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Victor-Yout

Victor-Yout

Member Since 31 Dec 2015
Offline Last Active 33 minutes ago
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#179119 R1 DumaOS Briefly Delayed

Posted by NetriX on A day ago

I think this topic has generated a lot of interest!!!!! ;)

 

But no interest from Netduma employees, at least none important enough to warrant a response. #BadPR




#179028 R1 DumaOS Briefly Delayed

Posted by Sci0n on 2 days ago

LMAO at zealot, but whatever.

 

Dude asked a stupid question which got the answer it deserved.

 

I'm not going to slam you as a crybaby either, you're entitled to your opinion, everyone is. However some people are reacting as though their lives depended on it, they need to get a grip, it's a piece of router software. 

 

My take on the delay is that once DumaOS was announced at some point afterwards they were approached by Netgear, that would have massive business opportunity for Netduma, too good to walk away from. After all Netduma is a business, THEIR business.

 

They obviously knew this would delay the release of DumaOS on the R1 but couldn't tell us about collaboration with Netgear as it was top secret.

 

Clearly mistakes have been made, the obvious one being setting dates that they couldn't meet, they need to learn from that.

 

IMO the biggest mistake they made was offering DumaOS for free to start with. Iain & the Netduma team have been developing it for years now, they must be mad to offer it for free, especially to people who don't appreciate it. Hopefully they are taking all your comments & complaints on board & have realised that all this hard work isn't worth it.

 

They should either charge for future software releases (not firmware updates) or release them installed on new routers.

 

If that's the route they decide to take, you only have yourselves to blame.

 

Clealry your dumb as the come.

 

Yes its THEIR business, but remember a business is bulit on a customer base. Which right now Netduma is pissing on their consumers/ciustomers as they keep delaying updates.

 

Yes the deal with Netgear was top secert but again remember Netduma business was built off the R1, so when their consumers/customers are told about DumaOS and cant wait for it only to find out Netduma have done a deal with netgear for a new router that would have DumaOS on it,  and that R1 users will have to wait for the upgrade, can you see why some are pissed?

 

Then to top that off they delay the upgrade again for the R1 users currently, stating it has to be albe to be backwards compat. Yet the R1 does not support any backwards compatibility (nor has it ever) so why now?

 

With people knowing this you can see why they have made assumptions on this matter. Also when your business is built on a product being good and affordable then Netduma need to be on the ball as it has been proven that there are routers out now that do a better job than the R1 without the DumOS (dont know about the XR500) which cost less than the R1.

 

So Netudmas customers are entiltled to vent or say what they feel, maybe instead of being an idiot, next time be supportive and understanding of how some of their customers feel about the delay.




#178975 R1 DumaOS Briefly Delayed

Posted by EricSe7en on 2 days ago

Ok you are perfect and live in a perfect world then. Everything goes exactly as you plan in life and in business. Makes perfect sense. :mellow:


Not at all.

When things do go wrong, I explain properly to my clients in good time. I communicate with them, I empathise and try to feel their frustrations. If I don’t get the job done, I don’t get paid, so maybe I’ve got to be better?

What I don’t do, is tell them something is wrong, give a vague reason, set a vague deadline, then go into hiding.


#178945 R1 DumaOS Briefly Delayed

Posted by raikun on 2 days ago

I'd be more than happy to define the term 'a few weeks' for you.

 

According to the Oxford English Dictionary, the definition of a few is a small number of.

 

Definition of a week is a period of seven days.

 

Hope this clears things up for you.

 

There's company advocates and there's you. 

I understand being faithful to the Devs but you're not doing yourself any favors shooting every post down with snarky replies.

The fact of the matter is, I bought a product and as much as I have a prerogative to be satisfied and content with the services provided by said product, I also have a right to express my dissatisfaction and/or indignation if the product owners promise something and don't deliver.

Do they have the obligation to provide a new OS? Not at all, they did that out of their own free will, and perhaps they shouldn't have promised to deliver something that they clearly cannot.
But once it's out of their mouths, I can 100% hold them accountable if they fail to comply within the time frame they mentioned. 

Things happen, last minute issues do appear, but clear communication is key, because, let's face it, alienating the same folks who built their success is never a good idea, and a forum post, mere hours before the promised OS release is not a good business practice, and even you have to agree on that.

Although something tells me you're just gonna slam me down as a crybaby, and keep on being a Netduma zealot. 




#178921 R1 DumaOS Briefly Delayed

Posted by XSXS on 3 days ago

 

Hi Duma Army,
 
We need to announce that the free upgrade of our new software, DumaOS, for the Netduma R1 will need to be briefly delayed due to unexpected requirement from our Legal Team. Our lawyers have advised that DumaOS on the R1 must be backwards compatible.
 
