I'm on an older version than 1.03.5 and wish to upgrade please. Can you help me? I have remote support ticked.
You said:
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We could not access your router. Please ensure you put the R1 in the DMZ of your ISP hub.
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Are you able to clarify exactly how I do this? I do apologise, as I expect that this is a very basic query. I will endeavour to bring my knowledge up to speed but if there are any simple comments you could offer I would be most grateful.
I am GMT +8 hrs time zone, available every evening from 6pm my time onwards.
Update
I think I have done this. Can you try again please.