Cwinston

I have sent a request previously can I please get the upgrade today please really looking forward to trying my netduma r1 instead of my XR500. thanks guys

how long does this normally take? Kindest regards

Please can you upgrade me from 1.03.3 ports are all open. kindest regards

I've realized I have had to enable wifi on sky now as the tv box upstairs will not connect unless its the sky router, im really at my wits end

Im getting a steady 34ms with Sky no spikes, that would indicate a problem with the xr500 then?

This was qos with ps4 on but no games playing, streaming on tv, so I guess a congested network.

I cant seem to attach it lol

Hi Netduma Fraser I have done all that was required and have managed to get an open Nat, however on doing the ping plotter I can see there are some spikes which by your guide I believe this could be due to setup or ISP provider. I have sent you a picture of pingplotter to assist further. If you can fix this via 1-1 I would be eternally grateful

I keep getting a moderate nat I seem to have reduced ping to 23ms which I can bare with I’m thinking of just going to virgin and putting this in modem mode. I’m sure sky seems to be conflicting with the router. Sky have quoted me a different price now so virgin is no longer an option. I really like this router but it seems to have issues with Sky I have tried all the following Netduma Fraser. I may have to send this Netgear router back.

Rousey I believe so. Sky were as useful as a chocolate teapot with this issue as well lol. I’ll try this tomorrow Netduma Frazer hopefully I can get this to work or looks like I’ll be paying a leaving charge to Sky lol.

Hi Netduma Fraser. Thanks for your quick reply you are just the person I wanted to speak too. I know you have had a high success rate by reading the forums in fixing these problems. To be honest I only have very basic networking knowledge and trying to do the DMZ was a first for me and followed a few tutorials to get this done , I know Sky seems to be an issue due to sky Q wish I was back on virgin for modem mode anyways if it’s not too much trouble when you have time could you possibly remote access and fix my issue please. I’m sure it’s something I’m doing wrong even thou I have followed various tutorials and sim j guide on YouTube. I’m just looking for that silky connection, which I believe the more I mess around with the router the worse I’m making it:/ Thanks a lot

Hi I’ve recently purchased the XR500 as a replacement from my Netduma r1. I have been receiving abnormal ping I was at 16ms before but I have hit spikes of 70ms, it seems to have settled on 24ms. I am with sky and believe this might be the problem. I have put myself in DMZ mode to get open nat however this seems to have affected my bufferbloat when I turn off DMZ I get a moderate NAT but better gameplay. I rang Netgear support, however the person I spoke too didn’t seem to know what he was doing and even with remote access all he did was turn the geo filter on and off and said he thinks he fixed the problem :\ Anyways I’m hoping that someone from your team can help me in a remote session to fix bufferbloat and the abnormal ping. I really don’t want to send this router back as I have saved my ass off for it. Just to advise I have followed everything I know how. Sky was in DMZ mode as you cannot put sky in modem mode. Upnp is on. QOS is 70 up and 70 down. Traffic is on always. I have 80 down and 20 up speed. Please help:(