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Member Since 12 Jan 2016
Offline Last Active Jul 07 2018 08:51 PM

In Topic: Submitted support request but no response after 6 days

12 June 2018 - 05:36 PM


Hi guys, I submitted a support request about a week ago for an issue I'm having with my XR500 but I have yet to hear anything back.  Is this normal?  I'm still in the 90-day support window.  Does anybody have an email address or phone number I could use to follow up?  Thanks.

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Good luck.

In Topic: R1 DumaOS Briefly Delayed

12 June 2018 - 05:35 PM

The only UPDATE they had was on April 16th 2018 saying that it was delayed for a few weeks.  4 more days and it will be 2 months since their delay.  The allotted weeks time they said has come and passed.  Good job NetDuma. 

In Topic: R1 DumaOS Briefly Delayed

01 June 2018 - 05:38 PM

We already paid $200.00 for the R1 and its supposed to get the DumaOS for free....So why spend another $300.00 just for the DumaOS?  That is really what your paying for is the DumaOS the specs you can find other routers with better specs for cheaper.  So in the end $500.00 for the NetDuma software and DumaOS is a bit crazy.  Unless you have money and enjoy paying for the same thing twice or 3 times.

It is an issue when said update remains vapourware after 2 years with little in the way of information or support. There's nothing entitled about expressing disappointment that a promise has not been delivered and a deadline has been missed with no follow-up.


Honestly, I'm thrilled with the Netgear partnership because on top of the vastly superior hardware and AC wireless / WPS support, the XR500 router has back-end configuration options like a DMZ and internal / external port mapping typically found on other routers but absent from the R1. So a big tick there.


I've just unboxed the XR500 10 minutes ago, plugged it in, logged into the backend, changed my LAN back to 192.168.88.X, renamed the SSID and boom...my network of close to 80 devices is back up and running. I was expecting to spend the entire day troubleshooting.


DumaOS is gorgeous, I'm really pleased with it and it's easy to see where all of the time and effort over these past two years has gone. Naming the DumaOS release A7Legit is a really nice touch, so kudos to the boys there.


But at this stage, I'd rather Netduma come out and say "If you want the full DumaOS experience, upgrade to XR500" than pretend the R1 is going to get anywhere near close to the XR500 experience, if at all possible on the old hardware. At a glance, DumaOS eats too much CPU and RAM to be viable on the R1 without cutting some serious corners.


I appreciate that NetDuma is stuck between a rock and a hard place by offering DumaOS support for the R1. I would encourage anyone who can afford to, to simply bypass this mess completely and fork out for an XR500. A token gesture of a discount would help ease the pain and set a positive tone for the future.


 If anti-jitter and anti-spike find their way to the XR500, all is forgiven. If I can get colour-coded peers on the Geo-filter and selectively block them based on Ping, I'll be in gaming nirvana!

In Topic: R1 DumaOS Briefly Delayed

18 May 2018 - 08:24 AM

No more than few weeks has turned into a month. I wonder if a month will turn in to 6 months and then 6 months into a year!

In Topic: R1 DumaOS Briefly Delayed

24 April 2018 - 02:21 PM

can someone tell me what happened to the open beta of dumaos?

It never happened.