeing problems with LAN connected devices directly connected to a router, however putting in a LAN switch in between sometimes resolves the issue. Something to try. Switches are inexpensive. I recommend NG GS105/108 series, D-Link DGS-105/108 series or HP Pro Curve 1400 series.

also on dumaOS DPP is enabled and connot be disabled but on OG FW it is disabled by default.

GeoFilter in Filtering Mode is still completely unusable in Australia, can't even get passed the Apex Legends splash screen where you choose your data center. I spent hours sending you guys all the mislocated located and incorrectly categorised dedicated Sydney servers via your provided form but nothing's been done with them

Good idea, maybe some kind of pop-up menu for clarification when icons are stacked? I'll put it in the suggestions list.

There is definitely a new firmware coming!

Have been feeling this way as well, a little disappointed at the updates/fixes/releases for the XR500. For such a pricey and Niche device I thought the priority would be a little better. Seems like NetDuma and NG have prioritized product pumping over current customers (XR700, XR300, XR450 all coming out since XR500's release with very few Firmware updates and even fewer additional features or fixes in the same time frame) Not pointing fingers, certainly know this isn't your fault Fraser, just adding a +1 and sharing my agreement in the disappointment.

I totally agree here... Ive seen slow firmware updates before on other brand routers as well but not like this... This approach we have now here with the XR500 is not the right approach at all. When there are issues that can be addressed then they should send out firmware patches once they have them.. Not wait months on end.. Another thing that bothers me is on the Netgear forum I see Netduma posting there to help those with issues.. But I never see Netgear folks post here on Netduma forum.. Theres a disconnect there.. Heres the problem with this current relationship we have here.. If we are on here posting with issues and need further assistance or help we now have to go over there and totally start from scratch with them with issues we are having.. This is extremely important when it comes to a issue where one might need to have there router exchanged for a new one.. Posting here on Netduma doesn't count even though it should.. We shouldn't have to cross post on two forums to resolve issues.. That alone is very problematic.. And by the time one does that there warranty is likely over.. I can easily see this happening.. Moving forward I can only say this.. Anyone new buying a XR500, XR700, and the XR300 id pay close attention to your return policy.. If you get close to your return policy date and are having issues just return the router for a refund.. That will be the safest course of action for yourself.. Don't wait for firmware patches because by that time one could easily run past there warranty timeframe.. And then your stuck!! Zippy.

I’ve had this router for four years and about 2 weeks in I started “tweaking” settings and generally getting into it. Fast forward four LOOOONG years and after waiting for DumaOS For 3 of those years (sat on 1.03 that didn’t work) and what do I find ? DUMAOS on the R1 is garbage !! Constant maxing out of the cpu causing throttling of my connection, having to reboot the thing 2-5 times a day just to get it to work with my other devices. Doesn't really work with Fortnite (the game I play the most) Today it simply refused to accept the (correct) WiFi password! When I bought it as an Early Adoptor , I understood that there would be some teathing problems but after four years it does not work as a router without constant attention! This thing is not fit for purpose !! I would ideally like a full refund so I can buy something that works out of the box. Please can someone comment on this rather than just deleting it. Many thanks Gavin

We are delighted to announce that DumaOS on the Netduma R1 has now moved to Open Beta! If you would like to take part, please complete this form: DumaOS for R1 Sign Up Open Beta means the firmware is available to anyone who wants it, but to stay ahead of any potential issues, we will be rolling DumaOS out in stages on a first come, first serve basis. The first 50 people who submit the form will receive an email with a link to the firmware. Once we know everything is looking good for this initial set, we will email the next set, gradually increasing the number of users each time until the full rollout is complete. EDIT: The staged roll out is now complete. Thank you for your patience. If you have signed up but did not receive the email with the download link then please CHECK YOUR EMAIL SPAM (if using Gmail, also check your 'Promotions' tab. In the rare event your email program has completely blocked our email, please either sign up again using a different email address, or post here to let us know. If you have not signed up yet, please do so here: DumaOS for R1 Sign Up Reaching this point is a big step in the roadmap of DumaOS. We have some awesome features that we are already developing. These will be released in a series of ‘Milestones’ – we will be announcing more on this soon. Many thanks to all our closed Beta Testers who have been absolutely amazing at getting us to this point. We couldn’t have done it without you guys. Finally, a big thank you to all of you, the Duma Army, for your support and patience. We appreciate this was a long development road, far longer than we expected, but we never lost our resolve to bring DumaOS to you. We hope you love it. Thanks The Netduma Team To discuss this Open Beta, or ask us any questions, feel free to post in this thread. If you have received the firmware upgrade file and need support, please visit our dedicated subforum here: http://forum.netduma.com/forum/105-dumaos-on-netduma-r1-support/