infernomachine Posted August 2, 2015 Share Posted August 2, 2015 Im at my wits end with Charter, they have been out to the house 3x in the last 3 months. the first to add a signal booster and the other 2 times because i emailed them 12hrs of connection. Each time they have been out they insist that the nobody ever calls for jitter spikes (24ms, 9-15 jitter). They say it falls in to range, whatever that is. Would it be dumb of me to replace the modem that charter gave me with the netgear 400? Also could it be from the signal booster they added. Or do I suck it up and just live with it appreciate the help Link to comment Share on other sites More sharing options...
Zennon Posted August 2, 2015 Share Posted August 2, 2015 It is more than likely caused by congestion on your isps network in your area. Fall's into range mean below their acceptable range of jitter before they would invest in more bandwidth. Have you asked your neighbours that use the same isp if they are seeing jitter? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted August 2, 2015 Netduma Staff Share Posted August 2, 2015 You might be best to wait out until the next update which has jitter dampening. You might find that this fixes the problem without having to buy a new modem. Then again, it might now Link to comment Share on other sites More sharing options...
infernomachine Posted August 2, 2015 Author Share Posted August 2, 2015 You might be best to wait out until the next update which has jitter dampening. You might find that this fixes the problem without having to buy a new modem. Then again, it might now "Then again, it might now".....? I thought it was being released tuesday. Appreciate the help guys Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted August 2, 2015 Netduma Staff Share Posted August 2, 2015 "Then again, it might now".....? I thought it was being released tuesday. Appreciate the help guys Sorry, that's a typo. Should have said 'not'. I've not heard that it's being released Tuesday - I think thats a cloud update.. Link to comment Share on other sites More sharing options...
Zennon Posted August 2, 2015 Share Posted August 2, 2015 Game jitter and isp jitter are two differnent things I am not sure the duma can fix jitter caused by congestion, can it Fraser? could you ask Iain for us? Link to comment Share on other sites More sharing options...
infernomachine Posted August 2, 2015 Author Share Posted August 2, 2015 Your killin me Link to comment Share on other sites More sharing options...
Zennon Posted August 2, 2015 Share Posted August 2, 2015 Sorry, Hey if it can I will be blown away if he can even out congested traffic with this update. At the min i do not know the answer. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted August 2, 2015 Netduma Staff Share Posted August 2, 2015 I'm not sure if it would make a difference where the source of the jitter is. Because from what I understand, it adds a certain amount of latency and drops it off when a spike comes in. Therefore the end result is smoother. So if congestion from your ISP is giving you 9-15ms spikes and the duma added on 5ms, it could potentially (if I've understood it correctly) reduce that to 4-10ms. I'm sure Iain will comment on this and explain - or we'll find out when it's released Link to comment Share on other sites More sharing options...
Zennon Posted August 2, 2015 Share Posted August 2, 2015 The duma would add then subtract when the peak comes so you have a higher but stable ping, not lower is my understanding of it. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted August 2, 2015 Netduma Staff Share Posted August 2, 2015 The duma would add then subtract when the peak comes so you have a higher but stable ping, not lower is my understanding of it. Yes, which I assume is better if it's being developed. I could be wrong with how it works though. I'm sure it much more complex and clever Link to comment Share on other sites More sharing options...
Zennon Posted August 2, 2015 Share Posted August 2, 2015 Oh yes a higher stable ping is better than a lower unstable for gaming Link to comment Share on other sites More sharing options...
MrWhooz Posted August 2, 2015 Share Posted August 2, 2015 inferno, do the pingtest.net, ping plotter, and ping diagnostics test for tangible evidence of the jitter and line issues. Call your ISP and demand they install a new line because the line is damaged. As far as a new modem goes im not sure if that would help. Also is charter cable, fiber optics, or dsl? From what I've heard (and experienced), dsl always has a excessive amount of jitter. Link to comment Share on other sites More sharing options...
Zennon Posted August 2, 2015 Share Posted August 2, 2015 Yeah he's already done all that , they say it's acceptable Link to comment Share on other sites More sharing options...
abc123 Posted August 2, 2015 Share Posted August 2, 2015 only way modem change will resolve jitter is if the modem you have is faulty or cheap (from ISP) Link to comment Share on other sites More sharing options...
kevo Posted August 2, 2015 Share Posted August 2, 2015 Im at my wits end with Charter, they have been out to the house 3x in the last 3 months. the first to add a signal booster and the other 2 times because i emailed them 12hrs of connection. Each time they have been out they insist that the nobody ever calls for jitter spikes (24ms, 9-15 jitter). They say it falls in to range, whatever that is. Would it be dumb of me to replace the modem that charter gave me with the netgear 400? Also could it be from the signal booster they added. Or do I suck it up and just live with it appreciate the help charter sucks i have them also and playing online is terrible Link to comment Share on other sites More sharing options...
