Honour

Thanks, just sent it over.

Anything specific to include in the email?

October 16, 2015

Just tried to factory reset again, that too still isn't option.

Attempting to login to the interface and neither the default login or the blank login are working.

Alright. The issue started a couple months ago when the interface wouldn't load at all. I haven't used the router since. Now it lets me reach the username and password section but the 16 character username and password that I changed it to before that I wrote down doesn't seem to work. also any reason why I keep getting locked out of this account for this site? If we could continue this in a email conversation it would be appreciated.

I followed the factory reset guide, holding down the reset for 30 seconds. The lights would shut off at around 20 seconds. It still hasn't worked out for me. I'm not trying to do it too much rather not break it.

I too am having the same problem, unable to get into the interface. Due to the interface not taking the default username and password. The router is set to a custom static IP instead of “192.168.88.1”. I tried using the factory reset button on the back of the Netduma and it still isn't taking the username or password. The settings seem to be sticking and i'm locked out, help would be appreciated.