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Member Since 07 Jun 2018
Offline Last Active Jun 08 2018 08:24 PM

Devices lose connection to Router after short periods of time

07 June 2018 - 05:41 PM

I am experiencing that my devices stop recognizing the Netduma R1 router. Restarting the router works every time (for around 1-2 hrs, then it loses connection again.)

This has been occurring regularly for about 3 days.


The issue initially started occuring on version 1.03.6h (Which was pre-installed as I got mine in the autumn.)

I have attempted to upgrade the firmware to 1.03.6i, but this has not resolved the issue.


Whenever I lose connection, troubleshooting tells me my IP address (which is a reserved one in the DHCP scope) is not valid, and that the default gateway (router) cannot be found.

After attempting to ping the router with ping in cmd and accessing the control panel, it confirmed that the devices do not have a connection to the router after a certain amount of time.


My DHCP lease is set to 1 week, so that is not the issue either.

It does not appear to be an issue with my internet provider either.


I am also connected with Ethernet.


This is occurring on every device on the LAN, not just my computer.


Is this the right place to post this? If not, how can I contact customer support?