Buds Posted August 2, 2015 Share Posted August 2, 2015 From what I've heard (and experienced), dsl always has a excessive amount of jitter. Sorry not related to op, but important to have facts rather then perpetuate myths. DSL (its many variants from ADSL / VDSL etc) do not have excessive jitter. Jitter is not related to the transmission method, rather normally relates to the ISP and how contented they run their network. I've had a DSL variant from day dot (chosen over a poor cable alternative) and other than an ISP issue, I've had almost zero jitter and an excellent gaming line. God knows I've paid enough over the years to be on more expensive ISPs. Link to comment Share on other sites More sharing options...
abc123 Posted August 2, 2015 Share Posted August 2, 2015 Sorry not related to op, but important to have facts rather then perpetuate myths. DSL (its many variants from ADSL / VDSL etc) do not have excessive jitter. Jitter is not related to the transmission method, rather normally relates to the ISP and how contented they run their network. I've had a DSL variant from day dot (chosen over a poor cable alternative) and other than an ISP issue, I've had almost zero jitter and an excellent gaming line. God knows I've paid enough over the years to be on more expensive ISPs. building on this, Cable (COAX) on average will have a higher latency (ping time) than DSL Link to comment Share on other sites More sharing options...
Zennon Posted August 2, 2015 Share Posted August 2, 2015 Yes to back this up I was on dsl or we call it adsl for years it was top notch no jitter and the same ping i have now on fibre. This is deffo a myth you have just had a bad dsl line MrWhooz, just like you can have bad fibre etc. Link to comment Share on other sites More sharing options...
infernomachine Posted August 2, 2015 Author Share Posted August 2, 2015 So yes I am on Coax.. fiber not available here and the modem is from charter. Link to comment Share on other sites More sharing options...
kevo Posted August 2, 2015 Share Posted August 2, 2015 i brought my own router after charter came to my house and replaced my modem and the one they brought me didnt even work Link to comment Share on other sites More sharing options...
ltr7 Posted August 2, 2015 Share Posted August 2, 2015 I'm with charter as well and coax or cable is more inconstant imo then a good dsl or whatever you want to call it. Most of my clan on x360 is on dsl and my ping to them is horrific 100+ ms on average and they're only two miles away, they only have slow speed packages and their in game connection always shows better then mine as well. Link to comment Share on other sites More sharing options...
MrWhooz Posted August 3, 2015 Share Posted August 3, 2015 Thanks for the information. I think itay just be dsl in my area. Apologizes fcor the mis information. Link to comment Share on other sites More sharing options...
kevo Posted August 3, 2015 Share Posted August 3, 2015 I'm with charter as well and coax or cable is more inconstant imo then a good dsl or whatever you want to call it. Most of my clan on x360 is on dsl and my ping to them is horrific 100+ ms on average and they're only two miles away, they only have slow speed packages and their in game connection always shows better then mine as well. thats crazy i even had charter 100 ultra connection the 100 down and 5 up and i didnt see no difference online at all so i downgraded back to the 60 down and 4 up. everytime i tell them something is wrong they always say o everything looks good on our end when i know for a fact something is wrong i was playing black op 2 yesterday and i was on a one bar and the host ping was like 40 the whole lobby was on a 4 bar expect me. charter sucks lol and im stuck with them until i move because where im at now thats the only isp we can get Link to comment Share on other sites More sharing options...
abc123 Posted August 3, 2015 Share Posted August 3, 2015 thats crazy i even had charter 100 ultra connection the 100 down and 5 up and i didnt see no difference online at all so i downgraded back to the 60 down and 4 up. everytime i tell them something is wrong they always say o everything looks good on our end when i know for a fact something is wrong i was playing black op 2 yesterday and i was on a one bar and the host ping was like 40 the whole lobby was on a 4 bar expect me. charter sucks lol and im stuck with them until i move because where im at now thats the only isp we can get you don't need that much upload/download to game... You need about ~750Kb/s up and down and you are fine...you won't get host but you can game just fine... Note: With this small amount of bandwidth if you have others using the internet to even watch youtube you'll lag tremendously... Gaming requires very little bandwidth, the biggest part is latency and that means DSL is the winner normally as it goes from Twisted pair cable to fiber...not COAX to COAX to COAX to COAX Link to comment Share on other sites More sharing options...
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