Dookers

Unfortunately I did change the user name and password. I tried the reset but still same problem.

I cleared both and its still not allowing access. It allows me to get to the sign in screen but that’s it. I put in user name and password hit sign in and it just stays on the screen

I am unable to access my R1 interface as well. It was working after downloading 3.0 but now I can’t access. Please help