In other words, if you install DumaOS onto the R1 you should always have the option to reinstall the older R1 firmware if you prefer to go back. We had not designed the DumaOS integration with the R1 to allow for this as DumaOS is superior. But based on legal advice we now must redo the integration to allow for this. It should take, at absolute most, a few more weeks. Nothing more as we have everything else working.
 
We realise you have been waiting patiently for this upgrade and this last-minute delay is frustrating. Our entire development team is working flat out to get this last bit fixed as soon as possible as we really want you all on DumaOS.
 
For what it's worth, we're as frustrated as you are as we can't wait to start making lots of new R-Apps (features) for you all. 
 
We will get this last piece done as soon as possible and then it will be full steam ahead in delivering an explosion of new DumaOS features for you all.
 
Thank you for your continued support.
 
The ND Team

 

 

Luke, I hope you are being honest here because if you are not that is no way to treat your customers. All I ever wanted was the truth.




#178920 R1 DumaOS Briefly Delayed

Posted by EricSe7en on 3 days ago

Just a quick question to those who "do not understand the frurstration"....

Do you guys run a business or a company of any kind ?

 

I do mate, and if I treated my paying clients the way this lot are treating us, I probably wouldn't have a business left.

 

Even if I didn't, it wouldn't matter. The point is that at the most basic level of customer service, you behave in a manner that's respectful to your customers. That isn't happening here.

 

All the nonsense about not complaining is mainly from people who just want to make themselves look good. Every single one of us has a right to feel frustrated, in the same way that we have the right to feel pleased or in some cases, euphoric about the R1. I have the right to feel frustrated, you have the right to be apathetic, you own your feelings, and I'll own mine.

 

There's a huge lack of communication from the devs, and the whole team are incapable of empathy or understanding why people may feel frustrated.




#178856 R1 DumaOS Briefly Delayed

Posted by Sgt-Greco on 3 days ago

10 pages already, approx 200 posts, tons of questions and speculation.
Admin replies: ZERO.
Sorry, but this is the definition of "fishy" gentlemen...


#178836 R1 DumaOS Briefly Delayed

Posted by Wallenberg on 3 days ago

Waaay back i told the devs not to announce anything, let alone go public with release dates unless they were absolutely certain that they could deliver..

I did this a couple of times, practically begged them not to do that.. So they deserve some backlash imo.

 

Also, i keep hearing: It's FREE, It's a FREE update, you should be glad.. FREE FREE and FREE.

Yes, I am happy about that. But then again, Why would it not be free? It's a firmware update, big or small it's still just a firmware update.

Name one company that charges money for a firmware update? We bought their product, and it was not exactly cheap so of course we should get the latest firmware for free.

 

To quote Bricktop: "Of course fcking of course"  :P

 

[YT]




#178792 R1 DumaOS Briefly Delayed

Posted by thegaurdian1 on 4 days ago

So, I've been reading these comments for the past 24 hours about NetDuma once again postponing the date for the new OS, and even though I'm highly upset about it, I can't complain as this has happened in the past.

 

This whole argument on both sides is a bit ridiculous, but on some levels understandable. I understand why people are upset, and I also understand their complaints, which I think the mods are not completely understanding the business logic behind one of the complainers comments (no hard feelings, and not to insult). BUT... I do think the mods are being somewhat mature in their responses instead of the typical "You guys suck, its not out yet blah blah blah" response. 

 

To defend the complainers, I agree with the fact that we've been waiting (including myself) for almost more than two years now since we've heard that DumaOS was going to be released. The reason for the release was because Netduma wanted to change the gaming router that no other router company could accomplish before, which was no lag spiking, no bufferbloat problems etc, and everyone jumped for joy and pissed themselves waiting for an arrival of this update. The problem: Netduma has said time and time again that they would release it in Fall 2016, Spring of 2017, another date, and again today, still with no update. To defend one of the comments made by a complainer, as i remember, his complaint was from a business aspect, explaining that customers should not be waiting this long for an update, especially if they have said over and over that it will be released soon. In the business world, this is terrible communication and marketing and I can fully agree that maybe there should be a change in better communication.

 

To defend the mods perspective on the situation, I can agree with them on the fact that everyone in here is being childish as all hell over it without even being able to state any logical argument to prove themselves (only a couple in here have been able to do so). I can agree that Netduma might be making a bit of an excuse over this just a tad, but I don't think they would purposely be lying to the customer just to support them buying the new Nighthawk. Even if they ARE giving out DumaOS for free in the near future, understanding business, don't you think that they might be making something out of giving it for free? like more purchases of their routers for the new OS?

