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Showing content with the highest reputation on 05/10/2019 in all areas

  1. 2 points
    Thanks Alex & Fraser for the support 🙌 Gonna update it now 👍 😎
  2. 1 point
    Perfect, thank you. hopefully it all continues to work now and time to find an access point. Although the wifi has gone slightly faster now I still want a dual band wifi. Thanks for all the help.
  3. 1 point
    There is an options button in the Bandwidth allocation window, this opens a side panel where you can toggle Share Excess. If you disable this, your slowed down devices will never take more than their limit. You have to untick this box separately for Download and for Upload. The Share Excess option is intended to allow devices to use extra bandwidth when the network isn't busy, but in your case you probably want to disable it. Hope this helps!
  4. 1 point
    The device list is populated from MAC addresses, which is why LAN and WiFi connections from the same device will appear as separate devices.
  5. 1 point
    stalker4hire-

    Weird issues

    Fraser if you really want to support this service and fix a large issue with features here is the ticket number. I have given them full permission to give you details of the testing and help work on this issue since it's a supported VPN. I'm sure you'll have to prove your credentials and Netduma position and all but it would be worth it. Pure VPN ticket id 1390765.
  6. 1 point
    stalker4hire-

    Weird issues

    @BIG__DOG would you be so kind as to test on your end? Do you have port forwarding setup on your pure account? If not they'd be happy to let you test I'm sure, as a representative of an approved router listed on their site. If you have any questions about the test setup let me know. Pretty straight forward. Download port listener app, choose any port you want, hit the listen button. Create firewall rules for the port. Go to canyouseme.org and test it. Then throw up your vpn in openvpn mode and test again. Still OPEN. Now same server but use the hybrid VPN setup within xr500 menu. Not open. Proven and done.
  7. 1 point
    stalker4hire-

    Weird issues

    It's not about the game Fraser. I'm using a port listener to test with and can verify that all works well and ports are opened as long as I am not using VPN via the xr500. When I connect to the exact same server address and udp port through purevpn app the ports are open. They can and have been verified in realtime by myself and purevpn Sr. Engineer. I realize most just lump everything into the same old story that you will get moderate or strict NAT but you shouldn't if the VPN server and service allow for port forward or in my case all ports open. The only time it's an issue is with the XR500. It works on two different ISP with edge routers, dd-wrt as well as openwrt routers. If we couldn't open ports via VPN and just said oh well it's always going to be strict or moderate then half my company would not be able to stay connected across the US. If I can prove the ports open behind the VPN on other routers, their windows app, and the forwarding rules work with the xr500 WITHOUT vpn active then that only leaves the XR500 to be the culprit. There's nothing else to blame as it's all been proven working otherwise.
  8. 1 point
    Netduma Fraser

    no internet

    It looks like you have IPv6 enabled so disable IPv6 completely and then redo the DMZ and see if it will allow you to just enter the IPv4 address.
  9. 1 point
    Netduma Fraser

    Recommend

    No don't worry about that, it's fine. Sometimes packets will get dropped if they're not needed as well so it's not always bad to have unprioritized packets but if you're getting a lot then it would likely be packet loss.
  10. 1 point
    Hi Yam, I sent you a private forum message with the link, hope this helps!
  11. 1 point
    BIG__DOG

    VPN issue

    Now that Netduma are aware and are working on a resolution for this issue I shall close this thread!
  12. 1 point
    BIG__DOG

    VPN issue

    Hi Glad your issue is sorted. I do not use a vpn on the router level as only use it on pc for select uses which is why I use the app.
  13. 1 point
    BIG__DOG

    VPN issue

    Hi, I do not or advise against gaming over a vpn. There is a lot of extra lag created due to the rerouting of your packets and the extra layer of encryption. I only use a vpn for a few select uses on my pc and do not use it on a router level.
  14. 1 point
    Not to worry Yam, I've let Alex know so he'll send you a new email likely tomorrow.
  15. 1 point
    Netduma Fraser

    VPN issue

    Yeah it should be so we'll take a look at what has changed and update it. Glad the workaround worked.
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