Ive requested to be switched back over to fastpath and an SNR reset from my ISP (IDNet) but whether they do it or not is a differant story. Everytime I have an issue they always reply with the same BS, telling me that only openreach can do it and they have no control over it. I seriously cannot wait to get rid of them as they are absolutely useless when it comes to fixing any issues I have with my connection. Its either 'pay an openreach engineer for a visit' or 'we cant access what you require'. For £61.00 a month gaming package you'd think they'd go above and beyond to satisfy you as a customer. If anyone has any ideas on this forum to join them I strongly advise you to save your money and go elsewhere. My contract is ending in a month exactly and I for one cannot wait to change ISP's.
I’m fairly sure that a FTTC profile reset has to be done by an Openreach engineer from either the exchange or the cabinet. @Zennon will be able to confirm this for sure.