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Hi Everyone, We hope you and your families are keeping safe. The virus is going to be a challenge for everybody, but at Netduma we are doing everything we can to power through it. Some of us are now working from home, but we will not let it slow us down in delivering DumaOS 3.0 to you. After all, the quality of your online gaming & home network is an even higher priority than before! We will also be keeping all our support channels open as usual in case you're having any problems. The whole team is safe and we hope you are as well. The Netduma Team

IPV6 is coming! We’ve got it working on our development units

Pingplotter is ICMP ping and games like battlefield measure their loss on UDP packets. When there is traffic congestion across your ISP etc, UDP packets are the first ones to get dropped. Because UDP packets do not get resend while TCP/IP does. So that could explain why pingplotter is fine and your UDP traffic isn't.

We've made notes of everyone who has expressed an interest in the beta. We may make an official list closer to the time for people to sign up to.

Hey, welcome to the forum! As Zippy said switch NAT to Open in WAN Settings to prevent any NAT issues with your consoles. For WiFi I would suggest you use a WiFi analyzer - you can download one on your phone - and find the least congested channels in your area and then switch to that for 5GHz - leave 2.4GHz on auto. Make sure you disable Smart Connect to do this. The disconnect may have been a one off hopefully but as suggested hold the reset button in the back of the router down for 25 seconds and release then wait 1 minute before accessing the router again to setup. Also I would recommend you follow our optimal settings guides to ensure you set it up correctly and understand how the router works. http://support.netduma.com/en/support/solutions/folders/16000090646 It will only enter recovery mode for use with TFTP if you hold the reset button before you turn on the router, if you hold it down for longer when it is already on then this just ensures it factory resets correctly.

The Future of DumaOS: Version 3.0 Last year we released our first major update for DumaOS, Milestone 1.3. You guys loved it, so we quickly got to work on the next milestone, packing it full of features to make your router even more powerful. This next milestone will instead be a new version, DumaOS 3.0, and it marks the biggest leap forward in our history. It will contain a huge amount of features never seen before on a router. Instead of just sending out each of the features piece by piece, we needed to wrap them all up into one giant release. We will explain why soon 😉 (but don't worry, we're not doing an EA!). We know you guys will want to get your hands on 3.0 as soon as possible and we are working very hard to make this happen. But until we are sure, the release date is ‘to be confirmed’. But in the meantime, here is a teaser one of the many features coming to your router in 3.0: Data History. With Data History you can see how much bandwidth you’ve used over time and drill-down to see which devices and/or applications are eating up all your data or find out how many hours you spent gaming over the weekend. If you are under a data cap, you can also see if you are nearing your monthly limit. This is just a small glimpse into 3.0. We will be gradually revealing more features over the next few weeks so keep an eye out for more announcements. One final thing, we launched DumaOS Insiders yesterday. This will be a private subforum where we share first-looks at features we are currently working on and using your feedback to shape them. There are only a few spaces left, so sign up here if you haven’t already: https://forum.netduma.com/topic/29480-sign-up-to-dumaos-insiders/ Big things are coming. Thank you for your support. The ND Team

I have a feeling it will be fixed, because we've done a lot of changes to Device Manager, especially on the backend.

I've just read through this thread I think you really need to push for a product replacement or your money back. You've already wasted enough of your time.

There isn't a scheduled reboot feature in modern Netgear routers as far as I know, although I could be wrong, my R7800 and RAX120 dont have that feature in the settings at all. The old prossafe/prosecure models don't even have that from what I can find online either.

Ok. Hopefully that’s it.

CoD is broken. It dosn’t have anything with skills to do. Without connection on your side your pointless. The Game plays diffrent on what settings you play with and who you play with. Playing solo strict played well on my older router then my newer ones. Playing party is random depend on who you play with and what settings they are using. Hit detection is going to change if your mate changes his QOS settings next game. (Its true I tried it today) And yes game is really random and these youtubers have the ”right” settings and ofc they are good but without the right settings even I’am pointless. It’s nothing wrong with our connections, its the game own ”lag comp” bullshit. Broken game.

Captures from playing SOLO Warzone on PS4

It wouldn't actually surprise me if the bigger YT streamers have SBMM turned off in their matchmaking. Makes more and more sense to me, since a lot of them get paid to stream like now when a new game releases.

Like I said before I rely on you smarter folks on this stuff cause I learn from you on work arounds, etc.