 

What I'm not agreeing with on both sides, which happens very often on these forums, is that the mods and the customers can never get along, or ever come to an understanding when it comes to specific opinions on certain matters (Yes, I've run into a problem with a mod myself, who will be unnamed, but problem was solved and him and I are okay now). By everyone arguing over whos mature, whos not, why is it not released, blaming the company, blaming customers, blaming mods and staff etc, you're not getting anywhere by arguing. At this rate, just let Luke and the rest of the team do what they have to do to finish the product and their problem with this, and we should hopefully have it soon.

 

Now, someone said that Netduma should release the product with an agreement that allows us to have it without the BC temporarily to fix this problem. Now THAT I agree with, but I doubt it will happen. 

 

Sorry, but this had to be said. :)

I disagree with you.  I think NetDuma would absolutely purposely lie to the Duma Army.  The reason I come to this conclusion is the fact that they waited 1 day prior to the launch of DumaOS on the R1 to delay it.  You, the moderators and everyone else who can be reasonable has to understand that this issue did not prop up on April 16th 2018.  I refuse to believe that supposedly this got overlooked until the day of the launch.  Also if that is the case I am sure same was required when they launched with NetGear XR500 backwards compatibility etc.  That was 2 months a go now I believe correct me if I am wrong * I could be wrong about when the XR500 launched*.  With all that said I believe they knew in advance but they bought themselves time and hoped they could fix it.  They couldn't fix it so they delayed on the day of the launch.  I would be less upset if they just said 2 weeks a go we need more time but no they do it on the last day.  Also they didn't delay it to a specific date they simply said its delayed at most is a few weeks.  What is a few weeks?  It was delayed in 2016 to 2018.  Private beta apparently happened for the DumaOS but never did the Public Beta.  They never said Public Beta would not have taken place.

 

I also signed up for e-mail notifications about the DumaOS on their site and never once did i get an e-mail about anything period.  So yes I believe NetDuma has purposely lied to us and will continue.   This is just my opinion and conclusion I have come to.  Personally I hope I am wrong because I want NetDuma to succeed but I also want to hold them accountable to if nothing else but their own DAMN timetable/schedules.

 

Thank You




#178741 R1 DumaOS Briefly Delayed

Posted by ChriscomIT on 4 days ago

So, I've been reading these comments for the past 24 hours about NetDuma once again postponing the date for the new OS, and even though I'm highly upset about it, I can't complain as this has happened in the past.

 

This whole argument on both sides is a bit ridiculous, but on some levels understandable. I understand why people are upset, and I also understand their complaints, which I think the mods are not completely understanding the business logic behind one of the complainers comments (no hard feelings, and not to insult). BUT... I do think the mods are being somewhat mature in their responses instead of the typical "You guys suck, its not out yet blah blah blah" response. 

 

To defend the complainers, I agree with the fact that we've been waiting (including myself) for almost more than two years now since we've heard that DumaOS was going to be released. The reason for the release was because Netduma wanted to change the gaming router that no other router company could accomplish before, which was no lag spiking, no bufferbloat problems etc, and everyone jumped for joy and pissed themselves waiting for an arrival of this update. The problem: Netduma has said time and time again that they would release it in Fall 2016, Spring of 2017, another date, and again today, still with no update. To defend one of the comments made by a complainer, as i remember, his complaint was from a business aspect, explaining that customers should not be waiting this long for an update, especially if they have said over and over that it will be released soon. In the business world, this is terrible communication and marketing and I can fully agree that maybe there should be a change in better communication.

 

To defend the mods perspective on the situation, I can agree with them on the fact that everyone in here is being childish as all hell over it without even being able to state any logical argument to prove themselves (only a couple in here have been able to do so). I can agree that Netduma might be making a bit of an excuse over this just a tad, but I don't think they would purposely be lying to the customer just to support them buying the new Nighthawk. Even if they ARE giving out DumaOS for free in the near future, understanding business, don't you think that they might be making something out of giving it for free? like more purchases of their routers for the new OS?

 

What I'm not agreeing with on both sides, which happens very often on these forums, is that the mods and the customers can never get along, or ever come to an understanding when it comes to specific opinions on certain matters (Yes, I've run into a problem with a mod myself, who will be unnamed, but problem was solved and him and I are okay now). By everyone arguing over whos mature, whos not, why is it not released, blaming the company, blaming customers, blaming mods and staff etc, you're not getting anywhere by arguing. At this rate, just let Luke and the rest of the team do what they have to do to finish the product and their problem with this, and we should hopefully have it soon.

