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using a vpn requires encryption and rerouting of traffic therefore it causes your speeds to drop and can also cause a ping increase, sorry but there is no solution for it as it is the nature of the beast when using a vpn! That goes for any router that is used for vpn.
if I remember rightly you just switched over from virgin to bt ( i maybe wrong) but if that is the case you may find it benificial to get a separate modem (hauwei hg612 if THE choice) and then connect your duma to that and enable pppoe on the netduma as EVERY username and password login for BT is the same............you can go 1 step further and get an unlocked hauwei hg612 from ebay (which I have) and have that handle the pppoe login for you and just connect the duma to it!........quite a few members on here also use this method!
someone who has verizon will post on here or someone with more knowledge but if this is correct then you are the 1st person ever to have this happen to as the netduma is not a cheating device at all. have you tried connecting another router in place of the netduma? I really can't believe what I have just read to be honest!!!
i have had the netduma for 18 months and i am on psn also and I am fine here in UK.