Hopefully Fraser this is something Netgear and DumaOS 3.0 will fix together as a whole. I cant blame the Op for being upset and very disappointed. It comes down to how much time one has to fiddle with this router that really starts to eat at ones nerves. And its not like there a cheap router. Even if it was a cheap router it should handle basic DHCP work. Its a shame to see this really. Im surprised that Netgear hasn't been quicker at a fix for this. And its a shame to see new people come to the forum with the same issue. One thing to note also is in the Op's logs his DNS servers are being tagged as some sort of DoS Attack TCP/UDP Echo. Makes me wonder if that also is adding to his issues. Its clearly not normal to see his DNS servers in the logs like that. 74.40.74.40 and 74.40.74.41. He might be able to add a port forwarding rule to help clear that from the logs. And who knows it might help keep his router to be a bit more stable.. Even if this isn't and issue it makes me wonder if there is filtering being done on his DNS servers. Ive also tried this awhile back what I believe you have mentioned also Fraser at disabling DHCP once one has there Ips reserved for all devices. And once one loses connection sometimes a simple power cycling of just the router tends to get it back online. But even that im sure varies per user and type of setup one has. Hopefully the Op hangs around! 👍 Zippy.

Yes I'm 100% certain nothing was being used during this time as I was asleep. I've actually ordered a modem from ebay, apparently it seems to help people's problem as its g fast compatible. Will report back next week when it arrives.

Welcome to the forum! We haven't got an official sign up list at the moment so this is sort of an informal who's interested thing at the moment. Glad you're both interested in testing!

I didn't think that the R1 had the capability of running as a modem?

Thanks Zippy appreciate ya! Yes it said all of the above stale Error in parsing line in ARP table. I did a factory reset. Seems better for now! Thanks again!

I've now owned the XR500 for 1.5 years and to this day: No IPv6 without killing off the QOS. No USB printer support. Incorrect network activity stats. No control over VPN settings. Bugs and glitches in the management GUI. Very questionable QOS performance is some games. Very poor update support. At this point this product should be considered as abandonware. Netduma's/Netgear's lack for transparency with such a vocal community is truly disturbing. There are other manufacturers with devices out there that have a much more active support than Netgear/Netduma and according to my preliminary research, as good, if not better implementations of QOS and AQM. I am no longer actively using this router and will soon be totally replacing it. Hats off to those of you who will be sticking around for the long haul, still beta testing a 2 year old AC router.

if you haven't figured it out from my previous reply. the router sometimes stops permitting internet traffic to the devices on the network, access to the router is still there but no internet. the issue resolves as soon as the router has been rebooted.

Hello, My XR500 has developed an issue where it seemingly locks up and reboots approximately every 20 hours, sometimes less. I don't exactly know when it started happening but it's very noticeable since I started working from home 2 weeks ago. It worked great for 11 months and as far as I can tell nothing changed. There are more devices connected all day long and my brother got a new phone but I doubt a couple more devices on the WLAN would cause it to blow up spectacularly. When it happens all devices lose internet connection (and DHCP if I try to reconnect a device before the reboot) and the router's web interface is inacessible. After a few seconds the power LED turns red then it reboots and resumes operation seemingly normally. What I tried: Factory reset with .56 Downgrade to .40 Factory reset with .40 Downgrade to .32 Factory reset with .32 Every factory reset the only settings I change are: SSIDs/passwords LAN IP (from .1 to .88 because that's what I used on the old R1) Static IPs for my home servers Port forwarding for these servers Static router IP Disable UPnP My setup the XR500 connected over ethernet to an Orange Livebox 4 that really only does FTTH modem. XR500 is DMZ'd for gaming purposes. I did do a bit of dust cleaning inside the router with compressed air but it was clean already so no overheating issues. All IPv4 as IPv6 seems to break DumaOS to the point I get catastrophic packet loss on my computer. So if anyone has an idea, or if there is a way I can access the pre-reboot logs to take a peek that would be great! Rally

so like an idiot I went and a bought 3rd XR500..... brand new router in less than a month it did the same internet cut off even it showed it was receiving internet twice. now I am starting to see again the same issues (sawtooth pattern in pingplotter like if it was congestion, inconsistent speeds, high jitter, higher ping) which I thought was my ISP but after running a test it is not my ISP. I ran a test as soon as I saw this happening I unhooked the PCs ethernet cable going to the router and plugged it into the ONT box (without resseting the ONT box) and ran a test on ookla speedtest and pingplotter. I didnt get no sawtooth pattern on pingplotter it was actually running normal. I ran some test on ookla speedtest and speed were pretty consistent jitter was always between 0.30-0.70 and ping remain a 1ms-2ms. I turned the router back on plugged the PC ethernet back into the router and what did I get? sawtooth patterns on pingplotter, inconsistent speeds in ookla with a jitter of 2.38 and a ping of 5ms-7ms. (I know it is not much but I am having issues when I play online for that I return the router which costs $300 for that I buy a $100 regular router or an ASUS which I really think about doing) so the issue is not a broken router or defective router if thats the case then you guys are sending out broken routers even when we calling and exchange them. the issue is an EXTREMELY buggy and broken .56 firmware. is there a firmware that is working properly? I know .32 is compromised on the XR500 sooooo I mean when is this new firmware coming? some dont have the time trying to figure what will work, some of us have to work from home and since the virus most of us have to work from home. do we have to file a complaint so that NETGEAR can send out the update?

