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Netduma Fraser

Netduma Fraser

Member Since 23 Apr 2015
Online Last Active 5 minutes ago

XR500 DumaOS Update

A day ago

Hi all, 


The intention for the next XR500 DumaOS is to include:

  • Our VPN solution (the one currently on the R1)
  • Ping Assist for the Geo-Filter
  • Hotfix's (if you don't know what for then don't worry you don't need it)
  • When you pin the game ping to dashboard it will auto update on the dashboard to ping the new host
  • 1 or 2 new R-Apps 

As it is Chinese New Year there is nothing we can do for about 2 weeks. They build the software once we've sent them our changes. After that it will go into testing and then it will be available assuming it has passed.


A little update on those with Bitdefender as well, they will be releasing an update by the end of the month for those with the error boxes caused by the program.

Why is my Anti-Bufferbloat not working?

A week ago

The most likely cause for your Anti-Bufferbloat settings not being applied is that it is not set to Apply 'Always'. Set it to 'Always', lower the sliders to the level you want and then your settings will always be applied and work the way you expect it to. 


If you are still having issues let us know and we can troubleshoot with you further.

Nighthawk Pro Gaming forum posts appearing here.

2 weeks ago

Hi everyone, Netgear have their own forum for the XR500 under their Nighthawk Pro Gaming range. I have mirrored their forum here in it's own subforum, this will improve forum search results for people who have questions about DumaOS or the XR500. 


You can reply to these individual topics if you like or follow the link at the bottom of the post and respond on the Netgear forum instead. 


We are just beginning to trial this out so please do give us any feedback.


Note: New posts on the Netgear forum will appear here ~30 minutes after.

Getting Uncaught error messages? Here's the solution!

3 weeks ago

If you're getting error messages like these:

Uncaught ReferenceError: Chart is not defined
Uncaught TypeError: c.draggable is not a function  
Uncaught ReferenceError: d3 is not defined
Uncaught TypeError: tree.invalidateData is not a function
Uncaught ReferenceError: topojson is not defined
Uncaught TypeError: Cannot read property 'addWidget' of undefined

Then it is highly likely you have the Bitdefender Anti-Virus/Firewall or another Anti-Virus/Firewall. This guide is specific to Bitdefender at the moment. You need to whitelist the router interface in order to prevent these errors from occurring. Please follow the instructions below:


This will allow you to continue to use Bitdefender and access the router interface. If you have a different firewall please let us know so we can contact their support (and it would be great if you can contact their support too). 


Do the following steps for http://routerlogin.net and


To add a website to the Whitelist:

  1. Click the B icon on the left sidebar of the Bitdefender interface.
  2. Click the VIEW FEATURES link.
  3. In the WEB PROTECTION pane, click Whitelist.
  4. Provide the address of the blocked website or online application in the corresponding field and click Add.
  5. Click Save to save the changes and close the window.

Only websites and applications that you fully trust should be added to this list.These will be excluded from scanning by the following engines: malware, phishing and fraud.


Once you have done the above you will need to reboot your PC, then access the interface and do a refresh without caching, please see this guide for your particular browser on how to do that: https://en.wikipedia...Bypassing_cache


If after putting through the exceptions you're still encountering the issue disable Bitdefender fully by following this guide: https://www.bitdefen...rt/answer/3347/


We have contacted the Bitdefender team and should have a fix soon.

uk server

4 weeks ago

If you're talking about the server with a circle around it that is an authentication server/whitelisted server, it is NOT the game server. We show them now. It is similar to how the admin mode would show the whitelisted servers.