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david

R2 Early Access
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About david

Basic Info

  • DumaOS Routers Owned
    Netduma R1
    Netduma R2

Gaming

  • Connection Speed
    Don't know/Won't say

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  1. Thanks - I didn't realize tiles on the dashboard can be resized - that exactly what I was looking for đź‘Ť
  2. I find it annoying that I can't easily see the map and the auto-ping chart at the same time so I can check ping stats and location at the same time. Am I missing something obvious? To do this I need to zoom the browser out, refresh the screen, then zoom the map to the region, then zoom out the browser and scroll down so I can see the map and the auto-ping. Would be much easier if I could just resize the map tile. Example screenshhot
  3. That worked - I'm back up and running - I've installed firmware v3.2.453 and run through the setup wizard. Everything seems to be working. Thanks for your help.
  4. Thanks - I'll have a go now and let you know how I get on
  5. Sorry typo in previous message - should read "remote access to tech support" is enabled. The R2 is assigned DMZ on the broadband router so it should be accessible from the internet.
  6. Is it possible to update the firmware without using the UI? e.g. via the USB socket? Is it possible to access the R2 UI from the internet facing side of the router?
  7. I managed to get access to the WAN config page an remove access is enabled. Do I need to do anything to give you access via the broadband router firewall?
  8. It’s very hit or miss if I can access wan config. If I get access I’ll enable remote access and let you know. It’s been powered off for days before I tested again. It was working fine and just stopped working a few weeks ago without any changes to config or network. I’ve removed it from the network for now but I’ve been retesting it over the last few weeks with no improvement.
  9. My Netduma R2 has suddenly stopped working. LAN connected devices are no longer able to connect to the internet and connections to the R2 are inconsistent. I can't fully load any of the R2 UI screens they start then fail to complete, often with the message that I've lost connection to the router. I've tested with a stripped down setup with just a single computer connected to the R2, the computer is connected and allocated an IP address but can't fully load the Netduma R2 UI. I've tested all LAN ports on the R2 with the same result. I've tested the same computer with the same cable attached directly to the internet router and it works fine. I've power cycled everything several times and tested with different computers and different ethernet cables with the same result. I noticed that the active port light and the internet connection light on the duma keeps going off for several seconds and the PC indicates the ethernet is not connected then connected when the Netduma port light comes on again. This implies to me that the port or switch on the Netduma is flapping causing the PC to lose the connection. I've tried factory resetting the Netduma but hasn't fixed the problem. I've tried enabling the WiFi on the Netduma to test but I can't get the WiFi configuration page to load. I've tried updating to the latest Firmware but I can't get the upgrade process to complete. The network has been working fine since the R2 was installed in Aug 2021. The network topology is as follows: Virgin Media Business Broadband - Coax Cable - Virgin Media Business Hitron Router - Ethernet - Netduma R2 (v3.0.205) - Ethernet - Windows 11 PC
  10. OK - whats the process for arranging the replacement R2?
  11. Here are a couple of log files captured when the R2 has the issue. In both cases I can connect to the R2 via wifi but none of the ethernet ports seem to work. log-1624195978367.txt log-1627372848285.txt
  12. I had disabled WiFi so couldn’t test but will check next time it happens I did manage to capture a log on a previous occasion and can post here if your want.
  13. Liam - thanks for the offer for the return - I would prefer to help fix the problem than return the device - I've been a long time user of R1 and R2 and would miss the features. Perhaps a replacement rather than return in case I have an isolated/rare hardware fault. I'm wiling to put up with some pain if I can help improve the product. I'm an aging gamer with 30+ years of experience working with networks and software development - so happy to help if I can to test and help resolve the issue.
  14. The R2 has been elevated for 12 hours now and has just failed again this morning - the room temperature is normal so the R2 should not be having any temperature problems.
  15. I'm still losing the connection regularly - at least once a day - making the device unusable as the main broadband router - I've had to bypass the router for most devices which makes the QOS features obsolete. The R2 is completely unresponsive and only recovers if pull the power. The device does get quite warm - could this be a hardware fault? Can I get a replacement device since its still under warranty?
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