Hi there - everything you’ve tried is very logical. The fact it’s breaking still post downgrade and factory reset unfortunately suggests this is a hardware issue. You should still be under warranty if you’re within 1 year. I recommend you contact Netgear for a replacement and apologies we can’t be more help - you’ve already tried everything I can think of suggesting.

BS. Haven't been an update for CronusMax for years and lag switching doesn't work in this day and age so duno where you heard that rubbish.

Why not just try both? I have 500/500 connection as well and I can easily achieve that on my devices in the same room, 300ish on the other end of the house. I have used the XR500 wifi for gaming as well, cable is preferred but it worked fine for me on wifi with PS4. If you plan to get another cable tomorrow or something, just use wifi for a day. Otherwise just install the CAT5 cable. You can easily swap to wifi from the menu.

Massive packet loss might be down to what’s going on at the moment. COD servers are not great anyway but given that the internet is under strain which kind of shows on the plotter test.

You might get better range by turning off SmartConnect, and then turning off the 5 GHz channel. Forcing your devices to use the 2.4 GHz channel will improve range compared to the 5 GHz channel but will decrease speed a bit

That's great! Cheers guys

Thanks! Yup, I am definitely signed up. I tried to do it again prior to posting here and it said I was already signed up.

Thanks I’ll try both and see what I’ll get and post results.

I had the same yesterday, I noticed away from home that network had dropped. A simple reboot of router was required and all is back. So far it seems fine.

I want to test for UDP jitter/packet loss as FIFA and NHL keep lagging and I want to make sure there is nothing within firewall/settings in XR500 dropping packets. ICMP tests are fine, but they seem fine even with the Virgin HUB which is bad anyway.

SPRAY N PRAY, and give me that ultra

Also sent u in a private message.

The ping in CoD is bullshit if your settings arent right. Connection is random depends on who you play with. I found some stable settings with my friend duo in hc on bo4 which worked mostly all time. Then my third mate got the game today and we had hard time playing again. Everyone tried to host but the bs was still there. The experience I had was "weird recoil" and "delay" on 30ms. SO the fix was I changed the router til i found it was working for everyone us three. The ping is only great if you have connection on your side. If not, the ping 30 ms feels like 100 ms or like everyone says, 1-2 sec delay or "they see me first". If you have good settings you can still kill the ppl who pre aims around the corner. If you have bad settings you will get "instamelted" or "they will see you first".

Hi When I have to do a factory reset and I have done plenty (a bit annoying) I start afresh and not from a backup. If there is anything else you need let me know.

I can totally understand the frustration, unfortunately I'm trying to find a solution to a problem that likely needs a firmware fix. I'm sure 3.0 will fix issues like these for people Good suggestions as well.

nope im good im done with router or any netgear. thank you anyways

I have the same socket. Its a DSL socket, not for ethernet but you can buy a dsl to ethernet adapter. I have two of them and don't have any problems.

I'm anxious for the new release. The people working on it have hyped it up quite a bit. Being part of the beta testing would be fun and engaging. Looking forward to more news of the release.

You the best my man!

It was the EU open door policy 😂

We will fix the DNS leak, PPTP would likely come later though.

When you reset the router with the pin hole, how long you hold down the button matters. I don't know why this is never discussed? When you hold down the reset button, first is starts to flash orange after 5-7 seconds. This is a factory reset at this point. If you hold it longer, it will flash white. This is now recovery mode. Now you can use a tftp program to flash the firmware. I'm not sure if this is accurate? Maybe Fraser can clear this up?

I like this idea, we're planning on adding more security focused features to DumaOS in future. Right now we are mainly focused on the gaming market but if/when we decide to expand from that, this would be a great step. Thanks for the suggestion!

We've been whitelisting and moving lots of servers around, but we haven't updated the server definitions in a little while. I'll be sending out another cloud update this week.

Agreed, however I don’t think it’s happening. I mean if you take a look in this forum it’s the same problems over and over and not even a hint of a hotfix. Only a promise that things *might* be better in DumaOS 3.0.

But maybe there could be a feature where you can have the ability that when you mess with bandwidth allocation you can set a device to have like a pinned number on it & when you put bandwidth on other devices it takes away from everything else you don't have pinned for example lets say I put 8% on my XB1 & pin it it'll never try to pull the 8 & will only have to work with the 92 from other devices left over

Interesting, cheers for the suggestion SturmButcher