 

Now, someone said that Netduma should release the product with an agreement that allows us to have it without the BC temporarily to fix this problem. Now THAT I agree with, but I doubt it will happen. 

 

Sorry, but this had to be said. :)

Don't want to down talk you, as I clearly get your sight. But the slight mention of bugs in this thread is censored. So how to prove this "childish" logical arguments?




#178707 R1 DumaOS Briefly Delayed

Posted by ChriscomIT on 4 days ago

Yes you are a failure, fact and no need to imagine. I don't need to be a mod to call you out. Just be patient and stay in your room child.

 

Dude, whats your mission actually? The only kid I can see here is you. Please stop insulting people with your "child" attitude.




#178701 R1 DumaOS Briefly Delayed

Posted by Antarcticbeef51 on 4 days ago

I totally get everyone’s frustrations over the delay, I was as excited for DumaOS as everyone else but I bet the Netduma team are as equally frustrated as the rest of us.

In my opinion the backwards compatibility will be a good thing, it gives people the option to find what works best for their particular setup. Some will prefer DumaOS and others will prefer the R1 in the same way people already prefer the XR500 over the current R1 OS and vice-versa. That choice can only be a good thing.

 

 

I agree, backward compatibility will be a very good thing.

 

I don't understand how there was ever going to be a beta if it was impossible to downgrade back to the original firmware if there was a problem. But the decision to add backward compatibility was just made yesterday. The beta was promised numerous times over several months so they must've been pretty sure that it was possible. 

 

If, at the time of all the different beta teases, Netduma wasn't looking to add backward compatibility functionality, they would've stated that in at least one of the beta announcements right? Something along the lines of, "Beta is soon! Warning: If you participate in the DumaOs beta you will not be able to downgrade back to the original firmware in the event of a problem" would be expected.

 

If not in one of the beta teasers, surely they would've said it one of the times they had to announce the delay of the beta. I remember an announcement/comment about the beta being delayed that said something about it being a "real" beta which could include some bugs, it wasn't a beta like COD which is basically just a trial version of the finished game. If that's the case, I don't see how they could've been so serious about a community wide beta if there wasn't any real backup plan if there were catastrophic problems. Obviously that beta never happened, but it was hinted at long enough and enough times that it's fair to assume that Netduma wouldn't keep promising something that was that risky.

 

TLDR:

If the decision to add backward compatibility was made yesterday, how could they have hinted @ an open beta in Fen 2017 without their legal team voicing their concerns from that time up until yesterday? Especially when the beta would've been much less stable than a full release. It defies logic.




#178692 R1 DumaOS Briefly Delayed

Posted by NetriX on 4 days ago

Update of the Roadmap from DumaOS.com

 

hoKRLnD.png




#178683 R1 DumaOS Briefly Delayed

Posted by fakkel on 4 days ago

This is a sad day even though I fully understand it is incredibly hard to reach deadlines, but if you set deadlines (make promises) for your community to see and you fail 3/4 times in a row to reach that deadline, how can you even come up with the idea to announce yet again another delay an hour before the promised last and final DEADLINE! Plus I think that your excuse makes no sense, no sense at all. I like the Netduma R1 because it can do things other routers can't, but I have to tell you this, I directly bought the XR500 when it came out and the Netduma OS running on it is buggy as hell, it's terrible, so to a point, I already knew this was going to happen. I mean the Netduma R1 is built on inferior hardware compared to the XR500 and on the XR500, the Netduma OS is already running as a sack of shit, it's full of bugs and glitches and should have never been released in its current state. So I send it back and stayed true to my Netduma R1 that now became obsolete.

 

If I had the choice to buy a router from another brand that could do the same things as the Netduma, I would have left you guys, today. Because a promise is a promise an excuse an excuse but you don't delay something a 1 hour before the deadline and get away with a phoney statement that makes no ..... sense. Where are all the Admins now, I only see the customers, GG you are playing Netduma




#178671 R1 DumaOS Briefly Delayed

Posted by Wallenberg on 4 days ago

Nice to give a statement like that just a couple of hours before it's supposed to be released,

You guys just happend to receive that info out of the blue the same day DumaOS was expected to be released?

 

Call me a conspiracy theorist.. But that just doesn't make any sense at all.

 

You kinda want to check and sort these kind of things out BEFORE you make any announcement.

 

"A few more weeks" yeah.. (not heard that one before)..

This is a textbook example of what to do if you want to piss off as many customers as possible, What in the earth were you guys honestly thinking?